1. Resume: Amelia Kühn 2014
1
Residence: Pretoria, South Africa
Contact: 082 561 6688 (c)
E-mail: 27716777189@vodamail.co.za
Nationality: South African
Birth date: 1971/11/26
Age: 42
Marital Status: Married
Languages: Afrikaans/ English
Driver’s License: Code 8 (B)
Profile
I am a responsible, reliable, honest, loyal and a dedicated worker and always willing to help where a crisis is
being experience. I am attentive to detail and the ability to organize work properly due to maintaining a
remarkably high production percentage and standard of work. Skilled in all management roles and functions,
with exceptional abilities to establish stable relationships at all levels. I am also an individual who uses
initiative, time management and prioritizes, as well as allocate and co-ordinate resources to achieve goals and
meet deadlines.
Education
Matriculated (Gr 12) - 1989 Monument High
Secretarial Diploma – 1994 Computer Training Unlimited
Computer Literate Word, Excel, Power Point, Visio, Publisher, Outlook
Work Experience/ Skills
1) Aurecon 15/10/2012 until 31/08/2014
Contract work: 22 months
Secretary: 3 x Technical Directors, 1 x Associate and Administrator to 12 Staff members of the
Stormwater group
 Time/schedule and Meeting Management:
Ensure details concerning meetings/appointments to be attended by the management team are correct
and up to date
• Follow-up and confirm dates, venues, dial -in numbers and times of meetings/appointments as required
• Daily and hourly management of management team’s diaries to ensure effective time management
• Communicating immediately with the management team regarding any changes to his/their diaries
• Communicate, arrange and follow-up with Fedics regarding meeting and workshop dietary / tea /
coffee requirements.

2. Resume: Amelia Kühn 2014
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 Administrative and Financial Support:
• Ensure documents are filed promptly and kept up to date
• Ordering of stationery and computer consumables as required
• Provide general administrative support for the Unit
• Recording and typing up of accurate/detailed minutes of meetings as required
• Preparation of PowerPoint presentations, MS Word documents (having a thorough grasp and
understanding of Styles and Formatting) as well as MS Excel spread sheets as required
• Assist with invoicing and debtor management.
• Capturing timesheets (where required)
• Capturing BST expense and disbursement claims
 Travel, Accommodation and other arrangements :
• Arrange accommodation and travel arrangements as required (espec ially for international travel)
• Ensure that travel itineraries reflect all necessary information, e.g. flights, date, time and venue
(especially for international travel)
• Ensure that all appropriate travel documentation in hand at least three working days prior to departure
• Ordering and completing the required documentation for international disbursement (FOREX) required
for travel
• Assistance with international disbursement (FOREX) reconciliation
 Communication and Client Relations :
• Ensure that all clients (internal and external) are handled professionally and courteously at all times
• Receive visitors and serve refreshments
• Answer the telephone – take detailed messages as required
2) Planet Fitness 01/03/1999 until 01/09/2011
Reason for leaving: Retrenchment
a) Regional Administration Manager 2010/04/27 until 2011/09/01
Planet Fitness (H/O) – Regional for 8 x Planet Fitness Clubs
 Financial/ Commercial
 Strategic and Operational
 People and Development
 Systems and Process
 Self-Development
b) Personal Assistant/ Office Administrator 2005/07/28 until 2010/04/26
Planet Fitness (H/O) - PA to Operational Director and 3 x Regional General Managers
 Internal business process (Correspondence)
 Conduct daily co-ordination of Director and Regional’s daily schedules to ensure effective time
management within the division.
 Travel and Accommodation arrangements.
 Meeting preparation: Provide all stakeholders with the applicable information, agendas and presentation
packs required for the meeting concerned.
 Document distribution: Make necessary venue bookings for meetings and ensure catering needs
 Customer Service: Dealing with complex queries and complaints on the telephone, by e-mail and in
person. Provide information to club CGM’s or managers. Keep record of query and solution and refunds.

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 Manage all Departmental or Divisional information i.e. payments, orders, supervising the work of
operational staff, monitoring the workload and work rate.
 Meeting objective attained: Take minutes of all applicable meetings and follow-up with managers to
ensure that actions are performed on time and in line with minutes.
 Job specific objective i.e. prepare Sales Launch, events.
 Liaising with members of Senior Management team.
 Administering payroll systems: Checking of overtime and commissions.
 Keeping personal records, appraisals and maintaining appraisal records.
 Organize the recruitment of new staff: Setting up interviews, Letter of appointment, Arrange staf f
inductions EST.
 Controlling the office budget and Capex expense for the year.
 Organizing office maintenance and repair work.
 Ordering stationary and office furniture for department.
 Supervising the implementation of new office systems (Company Policies a nd Procedures)
 Arranging health and safety equipment to be tested on a regular basis and emergency evacuation drill
schedules for clubs.
c) Operational Manager 2005/03/01 until 2005/07/27
Planet Fitness (Montana)
 Responsible for the Operational conformance to the company quality systems in accordance with
customers and company requirements.
 Establish procedures for maintaining high standards of product quality, reliability and safety.
 Determine and enforce productivity, quality and safety requirements in ac cordance with company needs.
 Responsible for managing all financial aspects of the business.
 Managing of Human resources to achieve company objectives.
 Maintaining quality facilities and equipment.
 Member service orientated.
 Facility Management.
d) Admin Manager 2000/02/01 until 2005/02/28
Planet Fitness (Midrand) and Planet Fitness (Montana)
 Responsible for: Planning, organizing, leadership, management co-ordinating, training and discipline
within the department and company.
 Staff employment, training and development.
 Administration relating to reports, systems, handling of cash, debit orders, banking reconciliation and
statements.
 Effective communication with various departments.
 Responsible for achieving budgets and standards.
 Capturing and auditing of contracts.
 Reporting on daily sales figures.
 Inductions and assessments of members
 Management of staff
 Controls and checks that dept. functions correctly to laid down procedures.
 Maintain rotation scheduled for the dept.
 Maintain the diary for the dept.
 Leave program for dept.
 Attendance registers.
 Exceptional customer service

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e) Admin Ass/ Reception 1999/05/13 until 2000/02/28
Planet Fitness (Hennops view)
 Admin Assistant: Ensure that all policies and procedures with regards to all aspects of the administration
of the club are adhere to, through effective controls, auditing and follow up.
 Complete administration functions.
 Resolving administration related queries.
 Capturing of contracts.
 Handling of petty cash
 Reporting on daily sales figures.
 Reception: Creating a professional and friendly first impression and maximize member satisfaction.
 Answering telephones speedily and in an articulated manner.
 Greeting and accessing members.
 General administration duties including receipting and reconciling ca sh from members.
 Monitoring of access and overrides for staff and members.
 Managing of Welcome desk staff.
 Welcome desk stock control.
 Resolving member complaints.
 Communication with members and staff.
 Cash Management.
f) Sales Consultant 1999/03/01 until 1999/05/12
Planet Fitness (Hennops view)
 Responsible for the sales operation, marketing and advertising relating to sales and the company
respectively as well as certain sales related promotions and general operation of the sales department.
 Generate revenue by increasing membership sales.
 Ensuring that the daily, weekly and monthly targets are achieved.
 Assisting with the recruiting of sales staff.
 Assisting with the training, mentoring and motivation of staff.
 Dealing with member queries.
 Administration.
2. Department of Home Affairs 1990/08/01 until 1999/02/28
Senior Administrate Officer
Reason for leaving: Better work opportunities
 Training and general education
 Service requirements
 Stand in Secretary (Relieve) to Dept. Minister’s office, Ass Director General, Chief Director and Director
General Office.
3. Foschini’s 1990/02/01 until 1990/07/31
Sales Lady
Reason for leaving: Better work opportunities
 Security and stock loss
 Merchandise control
 Sales administration
 Selling and service

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References
Michelle Botes Digidoor 079 498 1830
(Previous co-worker at PF: Creditors Clerk)
Gerhard Marais Planet Fitness 084 515 3918
(Club General Manager)
Ian Hepburn Planet Fitness 083 324 4100
(Operational Director)
Dawie Koekemoer Aurecon 082 9404 490
(Technical Director)