1. ANDREA E. OBEY
312.401.5445
mergal0413@gmail.com
Key Skills: Written & verbal communication, interpersonal skills, decisive, strategic problem-solver, cross-
functional liaison, event planning, project planning & analysis, project management, administrative support,
healthcare, nonprofits, leadership, prioritization, customer relations, customer service, audit, fundraising &
development, travel arrangements, database management, web content, social media management, blogs,
meeting preparation, professional, time management, accurate, financial analysis, purchasing, office
management, accounting practices, accounts payable and receivable, AZA accredited zoo and aquarium
environments, animal care, animal education, animal health, pet-dog behavior & training, Microsoft Word,
Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, GiftWorks, QuickBooks.
PROFESSIONAL EXPERIENCE
A Dog’s Best Friend September 2015 - Present
Office Manager/Dog Trainer
 Responsible for all office management and day-to-day operations including scheduling of all trainer
appointments, registering clients for classes and board & train program, editing and updating web page
content, accounts receivable & payable, payroll, inventory management, purchasing, answering all
customer calls and inquiries, maintaining and creating customer relations for business.
XR Trading October 2013 – September 2015
Receptionist
 Support Human Resources, IT, and Accounting with various tasks and projects as assigned, including
receiving and processing A/P invoices, manage catering and event planning, assist with candidate
assessment testing, arrange national and international travel and housing for staff and potential
candidates, and employee support.
 Create company-wide notifications of importance and upcoming events.
 Manage and coordinate with several charitable giving groups for events, employee involvement and
corporate giving.
 Assist in office management duties, greet guests, answer telephone, take messages, order and manage
office supplies.
AnimalSense Canine Training & Behavior March 2012 – September 2015
Senior Trainer
 Conduct training class teaching clients science-based training methods with a focus on positive
reinforcement and give students the tools they need to build a strong, healthy, and loving bond with their
pet dog.
 Assess each individual person and pet dog’s needs in a compassionate, logical, and educated manner.
 Adhere to class curriculum while catering and adapting to each class’s needs and level. Create class
notes and homework for students.
 Present and demonstrate teaching methods in a clear, enthusiastic, friendly and educational way.
 Teach and mentor junior trainers and assistant trainers.
 Participate in community educational events.
 Write monthly blog on a variety of pet dog related topics.

2. VCA Misener-Holley Animal Hospital July 2011 – October 2013
Veterinarian Assistant and Client Care Specialist
 Provided customer assurance and reputation management services to over 300 clients and their pets.
Tasks included: greeting visitors, answering telephones, and assigning clients and their pets to exam
rooms. Prioritizing medical emergencies. Scheduled and confirmed appointments. Placed outbound
calls for follow-ups and reached out to prospective clients.
 Safely handled and restrained pets while helping to educated fellow staff on canine body language.
Administered or assisted with administering medication as appropriate and demonstrate/describe
medication instruction to owners.
 Recommended, selected, and obtained products and services, including prescriptions. Answered
questions regarding products and services, including educating clients on general animal husbandry and
non-medical pet care.
 Managed hundreds of medical records, charts, reports and patient/client correspondence.
The Frank Lloyd Wright Building Conservancy, Chicago, IL January 2008 – June 2011
Operations and Development Manager
 Responsible for all business operations and management duties including all company financials,
expenses, budgeting for $500,000 operating budget, forecasting, annual planning, development,
membership relations and renewals, annual appeals, corporate correspondence and supporting the
Conservancy’s mission.
 Worked in tandem with Executive Director and Marketing/Events Manager to build strategic business
development initiatives, event planning and execution, quarterly newsletters and content, and ensure all
fundraising and membership initiatives.
 Oversaw membership and financial databases including developing reports/analyses, researched new
software solutions and determined new ways of improvement. Migrated from Access to GiftWorks.
 In tandem with Treasurer, ensured financial needs were being appropriately managed for short and long-
term future goals of the Conservancy.
Imports, Inc./Chicago, Chicago, IL September 2005 – December 2008
Office Manager
 Responsible for all office management and operations including regular business analysis, editing and
updating web page content, accounts receivable, daily scheduling of deliveries to customers, inventory
management, purchasing, overseas shipment, trend analysis, financial analysis (specifically exchange
rates and pricing), answering all customer calls and inquiries, maintaining and creating customer
relations for Italian wine importing business.
 Prepared all weekly, monthly and yearly liquor tax filings for imported and distributed goods to
restaurants and retailers.
 Consulted with proprietor on business development and created new ways to improve all operations,
specifically inventory tracking, tax reporting, product listing, invoicing and receivables.
The Northeastern Wisconsin Zoo, Green Bay, WI October 2004 – September 2005
Zookeeper
 Responsible for the health, care, enrichment and daily training of designated animals on route, which
included some animals in the Species Survival Program and animals in quarantine and isolation. Also
responsible for any habitat development and maintenance.
 Taught, managed and acted as mentor to all volunteers and interns as assigned.
 Assisted the volunteer coordinator and education coordinator in developing learning programs for all
volunteers and interns.

3. Capital BlueCross, Harrisburg, PA
Senior Data Quality Analyst February 2002 – August 2003
New Business Development
 Supported recruiting team for new business, provider contracting and analysis, including contract
integrity and RFP fulfillment.
 Identified data anomalies and recommended appropriate strategies for auditing, database construction
and reporting.
 Created procedures to streamline the claims adjudication audit process for specific negotiated provider
pricing agreements and Medicare.
 Developed database queries and reports in support of internal audit process for senior management
reporting/forecasting.
Blue Cross Blue Shield Association, Chicago, IL
Senior Project Analyst February 1998 – December 2001
Provider Data Services, Inter-Plan Operations
 Acted as Team Lead of twelve members. Evaluated and assigned essential responsibilities to team
members to complete and meet project needs.
 Directed, analyzed, created user acceptance testing, and managed project activities, impacts and
potentials. This included a national database conversion for the Provider Data Website that is used by
BCBS members to find providers in their area.
 Developed and implemented user specifications and business requirements for various internal and
external vendor initiatives, including the IT, Business and Operations areas within the BCBS Plans.
 Served as a member of the BlueCard Editorial Board, which included writing bi-monthly advisory
articles.
VOLUNTEER EXPERIENCE
John G. Shedd Aquarium – Chicago, IL
Animal Welfare League – Chicago, IL
Bay Beach Wildlife Sanctuary - Green Bay, WI
CERTIFICATIONS
dog*tec – Certified Dog Walker
Canine Link – Canine Behavior Certification
EDUCATION
Pennsylvania State University – State College, PA
Wildlife and Biological Sciences 2003
Susquehanna University – Selinsgrove, PA
Biological Sciences 2002
Columbia College – Chicago, IL
Liberal Arts
SOFTWARE EXPERIENCE
Proficient with all Microsoft Office including Power Point, QuickBooks, GiftWorks, various business technology
services, social media, and several custom software packages.