1. Address:36 Rocksprings, Clarinwood, Tramore, Co.Waterford
Telephone: 051330813/0861703773
Email: janetsyms@hotmail.com
 A high level of efficiency and excellent time management
 Good planning, organizational and analysing skills
 Ability to integrate quickly into new working environments
 Quick to learn new skills
 Works well under pressure
 Enjoy working as part of a team with accomplished communication skills
November 2015 – present – Waterford Institute of Technology Finance Administrator
I am currently covering a maternity leave contract for the Finance Administrator in the School of Lifelong Learning and
Education Dept. My Duties include:
Liaise with Head of School, Heads of Department with regard to the school budgets &finances
Liaise with lecturing staff with regard to payroll and purchase ordering;
Process all Agresso orders and goods receive them for payment;
Process all tuition fee refunds;
Process petty cash, EFT’s, visa, travel and exam claims;
Process the monthly payroll for the Part-time Lecturers
Liaise with the Finance Department and other Departments in the institute as necessary;
Keep accurate records of debtor’s accounts;
Maintain and order adequate secretarial supplies;
Provide customer service to existing and prospective students with respect to fees.
October 2015 – November 2015 - Abtrans ( Morgan McKinley Recruitment) Administrator
Data Cleanse project based in Waterford University Hospital, this involved going through files and making sure all the
details on the system are correct and if not correcting it. Accuracy and efficiency are key attributes in this project.
September 2015 – October 2015 ECC (Emerald Contact Centre) Customer Service Agent
Duties include taking inbound calls from customers with queries regarding their accounts, queries include, billing,
shipping, information on products, ordering products, cancelling subscriptions etc. All call details are logged accurately
onto a database called advantage.
May 2015 - July 2015 Ibec, Waterford IRHR Administrator
Man phones and reception.
Meet/greet all clients.
Deal with all incoming mail/email and distribute appropriately.
Coordinate Executives diaries.
Book meeting rooms/video conferencing suites.
Book accommodation for executives.
Keep client files up to date both hard copy and client database (CRM).
Log any work carried out for clients on a daily basis.
Liaise with clients/appropriate authorities re: hearings and venues.
Keep up to date spreadsheet of all cases/hearings.
Order stationary.
Deal with Petty Cash and purchasing of misc items (all done through MS Navision database)
October 2010 – March 2014 DeafHear.ie, Waterford Information Officer
Meet/greet all walk-in clients and deal with their queries appropriately.
Man reception desk and phones.
Provide communication support to deaf Clients as required.
Liaise with Interpreters for Team Meetings/Review days.
Order Deaf Tech equipment and update POS Systems with client’s details.
Audiology Clinic run once a week – Update Audiology database with client’s details, co-ordinate all appointments for
Audiologist by phone/text.
Janet Syms
Personal Attributes
Employment Experience

2. Admin – support Team Leader/Social Workers with any admin necessary. Take minutes during team meeting and
distribute to staff.
Accounts: monthly lodgement/Petty cash analysis done up and sent to head office accounts.
Purchase Orders/Petty cash requisitions filled out and sent to head off accounts.
Co-ordinate Mails shots as necessary
Organise outings for respite/Teenage/Children’s Camps/Over 55’s group.
Newsletter – gather information for our quarterly newsletter and put newsletter together using Microsoft Publisher.
Send newsletter to clients.
Regional Database – maintain and update database as required. Update client database.
Maintain Filing System
Health and Safety – update records as necessary/Required – forward documents to Head office when requested.
Report problems with network/PC's to support service and liaise with same to fix any problems
My role with DeafHear is varied and requires multitasking
April 2008 – December 2008 Ronan McCarthy Life and Pensions, Tramore
Maternity leave cover for the Business Development Manager.
Dealt with enquiries from clients by post, email and phone.
Received payments from clients and dealt with as appropriate
Filing, Invoices,Petty cash,scanning.
January 2007 – May 2007 Liz’s Health and Beauty, Tramore Beautician
My main duties included taking care of customer’s beauty requirements. Other duties included keeping the premises
clean and tidy at all times, ordering stock/products.
August 2005 – September 2006 Bausch & Lomb, Waterford General Operative- Weekend shift
Packaging of contact lenses under strict hygienic conditions. Sampling of lenses for defects. Paperwork. Strict GMP
rules adhered to at all times.
August 2000 – May 2004 Yeats College, Waterford Administrator
Organising Interviews, roll taking, dealt with parents and students queries on a daily basis, advertising external
courses, Organising exams, Taking school fee payments, Petty Cash, Bank Reconciliation, Class/Study Supervision.
March 2000 – August 2000 Guinness Ireland Group, Waterford Customer Service/Administration
Received calls from customers (publicans) who had problems with their equipment i.e. taps, coolers, beer lines.
Details entered into Database, service partners were then dispatched. Other duties included paperwork for temporary
taps and other equipment, collation of information from Quality reps throughout the South East and West Midlands
which was entered into a database for performance results, general typing of reports/presentations using Microsoft
Word, PowerPoint and Excel.
June 1999 – March 2000 The Marlborough Group, Waterford Administration/Reception
Meeting/greeting both candidates and clients. Entering their details onto a database. Speaking with candidates/clients
to find out their employment needs. Liaising with consultants and supporting them with typing, filing and organising
mail shots. Dealt with the local newspapers, placing advertisements each week.
September 1998 – June 1999 AOL, Waterford Customer Service Representative
Based in the Waterford Call centre where we serviced the U.K. and some of Europe. Duties included taking account
queries by phone, fax, email and post. Queries could be regarding subscription payments, technical/general queries
regarding the Internet, and solving theses queries quickly and accurately.
June 1998 – August 1998 Forbairt, Waterford Secretary
Temporary support staff member covering maternity leave. Duties included reception, typing and general
administrative tasks.
November 1997 – May 1998 SmithKline Beecham, Dungarvan Manufacturing Secretary
Typing up of reports and in house documents (Standard Operating Procedures – SOP’s) using Microsoft Word, Excel
and PowerPoint. Looking after all of the departments SOP’s which were controlled documents, ensuring updates,
replaced old documents. Time and attendance of over 100 employees.
January 1997 – July 1997 Xilinx Ltd, Surrey, U.K. Technical Support Administrator
Duties included receiving technical queries from customers, entering the queries onto the company’s database then
dispatching the information to the Engineers. General administrative tasks, typing reports, presentations, entering
information from engineers into an access database for quarterly reports. Organisation of training courses which
varied from one-day training sessions with 20 attendees up to a three-day Technical Conference with 50 attendees.
Updating pages on the company’s Internet site using HTML.

3. July 1994 – December 1996 Flomerics, Surrey, U.K. Sales and Marketing Assistant
Handled all incoming sales leads including updating the customer/prospect database. Sending quotations/sales
literature, making arrangements for in-house training courses/seminars, dealing with all enquiries for the company’s
“Electronics Cooling” Magazine, creating and maintaining and in-house reference library to include reports and
technical papers, arranging software deliveries/license agreements to customers/agents.
Supervisory Management – Level 6 (WWETB Sept – Nov 2015) Distinction
FETAC level 3 + 4 in Irish Sign Language (Irish Deaf Society 2011-2013) Passed both levels
2002 -2003 Kilkenny College of Beauty Therapy Exams Achieved: Diploma in Aesthetic Treatments
Diploma in Facial Electrical Treatments
Diploma for Beauty Specialists
1989 – 1991 St Paul’s Community College, Waterford Exam Achieved: Leaving Certificate
Microsoft Office, Word, PowerPoint, Excel, Publisher, Access Database, Outlook Email, MS Dynamics CRM, Lotus
Notes, CoreHR, Syllabus plus, Banner, Banextra.
Maureen Brogan ,HR, Ibec 01 6051644, 086 383 1662
Joanne Davey, Social Worker, Deafhear.ie, 086 8346372
Mary Barron (Yeats College) 086- 6069404
Referees
I.T.
Education