Mark Blasini is seeking a position that utilizes his customer service, communication, and critical thinking skills. He has over 10 years of experience as an instructor and tutor helping students improve their writing, reading, math, and test-taking skills. He is proficient in Microsoft Office, Google Drive, and social media and holds a BA in English and Philosophy from Penn State University.

1. Mark Blasini
(610) 730 6361
markb287@hotmail.com
Summary
I am a dedicated representative with proven customer service, communication, and critical
thinking skills that would allow me to build positive relationships with clients, develop clear
and effective communications between different parties, and produce creative solutions to
emerging problems in the workplace.
Work History & Related Experience
Careers and Technology Instructor
Sept. 2015 – Present
Medical Academy Charter School, Catasauqua, PA
• Instruct 9th and 10th grade students in career development (resume writing,
cover letter writing, job hunting, job interview preparation) and technology
(Microsoft Office, Google Drive)
• Produce instructional materials to be absorbed in a variety of formats (paper,
computer, projector)
• Develop and implement classroom management procedures
• Maintain consistent communication with students and students’ parents
concerning students’ performance and behavior
• Collaborate with faculty and staff (principal, Special Education instructor, school
counselor) to establish and develop individualized programs for students
Professional Reading/Writing Tutor for Higher Education
April 2012 – Sept. 2015
Northampton Community College - Bethlehem, PA
• Assisted students (college level) in improving and developing writing skills,
including organizing, proofreading, drafting, editing, and revising papers,
application essays, resumes, and cover letters
• Maintained positive relationships with students, resulting in return visits for
future assignments and papers
• Assisted new employees in learning organizational policies and procedures
• Frequently assumed receptionist duties, including setting appointments,
answering and making phone calls, and describing Learning Center services and
procedures to prospective clients
• Contributed to marketing strategy, including development of hand-outs and
social media promotion
Learning Center Instructor/Exam Prep Teacher
May 2010 – Sept. 2015
Huntington Learning Center – Bethlehem, PA.
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2. Mark Blasini
(610) 730 6361
markb287@hotmail.com
• Assisted students (K-12) in improving and developing reading, writing, math,
and study skills, contributing to an increase in school grades
• Instructed high school students in college entrance examinations (SAT and
ACT), contributing to an increase in scores as much as 40-50% of their original
scores when they first tested with us
• Developed and implemented individualized instructional programs in writing
• Assisted in training new employees in organizational procedures and materials
Relevant Skills
Communication Skills
• Producing instructional materials for client edification
• Instructing large groups of clients in one setting
• Creating and delivering presentations to a large audience
• Editing and proofreading written materials
• Answering and delivering telephone calls in an office setting
• Reading, writing, and speaking Spanish at a proficient level
Customer Service Skills
• Establishing and maintaining positive relationships with clients
• Working one-on-one with clients to address concerns, problems, and needs
• Developing a clear plan of action for mitigating client’s concerns, resolving
problems, and satisfying needs
Critical Thinking Skills
• Developing and implementing actionable service programs
• Training new employees in organizational procedures
• Identifying and addressing errors committed by new employees
Technical Skills
• Microsoft Office, especially Word and PowerPoint
• Google Drive, Docs, Slides, and Sheets
• Social Media, including Facebook, Twitter, Wordpress, and LinkedIn
Education
2005 – 2009 B.A. in English
B.A. in Philosophy
Graduated with distinction.
Penn State University – State College, PA
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