1. Susan Grochowski
2333 Dunwoody Crossing Apt F Atlanta GA 30338
(404)-324-0483
susankopplin1990@gmail.com | https://www.linkedin.com/nhome/?trk=
______________________________________________________________________________
EDUCATION
Oglethorpe University, Atlanta,GA. GPA 3.4 Graduation: May 2012
Bachelor of Arts in Economics
SKILLS
 Fluent in Spanish and English
 Proficient in Microsoft Word, Excel, Access,and Power Point.
EXPERIENCE
American Honda Finance Corporation, Alpharetta GA
Senior Customer Service January 2014 - Present
Team Lead Assistant, Customer Accounts June 1, 2012-December 2013
•Senior Spanish Representative charged with training all incoming Spanish Customer Service Representatives
•Provides Consumer Financial Protection Bureau training updates to the department
•Applies problem solving and decision making that facilitates solutions to drive customer satisfaction and customer
loyalty
• Developed “Español Del Dia/Spanish of the Day” training and quick reference guide to teach Spanish to English
speaking representatives in the office
•President and Accountant for the Honda Philanthropy Committee’s Southeast Region
•Led fundraising events to support local charities through raffles, food drives, school supplies drives, and bake sales
• Ability to multi-tasking effectively while working under pressure through proper time management, planning and
organizational skills
•Displays a “go get it” attitude and possesses an ability to thrive in a team environment or when working autonomously
•Proficiency in working all levels of delinquency ranging from 5 days up to 119 day delinquency
•Working knowledge of state and federal regulations of the financial services industry such as FDCPA,UDAAP,GLB
Act, and Sarbanes-Oxley Act
Hacienda Pinilla Hotel and Resort, Costa Rica June 2011 - August 2011
Host and Translator
 Participated as translator to the players at the International Golf Tournament
 Led tours for the hotel guests
 Assisted with the planning and execution of events
Math/ Spanish Tutor, Costa Rica June 2010 - August 2010
Self-employed Tutor
Implemented bilingual and math skills by aiding high school students in the learning of a foreign language and math.
Bahia Art Shop, Costa Rica June 2009 - August 2009
Sales Associate and Cashier
•Delivered prepared sales task, reading from scripts that describe products, in order to persuade potential customers to
purchase a product.
•Obtain customer information to purchase a product or service
•Researched store products,wrote reviews and recommendations
•Responsible for launching new products and marketing the store
•Displayed leadership with top performance in sales
Current Activities and Interest
AHFC Philanthropy Committee | Alpha Phi Omega | Rotary Club | Oglethorpe International Club