1. Professional dedicated to promoting excellentcustomer service while meeting the
individual needs ofeach hotel guest.Seeking to utilize strengths in staff
supervision,staffdevelopment,managing diversityand progressive thinking within
the HospitalityIndustry.
e
EDUC A T I ON
EMT-BASIC PROGRAM
Front Range CommunityCollege
2009 – 2011
 4.0 Grade PointAverage
 Intravenous Therapy and
EKG Interpretation
HOSPITALITY MANAGEMENT
University of Las Vegas
2005 - 2006
HIGH SCHOOL DIPLOMA
Woodbridge High School
2001 - 2005
GUEST SERVICES MANAGER
Brighton Management / Holiday Inn Denver East - Stapleton / Colorado / 2015 –
Present
 Hire and train all Front Desk,Bell and Transportation personnel.
 Proficient in OPERA PMS.
 Empower the GuestServices team to perform effective service recovery
techniques daily.
 Effectively manage room inventory and rate availability.
 Monitor the scheduling ofassociates and oversee departments during shifts.
 Responsible for Coaching & Counseling documentation in the event an
associate is in need of redirecting or improving behavior.
 Encourage a cohesive and communicative work environment by maintaining
a good working relationship with all departments.
 Professionallyrespond to guestissues both internallyand through multiple
web-based mediums (i.e.WebGURU,TripAdvisor, HeartBeat,etc.) within in
a timely manner.
 Schedule and lead monthlydepartmental meetings.
720. 737. 6022
HOSPI T A L I T Y M A NA GEM ENT
W ESTMI N ST ER , C OL OR AD O
JGC AN TO@ G M AI L . C O M
PROFESSI O NA L SKI L L S
JASON CANTO
C U S TOME R S E R VIC E
S TR ATE GIC P L AN N IN G
C ON FL IC T R E S OL U TION
D ATAB AS E E N TR Y
D E P AR TME N TAL
B U D GE TIN G
P E R S ON N E L
MAN AGE ME N T
T EC HNI C A L SKI L L S
TRANSPORTATION MANAGE R
Sage Hospitality Holiday Inn Denver East - Stapleton / Colorado / 2011 – 2015
 Worked dynamicallyand enthusiasticallyto ensure the property maintained
its competitive edge through the use of a flexible and dependable
Transportation Department.
 Assessed and changed the Transportation Schedule to better fit the needs
of all guests.
 Successfullyadded multiple routes with existing staffand resources to
accommodate National Jewish,VA Hospital,Perspiration St.Luke’s,Rose
Medical Center and St. Joseph’s Hospital runs for all guests.
 Developed an honestworking relationship with the Sales Departmentin
order to provide the team with extra opportunity to offer additional runs to
potential group business.
 Provided proficientand obliging supportto all departments at all times of
day.
 Generated and managed the weekly Manager on Duty (MOD) schedule for
the property.
 Properly maintained DepartmentofTransportation and Public Utilities
Commission licensing,maintenance,policies and procedures for the aging
fleet and Commercial Driver’s License personnel.
MIC R OS OFT OFFIC E
P C S YS TE MS
MAC S YS TE MS

2. (CONTINUE D)
GUEST SERVICES SUPERVIS OR
DoubleTree b y Hilton / Denver, Colorado / 2010 – 2013
 Supervised over twenty Bell Personnel including Concierge and Airport CDL
Drivers.
 Ensured the safety, up-to-date maintenance, insurance and registration
requirements ofover twenty DoubleTree owned vehicles.
 Developed and maintained weeklyassociate work schedule.
 Promptly respond and resolve guestcomplaints and/or conflicts with various
problem solving methods butultimatelymaking certain thatthe guest’s stayis
a positive one.
 Fluent in Hospitality operating system: Birch Street, Kronos, On-Q Property
ManagementSystem and all Microsoft Office applications.
MAGNOLIA HOME THEATER SPECIALIST
Best Buy / Broom field, Colorado / 2009 – 2011
 Educated the customer on all options surrounding home theater while providing
excellent customer service.
 Lead the sale,encouraging the customer to purchase the bestexperience with
consideration oftheir budget.
 Assisted customer with all other products and services available on the store
floor.
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720. 737. 6022
HOSPI T A L I T Y M A NA GEM ENT
W ESTMI N ST ER , C OL OR AD O
JGC AN TO@ G M AI L . C O M
C ERT I FI C A T I ONS
JASON CANTO
CERTIF I ED HEA L THCA RE
PROV IDER
NA TIONA L REGISTRY OF
EMERGEN CY MEDICA L
TECHNIC IA N
CPR & A ED
REC OGNI T I O N S
SPA SUPERVISOR/M ANAGER ON DUTY
The Montage Resort & Spa / Laguna Beach, California / 2006 – 2009
 Directly supervised 47 Spa and Wellness Associates/ Manager on Duty
(MOD).
 Attended and completed Montage MORES Leadership Training.
 Designed and maintained bi-weeklyassociate work schedule.
 Attended Executive Manager Meetings as the Spa Representative.
LIFEGUARD/P OOL GUEST ATTENDANT
Bellagio Hotel & Casino / Las Vegas, Nevada / 2005 – 2006
 Certified Professional Rescuer,CPR and First Aid Administrator.
LIFEGUARD
Wynn Resort & Casino / Las Vegas, Nevada / 2006
 Provided directluxury guestcustomer service.
 Certified Professional Rescuer,CPR and First Aid.
E MP L OYE E OF TH E
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MAY 2 0 1 1
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AP R IL , MAY 2 0 0 6
P OOL ATTE N D AN T OF
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