1. Alisa Jackson – Page 1
A l i s a J a c k s o n
1 3 2 1 6 1 1 5 t h
A v e E , P u y a l l u p , W A 9 8 3 7 4
H o m e : 2 0 6 - 7 4 5 - 0 3 2 8  C e l l : 2 5 3 - 3 8 1 - 0 1 1 9
M e a n m y n e 3 @ g m a i l . c o m
E xe cut iv e As s is t a nt
Profile
Executive support professional offering versatile office management skills and proficiency in Microsoft
Office programs. Strong planner and problem solver who readily adapts to change, works
independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines
without compromising quality.
Education
Tacoma Community College — Tacoma, WA
Relevant Courses:
 Project Management for Executive Assistants
 MS Office for Professional Staff
 Electronic Presentations for Business Professionals
 Keyboarding and Document Formatting
 Communication Skills for Executive Assistants
 Finance for the Non-Financial Manager
 Professional Office Procedures
Professional Development:
 Microsoft Office Specialist (MOS), 2007, Epic Training for Front Office, Back Office, and Billing.
Key Skills
Office Skills: Office Management
Records Management
Database
Administration
Process Analysis
Spreadsheets/Reports
Event Management
Calendaring
Payroll
Scribe
Front-Desk Reception
Executive Support
Travel Coordination
Reimbursements
Credentialing
Computer
Skills:
MS Word
MS Excel
MS PowerPoint
Last Word
MS Outlook
MS Access
MS Project
Visio
Epic
McKesson
Windows
SharePoint
Experience
Amazon Services —Seattle, WA Executive Assistant – North American Sales
2013- Current
Customer service obsessed, resourceful and self-motivated who supported several Directors running large
sales organizations for the very fast-growing Amazon Services.
Functioned with a strong sense of urgency, and the ability to work independently on assignments with sound
judgment. Had a strong sense of ownership and bias for action, be customer-service oriented and have the
ability to meet tight deadlines. Having great organization skills and the ability to switch gears at a moment’s
notice will ensure success. A high level of integrity and discretion in handling confidential information and
professionalism in dealing with senior professionals inside and outside the company.
Highlights:
 Management of complex calendar and scheduling requirements.
 Tracking and helping drive completion of key deliverables and follow up on outstanding items.
 Schedule cost effective air/hotel/ground transportation.
 Create detailed travel itineraries (including smooth transitions between time zones).
 Complete and file expense reports; utilizing both domestic and international currencies.
 Drive team activities (including staff meeting agendas and notes, org-wide meetings, social outings,
supply ordering, and other key logistics).
 Identify and coordinate most productive and cost effective method for meetings including in person,

2. Alisa Jackson – Page 2
on-site, off-site, audio conferences (international, stateside and local) and video conferences.
 Close collaboration with departmental EA peers.
 Responsible for all space planning activities within the organization/local office.
 Ability to work independently with minimal direction.
 Project/program management: Support annual operational planning process, business planning, and
performance review cycles
 Serve as a business partner ensuring strategic, proactive and thoughtful support of the business cycle
Providence Health Services —Renton, WA Senior Administrative Assistant – Supply
Chain 2012- 2013
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to
the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured the
delivery of premium service to all staff and patients. Quickly became a trusted assistant known for “can-do”
attitude, flexibility and high-quality work.
Highlights:
 Communicated effectively with multiple departments to plan meetings and prepare packages for meetings.
Established strong relationships to gain support and effectively achieve results.
 Helped coordinate dozens of events (average of 12 large gatherings per year) that contributed to
consistently high enrollment levels.
 Entrusted to manage office in the Director’s absence. Provided timely, courteous and knowledgeable
response to information requests; screened and transferred calls; and prepared official provider
correspondence.
 Organized and facilitated Resource Council Meetings for Providence and Swedish wide.
 Earned excellent marks on performance reviews, with citations for excellence in areas including work
volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and
commitment to providing unsurpassed service.
 Scanning, spreadsheets, merging documents, mailing, and record keeping, and the management of 6
System Director’s calendars.
 Approval and processing time cards, reimbursement of travel, and other expenses.
 Minutes for all meetings, and organization of all parties and their travel.
 Expense reports and managing cost center, and department budgets.
 Greeted and escorted all Vendors to the conference rooms, and ensured all catering and audio was ready
for all meetings.
MultiCare — Tacoma, WA Office Coordinator, 2008 to 2012
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant
to the registrar and admissions offices. Coordinated travel arrangements, maintained database and ensured
the delivery of premium service to all staff and patients. Quickly became a trusted assistant known for “can-
do” attitude, flexibility and high-quality work.
Highlights:
 Communicated effectively with multiple departments to plan meetings and prepare welcome packages for
new students. Established strong relationships to gain support and effectively achieve results.
 Helped coordinate dozens of events (average of 12 large gatherings per year) that contributed to
consistently high enrollment levels.
 Entrusted to manage office in the supervisor’s absence. Provided timely, courteous and knowledgeable
response to information requests; screened and transferred calls; and prepared official provider
correspondence.
 Co-developed comprehensive, 60-page training manual that enabled faster ramp-up for newly hired
support staff.
 Audited the billing and coding process to ensure that the accurate revenue for the practice.
 Developed PowerPoint presentation used by the Cardiovascular Surgeons to market their innovative
robotic surgical technic support programs to potential surgeons, and staff.
 Surgery scheduler for Cardiothoracic Surgeons, coding and billing audit, appointment scheduling,
insurance verification, referral coordination, cash applications, obtained medical records, process medical
forms, and disability forms. Scanning medical records into EPIC.