1. Summary
Highlights
BETTY KLINE
4817 Willowbrook D, Corpus Christi, TX 78411 | H: 361-779-0518 | C: 361-816-7547 | btkline59@gmail.com
Detail-oriented and organized administrative assistant extensively trained in
spreadsheets, transcription, word processing and desktop publishing.
Data Entry specialist adept at developing and maintaining databases. Certified in 10-
key and highly skilled at creating effective organizational and filing systems.
HR assistant highly effective at handling confidential information and identifying system
improvements with ease.
Precise, detail-oriented account payble with sound judgment and decision-making
skills. Experienced in A/P processes and managing vendor relations.
Accomplished Accounts Payable Clerk with a high degree of professionalism and strong
problem resolution capabilities. Maintains 100% accuracy in processing invoices.
Motivated Accounting Clerk with a verifiable record of accurate bookkeeping and skill
in working with customers, vendors and management.
Committed and motivated Administrative Assistant with exceptional customer service
and decision making skills. Strong work ethic, professional demeanor and great
initiative.
Energetic and reliable Office Manager skilled with working with a diverse group of
people.
Energetic, results-oriented team-player eager to bring strong administrative skills to a
growing company in need of top-level support.
High-performing Administrative Assistant with extensive experience working with a
diverse client base and delivering results
Self-motivated administrative professional with extensive experience overseeing
medical office operations.
HR assistant specializing in administrative support to busy law offices. Committed to
delivering high quality results with little supervision.
Dedicated and focused [] who excels at prioritizing, completing multiple tasks
simultaneously and following through to achieve project goals. Seeking a role of
increased responsibility and authority.
Receptionist who answers a high volume of incoming calls while handling in-person
inquiries from clients and colleagues. Flexible and hardworking with the drive to
succeed.
Bookkeeper with key strengths in planning, problem solving and customer relations.
Familiar with financial reconciliations, general ledgers and financial reporting.
Bookkeeper with a strong attention to detail and an outstanding work ethic. Eager to
meet client needs.
Accounts receivable professional
Managerial aptitude
Accounting operations professional
Invoice coding familiarity
Complex problem solving
Strong communication skills
Proficient in Adobe software
General ledger accounting skills
Intuit QuickBooks specialist
SAP
Cash-flow report generation
Accounting systems assessment
Occupational hazards and safety
precautions
Trained in defensive tactics
Excellent problem solver
Booking procedures
State and federal laws knowledge
Armory and key control
Visitation guidelines understanding
Behavioral disorders familiarity
Strong organizational skills
Active listening skills

2. Public and private accounting
Cost accounting
Account reconciliations
Accounts receivable professional
Accounting operations professional
General ledger accounting aptitude
Complex problem solving
Strong communication skills
Expert in customer relations
Proficient in SAP
Effective time management
Excellent managerial techniques
Schedule management
Problem resolution
Self-starter
Deadline-oriented
Microsoft Office
Spreadsheet development
QuickBooks
Staff motivation
Employee training and development
Inventory systems
Microsoft Office proficiency
Excel spreadsheets
Results-oriented
Self-directed
Professional and mature
Time management
Strong problem solver
Advanced MS Office Suite knowledge
Resourceful
Dedicated team player
Strong interpersonal skills
Labor relations
QuickBooks expert
AR/AP
Meeting planning
Self-starter
Billing and coding
Workers' compensation knowledge
Claims appeal procedures
Accounts receivable professional
Managerial aptitude
Invoice coding familiarity
Strong communication skills
familiarity
Telephone inquiries specialist
Planning/coordinating
HAZMAT knowledge
OSHA regulations
MS Office proficient
MS Office
Kronos
Peoplesoft
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Customer service expert
Supervision and training
Skilled negotiator
Sound judgment
Computer-savvy
Calm under pressure
New customer acquisition
Affirmative Action compliance
Staffing and recruiting professional
Off-boarding
Interviewing expertise
Benefits administrator
Employment law knowledge
Employee relations
Manager coaching and training
Payroll expertise
QuickBooks proficiency
Staff training
Supervision and training
Recruiting and selection techniques
Motivated
Interviewing
Background checks
Hiring recommendation
Intuit QuickBooks specialist
Blueprint fluency
MS Office proficient
Organized and detail-oriented
Security systems knowledge
Inmate rights
Restraint techniques
Ethical standards of conduct
File and record maintenance
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Telephone inquiries specialist
High customer service standards power
point
Employee relations specialist
Service solutions expert
Devoted to data integrity
Strong problem solving ability
Proficient in customer account
software
Critical thinker
Excellent research skills
Microsoft Word, Excel,
Excellent interpersonal and coaching
skills
Fluent in Spanish Strategic thinker
Detail-oriented
Hiring and retention
Training and development

3. Accomplishments
Experience
Recruiting
Compensation/payroll
Employee relations
Affirmative Action
Implemented an ADP recruitment module to streamline recruitment and onboarding processes.
Created an orientation video to better acquaint new inmates with the prison environment.
Completed extensive crisis prevention and intervention training programs.
Developed the “Thinking for a Change” program to discourage future criminal involvement for
at-risk youth.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all
assigned tasks, working overtime as needed.
Revamped the orientation process for all new hires, which was implemented company-
wide.Designed a standard exit process and interview survey that was implemented
permanently.
Developed departmental handbooks that presented criteria on how to navigate various
departments.
Human Resources
Reduced employee turnover by 10%.
Introduced the first passive Open Enrollment process.
Apr 2014 to Jul 2014Bookkkepper
Manpower Temp. - Corpus Christi, TX
Issued 30 paychecks to vendors and suppliers on a weekly basis.
Updated confidential employee banking information with accuracy and speed.
Maintained accounts receivable documentation electronically and on paper.
Processed bank reconciliations and financial reports to verify practice of proper due
diligence.
Handled cash and deposits using the proper accounting procedures and documentation.
Reconciled all bank and credit card accounts
Processed payroll, electronic deposits and employee pay adjustments.
Researched and resolved collections and billing disputes with tact and efficiency.
Sep 2013 to Jan 2014Marketing sales
Spherion Temps. - Corpus Christi, TX
Analyzed ratings and programming features of competitors to evaluate the
effectiveness of marketing strategies.
Managed the in-house advertising program consisting of print and media collateral
pieces.
Presented on current promotions to the public at events and tradeshows.
Jan 2011 to Apr 2013Administrative assistant
LK Jordan - Corpus Christi, TX
Verified and logged in deadlines for responding to daily inquiries.
Created databases and spreadsheets to improve inventory management and reporting
accuracy.
Successfully established effective systems for record retention by creating database
for daily correspondence tracking.
Standardized department filing system to increase efficiency.
Developed more efficient filing systems and customer database protocols.
Directly supported CEO in managing operation work flow.
Mar 2011 to Mar 2012HR Recruiter
Brand Energy - Corpus Christi, TX

4. Managed the receptionist area, including greeting visitors and responding to telephone
and in-person requests for information.
Drafted meeting agendas, supplied advance materials and executed follow-up for
meetings and team conferences.
Designed electronic file systems and maintained electronic and paper files
Maintained the front desk and reception area in a neat and organized fashion.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Posted open positions on company and social media websites.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including
email and mail..
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to
develop reports and lists.
Planned and led training programs on staff development.
Designed training modules that implemented strategic business practices and
organizational behavior training concepts.
Created testing and evaluation procedures.
Drug screened employees
Conducted telephone and onsite exit interviews for all employees.
Answered employee questions during the entrance and exit interview processes.
Selected and interviewed candidates for all available positions.
Created job descriptions to attract a targeted talent pool within the market wage
range.
Assessed employee performance and issued disciplinary notices.
Managed over 300 personnel files according to policy and federal and state law and
regulations.
Helped training and development staff with all aspects of training coordination.
Resolved personnel issues regarding human resources matters needing clarification,
submissions and corrections.
Audited job postings for old, pending, on-hold and draft positions.
Ran queries and reports through the ADP system.
Organized employee schedules, department phone lists and business card orders.
Recruited and interviewed
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems..
Jun 2007 to Dec 2009Accounts payable and Timekeeper
Bay LTD - Corpus Christi, TX
Reduced time and costs and increased efficiency by introducing new accounting
procedures.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the
organization.
Coded the general ledger and processed vendor invoice payments.
Revamped accounting quality system to prepare for important audits.
Opened and assigned new client accounts.
Coordinated approval processes of all accounts payable invoices.
Conducted month-end balance sheet reviews and reconciled any variances.
Rectified escalated accounts payable issues from employees and vendors.
Researched and resolved billing and invoice problems.
Nov 2006 to Sep 2007Timekeeper
H & S Constructors - Corpuc Christi, TX
Created organizational flow charts and career path reports to evaluate employee
compensation information.
Ran the bi-weekly payroll process.

5. Processed all salary changes stemming from merit increases, promotions, bonuses and
pay adjustments.
Jan 1996 to Nov 2006Accounts payable/HR 1
TX dept. health and human services - Corpus Christi, TX
Processed an average of 300 invoices per month for a large-scale organization.
Renegotiated payment terms with dozens of suppliers.
Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Suggested process improvements to secure prompt and regular receipts for the
organization.
Coded the general ledger and processed vendor invoice payments.
Revamped accounting quality system to prepare for important audits.
Coordinated approval processes of all accounts payable invoices.
Opened and assigned new client accounts.
Conducted month-end balance sheet reviews and reconciled any variances.
Rectified escalated accounts payable issues from employees and vendors.
Researched and resolved billing and invoice problems.
Answered employee questions regarding benefits and paycheck issues and resolved any
issues.
Directed personnel, training and labor relations activities.
Identified staff vacancies and recruited, interviewed and selected applicants.
Served as a link between management and employees by handling questions,
interpreting and administering contracts and helping resolve work-related problems.
Jan 1995 to Jan 1996Correctional officer
TX dept. of Crim inal Justice - Corpus Christi, TX
Administered regular drug and alcohol tests and completed DNA indexing for felony
offenders.
Conducted investigation interviews and court processing for minors referred to the
juvenile court.
Created, organized and maintained files, daily case notes and electronic databases.
Referred offenders to appropriate community agencies to complete services in
compliance with court orders.
Reported violations of supervision conditions to the State's Attorney's office.
Maintained positive relationships with offenders and their families through weekly
visits.Supervised adult offenders to monitor compliance with court ordered conditions.
Conducted disciplinary hearings for adult inmates.
Worked in collaboration with offenders to engage them in case planning.