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My New Resume

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My New Resume

  1. 1. Christine Rector1 67 B LUEBI RD W AY FR ONT RO YAL , VIR GI NI A 54 0- 66 0- 95 64 RECTO RCHR IS TI NE@ YAHO O. CO M Work Experience NORTH FORK RESORT ASSOCIATION, FRONT ROYAL, VA Security Gate Guard, Apr 2015 – Present • Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. • Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. • Answer alarms and investigate disturbances. • Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed. HOME CARE SOLUTIONS, FRONT ROYAL, VA Personal Care Attendant, Apr 2011 – Feb 2015 • Administer bedside or personal care, such as ambulation or personal hygiene assistance. • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands. • Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles. • Plan, shop for, or prepare nutritious meals or assist families in planning, shopping for, or preparing nutritious meals. • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. 7-11, MARSHALL, VA Cashier, Jul 2010 – Apr 2011 • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. • Greet customers entering establishments. • Sell tickets and other items to customers. • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. • Supervise others and provide on-the-job training.
  2. 2. NETWORK SOLUTIONS LLC, HERNDON, VA Technical Support Analyst, Aug 2006 – Aug 2009 • Researched issues on various computer systems and databases to resolve complaints and answer inquiries. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. • Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers. • Provided real-time support to everyday users of email, domain name registration, Website support and SSL certificate installation and management. • Researched, documented and escalated cases to higher levels of support according to internal procedures. Technical Support Analyst II, Aug 2004 – Aug 2006 • Created new accounts, reset passwords and configured access for users. • Developed documentation for common processes for both support staff and end-users. • Assisted in process refinement to improve customer service and support. • Researched, documented and escalated cases to higher levels of support according to internal procedures. Quality Assurance , Aug 2003 – Aug 2004 • Design test plans, scenarios, scripts, or procedures. • Test system modifications to prepare for implementation. • Document software defects, using a bug tracking system, and report defects to software developers. • Identify, analyze, and document problems with program function, output, online screen, or content. • Monitor bug resolution efforts and track successes. • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems. • Investigate customer problems referred by technical support. • Visit beta testing sites to evaluate software performance. Customer Support Representative, May 1998 – Aug 2003 • Provided accurate and appropriate information in response to customer inquiries. • Demonstrated mastery of customer service call script within specified time frames. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Properly directed inbound calls in phone queues to improve call flow. • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. • Check to ensure that appropriate changes were made to resolve customers' problems. • Determine charges for services requested, collect deposits or payments, or arrange for billing. • Refer unresolved customer grievances to designated departments for further investigation.
  3. 3. Education LORD FAIRFAX COMMUNITY COLLEGE, MIDDLETOWN, VA Computer Science Candidate, Expected graduation, Jun 2020 Additional Skills • Service solutions expert • Proficient with Microsoft Office Suite • Strong problem solving ability • Dedicated to process improvement • High customer service standards.

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