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  1. 1. Patricia C. Howe-DiRenzo 144 Anawan Road, North Attleboro MA 02760 (508) 243-2775 EXECUTIVE ASSISTANT / OFFICE MANAGER Combines experience in administration, legal, and customer service to effectively support executives and teams to meet deadlines, achieve organizational objectives, and sustain productive relationship with both internal and external stakeholders. Excels in managing relationships with customers, vendors, partners, and government agencies. Strong conflict management skills. Highly responsible; willing to take the initiative to learn new methodologies, stay ahead of deadlines, and assure outstanding responsiveness and compliance with contractual obligations and organizational procedures. Regular on the job user of MS Word, Excel, PowerPoint, Outlook; LexisNexis Time Matters; Munis ERP software; and Qualtrics research and customer insights applications. AREAS OF SPECIALTY Complex Administration Customer Service Process Improvement Legal Research/Writing Organization & Workflow Board Relations Scheduling File Management Operations Improvement PROFESSIONAL EXPERIENCE TOWN OF NORTH ATTLEBOROUGH, North Attleborough, MA 2015 to present Interim Customer Service Representative and Accounts Payable/Payroll, Electric Department Rehired by the Electric Department general manager, formerly the town administrator, to provide customer service: resolve bottlenecks in billing/service complaints/requests for service. Escalate major grievances to Interface with customers to receive orders for service, discontinuance, change of service, and the collection and processing of customer payments. Process payroll for 35 employees, process weekly warrant. Chairwoman, North Attleborough By-Law Study Committee (2014 to present) Appointed by the board of selectmen to lead the committee that recommends changes to the by-laws that govern operations for the town including human resources issues, fee structures, agendas, records management, schedules, publicity, and operations. ROGER WILLIAMS UNIVERSITY, Providence, RI 2014 to March 2016 Administrative Coordinator; School of Continuing Studies & Professional Education Center (2015 to March 2016) Retained following graduation to coordinate marketing and delivery of career readiness programs in conjunction with the Department of Corrections. Scheduled and facilitated classroom instruction for inmates to prepare them for release. Organized webpage for the project within the University’s Bridges web platform. Prepared and modified reports and presentations using MS Word, PowerPoint, and Excel. Provided phone support; developed and maintained manual and electronic filing systems.  Created administrative infrastructure for this newly-created department at Roger Williams University. Role was created to improve on-boarding of volunteers and to refine course offerings to help prepare prospective students for a successful college experience  Researched and built a database of target companies and decision makers to develop a targeted marketing strategy to promote professional education through municipalities
  2. 2. Resume for Patricia C. Howe-DiRenzo: page two of two Student / Intern (2014 to 2105) Concurrent with the Roger Williams internship and degree program, interned for two other entities.  Prepared, audited, and corrected files as Intern for the Town of North Attleborough Board of Selectmen in 2015 to ensure compliances with Massachusetts document retention laws  Prepared and obtained records for workers’ compensation insurance reviews and appeals for the Law Offices of Deborah Kohl, a former supervisor. Also provided support in tracking and invoicing billable hours using Lexis Nexis Time Matters TOWN OF WRENTHAM MA, Wrentham, MA 2012 to 2014 Executive Assistant & Principal Clerk, Board of Health Set up operational infrastructure and upgraded customer relations programs following a year of the position being unstaffed. Increased production, streamlined office procedures, and improved cash and case load audit systems. Supervised volunteers and conducted training for new employees. Scheduled meetings and built relationships with general public, state agencies, executive management, and other boards. Prepared and distributed reports, including committee and board meeting minutes. Partnered with external auditors to insulate the board from non-compliance.  Improved response time, reduced error rates, and cut postage costs by migrating from a paper-driven application system to an electronic method  Reduced delays in file processing by creating a program to capture and track all open septic system applications from environmental engineers. Increased cash flow and overall revenue by creating alternative filing mechanisms and streamlining the process of invoicing clients  Developed and implemented the operational infrastructure to upgrade responsiveness to customer inquiries and complaints without negatively impacting budget or the quality of work MACY’S DEPARTMENT STORE, North Attleboro, MA 2008 to 2012 Sales Associate Worked part-time while serving as caregiver. Nominated for outstanding customer service award in recognition for effectively representing Macy’s customer service standards to the general public and fellow associates. TOWN OF NORTH ATTLEBOROUGH, North Attleborough, MA 2001 to 2008 Executive Assistant; Clerk, Finance Committee and Municipal Building Committee (2007 to 2008) While retaining Finance Committee role, created and implemented operational infrastructure for a newly- created Municipal Building Committee in 2007. Managed the administrative priorities of senior managers; resolved conflicting priorities. Hired and trained replacement for the administrative role, while accepting appointment to the Municipal Building Committee in 2008. Executive Assistant; Clerk Finance Committee (2001 to 2008) Managed the day-to-day administrative tasks. Scheduled and coordinated public meetings with citizens, department heads, and/or elected officials. Tracked billing and other financial using Munis ERP software. EDUCATION ROGER WILLIAMS UNIVERSITY, Providence, RI Bachelor of Science in Paralegal Studies (2015) Certificate in Municipal Management (2015) New Leaf PM: One-Day Project Management Seminar; Advanced Grant Writing (2016) Burns & Levinson seminar, “Opening the Books on the New Public Records Law” (2016)