1. No 5 Alowonle street off
Sewage road Gowon estate
Egbeda Lagos
Phone 08033431235
E-mail iloim@yahoo.co.uk
Imhoede Imonikhe Louis
Objective To become a first class manager of resources, providing first class services to clients, working together
and motivating members of my organization towards achieving individual and collective objectives
Date of Birth 25th
June 1976
Sex Male
Marital status Married
State/Local Govt
of origin
Edo/ Etsako Central LGA
Education University of Lagos Akoka
• Masters in Public & International Affairs(MPIA) 2005
Delta State University Abraka
• B.Sc. Political Science 2000
Jibril Martins High School Agege
Lumen Christi Secondary School Uromi
• Senior School Certificate (SSCE)1993
Work Experience Ecobank Nigeria Plc (February 2007 till date)
BRANCH OPERATION MANAGER
• Ensure effective/efficient implementation of bank-wide policies with respect to branch
operations.
• Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure proper documentation for all transactions and authorize transactions within approval
limits.
• Supervise account opening process and ensure complete documentation and prompt scanning
of account mandates as well as tracking/follow-up on deferred documents.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved
• Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain
necessary approvals for excess), prompt evacuations etc.
• Ensure that the unit has adequate allocation of resources to enable it meet stated objectives –
liaise with HR/GIS/IT and supervisors as applicable.
• Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and ageing
items reviewed for timely resolution.
• Maintain strong control awareness in branch and ensure adequate departmental controls are in
place for all products/processes. Ensure strict adherence with the Call over process
• Provide timely and accurate reports (institutional and regulatory) on Branch Operations in
prescribed formats and intervals.
• Ensure maintenance of appropriate confidentiality and security of customer and transactional
information and safety of bank branch assets.

2. FUNDS TRANSFER
• Acting as back up to Head of Operations
• Authorization of Card payment and e-payment platforms
• Treasury operations /Booking of CP, Fixed Deposit etc
• Processing of International transfer and local transfers
• Processing of funds transfer tickets, telex transfer
• Inter branch reconciliations and proofing of accounts
• Western Union Money Transfer operation
• Raising of Managers Cheque/banker’s Cheque
• Production of monthly volume statistics
• Processing and Remittance of various taxes (WHT, VAT)
• Processing of In house and other banks cheques
• Any other function assigned
CASH AND TELLER
• Payment of EMT
• Ensuring that all withdrawals are signature verified and treated in line with the bank’s
policies.
• Ensuring that any shortage/overage is promptly reported.
• Receipt of government generated revenue and other collections.
• Timely preparation of teller proofs.
• Ensuring that all tickets are appropriately filled.
• Ensuring that all tickets received are appropriately time-stamped.
• Call back of tickets.
• Receipt of verified cash deposits and posting into customer accounts immediately.
United Bank for Africa Plc (2000 till February 2007)
RELATIONSHIP OFFICER (SMALL BUSINESS GROUP)
(CONSUMER & COMMERCIAL BANKING DIRECTORATE)
• Managing existing relationship
• Assessment, evaluation and recommendation of loans and overdraft to
customers.
• Notifying customers of their credit approvals, monitoring such facilities
to that they are well utilized.

3. CUSTOMER SERVICES UNIT
• Opening of accounts (current, savings, ftd & domiciliary)
• Reactivation & closure of accounts
• Placement of funds
• Issuing of chq books
• Safe custody administration
• Foreign transactions ( purchase of pta,bta )
• Marketing the bank’s products
HEAD OF ADMINISTRATION UNIT
• Personnel matters (medical, leave approval e.t.c.)
• Updating staff records
• Stationery & supplies
• Expense processing
• Consolidating branch returns (daily, weekly, monthly & quarterly, )
• Fixed assets management & maintenance of office equipments
• Overseeing activities of dispatch riders, cleaners & subordinates & organizing branch
activities
• Compliance (money laundering)
• Marketing bank’s products
• Customer care
SALES OFFICER
• Marketing the bank’s product such as save for school, premium save, valucard and other
consumer products
• Booking and managing of investment such as banker’s acceptance treasury bills and fixed
term deposit.
• Assessing credit proposals and recommending such for approval.
CREDIT OFFICER (NYSC)
• Undertake initial counseling of borrowers to understand the purpose of the facility being sort.
• Assessment, evaluation and recommendation of loans and overdraft to
customers.
• Notifying customers of their credit approvals, monitoring such facilities
to that are well utilized.
• Prepare proposals for renewal of expiring facilities, ensure repayment or
recall of facilities as it may be
• Identification of prospective customers and booking calls to market them
for the bank.

4. Interests/Hobbies Reading inspirational books and interacting with people
Courses/Seminar
/Workshop
Attended
Change Management and customer first programme
Delivering Superior Customer Service Training
Anti-money laundering and terrorist finance programme
Cashless economy awareness programme
Operational Risk Management Training
Ecobank Mobile Training
(Ecobank Nigeria Limited)
Service Excellence Training
Anti-money laundering and terrorist finance training
Operational Risk Management training
(Ecobank Nigeria Plc)
Customer care and Relationship management
(Copley Training Limited)
Time Management and Anti-Money Laundering Course
Branch Operations training (Funds Transfer)
Branch Operations training(Cash and Tellering)
(Ecobank Nigeria Plc)
Customer Service & Excellence
(Centennial Capital Ltd in conjunction with MCA International South Africa)
Basic Credit Analysis Programme
(Leadership & Vision Ltd )
Relationship Management Course
(Leadership Development Consulting)
Anti-Money Laundering Workshop
Valucard Training Course
Basic Banking Operation Course
Flex cube End-user Course
(United Bank For Africa Plc [Banking School)
Selling Skills Course
(P.M.I. Direct Limited)
Reference:
Available on Request