1. Arlene Horne, CPB
1122 Crawford St, Vicksburg MS 39180
601-642-5265 athorne@arrsd.org
Versatile Medical Biller, successful in spearheading and completing comprehensive tasks while
maintaining positive relations between patients, medical providers and insurance companies.
Efficient communicator with co-workers, management, and executives in planning and
coordinating tasks while preserving reputable correspondence. Natural leader and skilled
multi-tasker with a commitment to retain academic, and employment success by producing and
mastering accurate outcomes while executing all goals and deadlines.
Areas of expertise and competency:
 Types 50 WPM  Bookkeeping Competence
 Advanced Clerical Knowledge  Professional Phone Etiquette
 Microsoft Excel, and Word, and Database  Articulate and Well-Spoken
 Microsoft Office Proficient  Project planning
 Organized Filing and Data Archiving  Report and Presentation Development
 Highly Developed Interpersonal Communication  Advanced IT Literacy
Professional Experience and Educational Accomplishments
Billing Manager/ Human Resources Generalist/ Clerical Administrator
Scott Robbins Physical Therapy, P.C. February 2013 to September 2016
Vicksburg, MS
Reviewed and maintained medical billing and claimrecords,settlements and medical insurance
statements for multiple facilities. Being proficient with HCPCS and CPT guidelines. Transitioned from
ICD-9 to ICD-10 with mastering new coding policies. Submission of claims to variousinsurance
companies, ensuring their accuracy by contacting patients, health companies orinstitutions. Responsible
for the collection, posting, and management ofaccountpayments. Responsible for the day -to-day
management ofHR operations, managing the administration ofthe policies, procedures and programs of
the facility. Responsible for performing clerical and administrativeduties in an office setting, by sorting
mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.
Manager
Tintagels Gate October 2012 to April 2014
Athol, MA
Oversaw daily officeoperations for staff. Preparedand distributed payroll for staffofmultiple direct
reports.Complied annual recommendations for end offiscal year budgets. Negotiated pricing with
vendors regarding wholesale billing and marketing procedures.Liaised with vendors to orderand
maintain inventory ofoffice supplies. Performed accounts receivable duties including invoicing,
researching chargebacks, discrepancies and reconciliations. Reduced overhead by taking on more
responsibility with creativeand administrative projects. Managed executive calendar and coordinated
weekly project team meetings. Established a QuickBooks accounting system to reflectaccuratefinancial
records. Managed and responded to all correspondence and inquiries from customers and vendors.
Entered financial data into the company accounting database to be verified and reconciled
Certified ProfessionalBiller
BBillerbiller

2. Trainer/ Intern-
Quabbin Mediation May 2009 to September 2012
Orange, MA
Developedlocal programs, with an outlinedcurriculum, aimedat meeting community needs and
interests. Coordinated funding for ongoing community programs. Secured grant money supported by
Congressman John W. Olver ofMA for the Training Active Bystander curriculum. Extensive community
outreach organization and participation, including press releases;PSAs;Radio station adverts;Organized
educational forums;Myriadcommunity service projects;Collaboration with city staff, public agencies,
and private organizations for the purposes ofcoordination and cultivating good working relationships.
Coordinated scheduling, marketing, and contract logistics. Documentmanagement, calendar
organization, event planning, in-depth travel planning and logistics.
Mentor
Seeds of Solidarity April 2008 to June 2011
Orange, MA
Completed tear-down ofexisting structures and prepared for new construction. Dug trenches, backfilled
holes and compacted earth to preparefor new construction. Provided accuratemeasurements and
estimates for all projects. Consistently assumed additional responsibilities and worked extended hours to
meet project deadlines. Recruited community members for projects and activities. Trained all new
personnel.Enlisted the support ofvolunteers and collaborated with businesses and community groups.
Monitored team performance, including developing performance improvement plans and recommending
achievement awards.
Boston University- 2013 to Present
Harvard College ex Online- 2015 to Present
American Association of Professional Coders - 2015 to Present
Wentworth Institute of Technology- 2009-2012 (non-credentialed courses)
Certifications and Affiliations:
American Red Cross- Certified Nurse Assistant (CNA)
American Association of Professional Coders (AAPC) – Active Member, Certified
Professional Biller (CPB), Certified Professional Coder (CPC) - Contingent
Allday Consulting Group, LLC- QuickBooks Certified
Persons and Communities:
Congressman John W. Olver
North Quabbin Chamber of Commerce
References Available Upon Request