1. 1070 Chalcedony Street Kissimmee, FL 34744 407-982-0518 RobertCenteno81@yahoo.com
Robert Centeno
Objective
To continue to progress in the hospitality industry while using my skills and experience to advance
in the field.
Experience
Oct. 26, 2015-Present Hilton/Waldorf-Astoria Orlando, FL
Executive Steward
 As an Executive Steward I am responsible for the following:
- To forecast future events and coordinate with the Banquet Culinary team to ensure equipment
and staffing needed is organized.
- Order cleaning chemicals, china, flatware, and glass ware for the banquet area as well as all the
property outlets.
- To ensure the stewarding team members are trained properly on the chemicals we use on a daily
bases and that we are following the EcoLab procedures properly to maintain a sanitized and safe
work area.
- Create systems to maintain Hilton standards,consistency,and efficient team members to control
labor overtime.
- Maintain an organized check book on monthly budgets forequipment being ordered.
- Conduct monthly team member meetings to ensure a clear communication on new standards and
updates on the Hilton Company Policies.
Feb. 2, 2012-Oct. 25, 2015 Hilton/Waldorf-Astoria Orlando, FL
Banquet Captain
 As a Banquet Captain I am responsible for the following:
- Read my BEO (Banquet Event Order) thoroughly to have a full understanding ofwhat the event
lintels and go over the event with the Catering Manager assigned.
- Create a game plan on how to run the function.
- Create a room diagram, buffet/table diagram, line-up, stewarding pull sheet and a back aisle strike
sheet.
- On the day of the event it is my responsibility to walk the room, check the equipment needed,and
check with the banquet kitchen to make sure all the food needed is prepared and correct. At that
point I make the work packets for the servers if there are no changes.

2. 407-982-0518robert.centeno@hilton.com
Robert Centeno
- When the servers arrive I have a line up/ huddle to cover the event and any other information
needed.At that point I supervise the setup of the event,run the event, and supervise the break
down.
- After all the duties of the event are completed I complete a “Captains Report”, post the check, and
scan the forms to the designated people.
Aug. 21, 2009-
Feb. 1, 2012
Hilton/Waldorf-Astoria Orlando, FL
A ssistant Banquet Set Up Manager
 Daily Huddles/Line up’s with staff
 Manage the convention floor
 Manage 6 supervisorsand 28 housemen
 Continuous follow up with clients to insure their event is going flawlessly and beyond their
expectations
 Forecasting for future events,planning monthly department meetings, and scheduling
 Ensure all team members are following Bonnet Creek’s guidelines on policies and expectations
 Ensure the entire banquet team is providing the best guest service possible
 Conduct Monthly orders
 Handle all Human Resource forms
 Managed a convention floor of 150,000 square feet of meeting room space
March 2007-Aug. 2009 Summer Bay Resorts Clermont, FL
Sales Representative
 Timeshare/Vacation ownership sales;personalizing my company’s productto enhance
individual(s) Vacationing lifestyle.
 90-minute sales presentations consisting of getting acquainted with the family,explaining our
program,giving a property tour,and give them the opportunity to become an owner.
Oct 2005-July 2007 Ritz Carlton Orlando, FL
Event Services Supervisor/Manager
 Performed daily stand up meetings
 Supervised 15 employees
 Delegated tasksto housemen and made sure thatallwork was completed in an accurate and
timely manner per client’s request.
 Forecasted and prepared alljob worksheets.
 Continuously communicated with the banquet staffand catering managers to create diagrams for
food and beverage events
 Communicated with clients on a regular basis to better understand theirneeds and ensure that their
expectations are exceeded.
 Attended daily leadership meetings, BEO meetings, Pre-Con’s and planned monthly departmental
meetings.
 Supervised/Managed 100,000 square feet of meeting room space

3. 407-982-0518robert.centeno@hilton.com
Robert Centeno
Oct 2003-Oct 2005 JW Marriott Orlando, FL
Event Services Supervisor
 Performed daily stand up meetings, prepared daily job worksheets and trained new employees.
 Supervised up to 35 employees
 Delegated tasksto housemen and made sure thatthe work wascompleted in an accurate and
timely manner per the client’srequests.
Education
Mar 2006-June 2006 Cameron Academy of Real Estate Orlando, FL
Real Estate License
Aug 1995-May 1999 Gateway High School Kissimmee, FL
High School Diploma
Additional Courses
 Leadership emersion seminar
 Certified new hire trainer courses
 Employee recognition courses
 Supervisor development courses
 Attended a Ritz Carlton Server training course
 Training on Watson Scheduling System
Achievements and Recognitions
 Received Ritz Carlton’s 5 staraward
 Four time leader of the quarter award winner
 Received 3 gold coins from clients as part of a recognition program at the Ritz Carlton
 Received a personal thank you letter from Governor of Florida Charlie Christ for my assistance I
was able to offer him during the grand opening of the Waldorf Astoria
 Salesmen of the month for 4 consecutive months starting in March 2007 at Summer Bay Resort
 Received a gold coin from the Eli Lilly group during their convention at Hilton Bonnet Creek

4. 407-982-0518robert.centeno@hilton.com
Robert Centeno