1. 1
El Tahrir Asfara /Alexandria /Egypt& Tewhir Abou hammad El Sharkia , Egypt
Mobile: Business +2 01008531242
E-mail address: hamidattia558@yahoo.com Abd El HamidAttia
Objective:
Seeking a challenging career in the field of HR which can achieve my interpersonal skills
Experience:
Hyatt Regency Sharm El Sheikh Egypt
July 2016  tillpresent Training &Recruitment coordinator inHumanResources
division(Reporting to Regional Director of Human Resources in Hyatt regency)
Acting Training &recruitment manager tasks and proses
A- Recruitment
 Doing all the recruitment procedures that include attracting, screening, selecting and
hiring.
 Reviews all applications and interviews applicants to obtain work history, education,
training, job skills, and salary requirements, and to provide information about company to
the candidates.
 Check reference tracking
 Proactive coordination with department’s for technical interviews.
 Participate in employment fairs, professional recruiting events'
 Follows up and coordinates with recruitment channels.
 Support HRMs with weekly update on recruitment progress.
 Responsible for Candidates CVs tracking, updates and follow up.
 Filing and maintaining candidate database for future open positions,
 Making exit interview and handling the problem whenever appears.
B – Personnel

2. 2
 Receive hiring documents, and prepare personnel procedures
 Prepare form 1 , 6 (social insurance )
 Good relation with governmental offices
C- Employee Relations
 Developing programs to enhance employee’s satisfaction.
 Participate in the orientation for the new employees.
D- Training&Development
 Collecting the TNA for the company.
 Conduct training of fundamental courses e.g. Orientation people business modules and service
principles
 Generate the month end On & off job training reports including number of training hours and
type of training with forecast for next month
 Maintain the on –job training System to meet the Initial and development needs of operation
Staff
 Prepare TNA Training Needs Assessment and Analysis
 Assist the head of departmental regularly monitoring staff performance agonist agrees criteria
 Cross training administration
 Track over all training and training results
 Develop ,conduct &evaluate training sessions for internal &external Trainees
 Market Training Activity in-house and Assist in setup &preparation of training courses
 Coordinate all external training with successfully needs e.g. (HACCP, FB skills,etc
 Report for duty Punctually Wearing the correct unformed and name Tag at all time
 Discuss the TNA with the managers.
 Prepare training plans after CEO Approval.
 Evaluate the training and measure the ROI.
 Monitor and measure the training department objectives and activities. Off-Job Training plan and
Daily on-job training tracking
 CDP coordinator, ensure that the agreed “Continuous Development Program” is progressing
according to the SIGNED schedule – and review the monthly meetings
 Ensure the Planned percentage of "Cross Exposure Training" is implemented monthly
 Member of Food Safety audit team Committee, keeping the health & safety policies and
procedures

3. 3
Coral Sea Hotels – Resorts (Aquaclub &Water world) Sharm El Sheikh
March2015  till July 2016 Training coordinator &HumanResources Generalist
(Reporting to Regional Director of Human Resources Coral Sea Hotels Resorts)
A- Recruitment
 Doing all the recruitment procedures that include attracting, screening, selecting and
hiring.
 Reviews all applications and interviews applicants to obtain work history, education,
training, job skills, and salary requirements, and to provide information about company to
the candidates.
 Check reference tracking
 Proactive coordination with department’s for technical interviews.
 Participate in employment fairs, professional recruiting events'
 Follows up and coordinates with recruitment channels.
 Support HRMs with weekly update on recruitment progress.
 Responsible for Candidates CVs tracking, updates and follow up.
 Filing and maintaining candidate database for future open positions,
 Making exit interview and handling the problem whenever appears.
B – Personnel
 Receive hiring documents, and prepare personnel procedures
 Prepare form 1 , 6 (social insurance )
 Good relation with governmental offices
C- Employee Relations
 Developing programs to enhance employee’s satisfaction.
 Participate in the orientation for the new employees.
D- Training&Development
 Collecting the TNA for the company.
 Conduct training of fundamental courses e.g. Orientation people business modules and service
principles
 Generate the month end On & off job training reports including number of training hours and
type of training with forecast for next month
 Maintain the on –job training System to meet the Initial and development needs of operation
Staff
 Prepare TNA Training Needs Assessment and Analysis

4. 4
 Assist the head of departmental regularly monitoring staff performance agonist agrees criteria
 Cross training administration
 Track over all training and training results
 Develop ,conduct &evaluate training sessions for internal &external Trainees
 Market Training Activity in-house and Assist in setup &preparation of training courses
 Coordinate all external training with successfully needs e.g. (HACCP, FB skills,etc
 Report for duty Punctually Wearing the correct unformed and name Tag at all time
 Discuss the TNA with the managers.
 Prepare training plans after CEO Approval.
 Evaluate the training and measure the ROI.
 Monitor and measure the training department objectives and activities. Off-Job Training plan and
Daily on-job training tracking
 CDP coordinator, ensure that the agreed “Continuous Development Program” is progressing
according to the SIGNED schedule – and review the monthly meetings
 Ensure the Planned percentage of "Cross Exposure Training" is implemented monthly
 Member of Food Safety audit team Committee, keeping the health & safety policies and
procedures
Courses I am currently teaching
 culture different &sexual harassment
 travel life &sustainability in tourism
 Service principles(Four program) A- skills to meet and exceed guest expectation B-skills to
deliver quality service C-skill to solve problem D-skills to improve service quality
 Exceeding guest expectation
 ISO Awareness IMS (9001,14000&22000)
 Telephone Etiquettes
 Smiling training
 How to handle guest complain
 Organization Chart
 General orientation
 Time management
 Tips etiquette
Sultan Gardens Resort (Holiday Inn) Sharm El Sheikh
September 2014  Till March2015: Training &Development coordinator
Multi international Resort (550 Rooms & Suites / 500 Employees)
Reporting to of Human Resources Manager
 Conduct training of fundamental courses eg. Orientation people business modules and service
principles

5. 5
 Generate the month end On & off job training reports including number of training hours and
type of training with forecast for next month
 Maintain the on –job training System to meet the Initial and development needs of operation
Staff
 Assist the head of departmental regularly monitoring staff performance agonist agrees criteria
 Coordinate all external training with successfully needs eg.(HACCP,FB skills, …..etc
 Report for duty Punctually Wearing the correct unformed and name Tag at all time
 Monitor and measure the training department objectives and activities. Off-Job Training plan and
Daily on-job training tracking
Sultan Gardens Resort (Holiday Inn) Sham El Sheikh
February 2012  Till September 2014: GSAGuest Service Agent in Front office
department
Multi international Resort (550 Rooms & Suites / 500 Employees)
Reporting to of Front office Manager
 Handle guest registration and room assignment, accommodating special requests whenever
possible. Assist in pre- registration and blocking of reservation when necessary.
 Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere
to them.
 Have knowledge of hotel property, hotel staff and hotel service with hours of operation.
 Handle guest check- INS and check outs efficiently and in a friendly and professional manner.
 Develop a thorough knowledge of room location, type of rooms & room selling strategies.
 Know cash handling procedures.
 Have knowledge of hotel rates, discounts and how to handle each.
 Have working knowledge of reservation and procedure, take same day reservation. Know
cancelation procedures.
 Ensure that all bills are kept up to date and accurate and process upon departure
 Report guest complain and comments to manager on duty.
 Follow guest response and problem solving procedure and report to DTS department for tracking
purpose.
 Provide guest with superior guest service.
 Adheres to health &safety policy, ensuring safe work practice are followed at all times.
SOTEER Group company in Cairo
October2011 till February 2012: Sales coordinator
 Establishing marketing and sales plans for all the regions
 Assessment of market potential including competitive analysis, market trends and growth
opportunities.
Sultan Gardens Resort (Holiday Inn) Sham El Sheikh

6. 6
May 2008  Till October 2011: GSA Guest Service Agent in Front office department
Multi international Resort (550 Rooms & Suites / 500 Employees)
Reporting to of Front office Manager
 Handle guest registration and room assignment, accommodating special requests whenever
possible. Assist in pre- registration and blocking of reservation when necessary.
 Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere
to them.
 Have knowledge of hotel property, hotel staff and hotel service with hours of operation.
 Handle guest check- INS and check outs efficiently and in a friendly and professional manner.
 Develop a thorough knowledge of room location, type of rooms & room selling strategies.
 Know cash handling procedures.
 Have knowledge of hotel rates, discounts and how to handle each.
 Have working knowledge of reservation and procedure, take same day reservation. Know
cancelation procedures.
 Ensure that all bills are kept up to date and accurate and process upon departure
 Report guest complain and comments to manager on duty.
 Follow guest response and problem solving procedure and report to DTS department for tracking
purpose.
 Provide guest with superior guest service.
 Adheres to health &safety policy, ensuring safe work practice are followed at all times.
Park inn (new extension of Radisson SAS) -Sham El Sheikh
February 2007  Till May 2008 GSA Guest Service Agent in Front office
department
Multi international Hotel (350 Rooms & Suites / 320 Employees)
Reporting to of Front office Manager
 Responsible for the successful Night operations of the Hotel Front Desk, Reservations, Bell, Valet and
Transportation Departments. Must strike a Balance between guest Satisfaction and effective Business
Management. Must ensure each team Member meets or exceeds Guest Service Expectations and ensure
team Members work well together in additional to replace the night manager in all his duties during
the night shift to be reported to the general manager at the morning meeting with the head
department’s daily meeting.
Golden Sham resort (extension of Holiday inn Intercontinental) -Sham El
Sheikh
May2005  April 2006(Telephone operator) in Front office department
Italian club (380 Rooms & Suites / 300 Employees)
Reporting to of Front office Manager
 Responsible for internal and external calls with ideal standard

7. 7
 Good communication with other department
 Handling guest complain and handling the HK,ENG,FB,KIT and FC requests
TRAININGCOURSES
 Front Office skills development.
AHLA "American Hotels & Lodging Association"
 CHDT (certified hospitality departmental Trainer)
AHLA "American Hotels & Lodging Association"
 Food & Beverage Skills Development
AHLA "American Hotels & Lodging Association"
 Housekeeping Skills Development
AHLA "American Hotels & Lodging Association"
 Food Safety (HACCP) line level
AHLA "American Hotels & Lodging Association"
 Food Safety Risk Management (FSRM) Managerial level
AHLA "American Hotels & Lodging Association"
 Leadership & Human resources
AHLA "American Hotels & Lodging Association"
 Green Hotels
AHLA "American Hotels & Lodging Association"
 Basic food hygiene
By Quality controller in Coral Sea aqua club
 Exceeding expectation
In Coral Sea water world
 First aid &CPR
Egyptian red crescent south Sinai–, Egypt
 Customer Care.
AHLA "American Hotels & Lodging Association"
 Stewarding Skills.
AHLA "American Hotels & Lodging Association"
 Advanced HCCP& hygiene
Preverisk Services Group
Date of Birth

8. 8
29th April 1982
Education
▪ June 2004 - B.S.C of Tourism & Hotel
▪ - Guidance tourism Department
▪ - Graduation Grad: Good
▪ - Suez Canal University
▪
▪ June 2014 - B.S.C of Law &
▪ - Graduation Grad: Good
▪ - Zagaziz University
Job Knowledge and Skills.
Proven knowledge of policies and practices involved in personnel / human resource functions. This
includes recruitment, selection, training and development, promotions, regulations, procedures,
compensation and benefits packages; labor relations and negotiation strategies; and personnel
information systems.
LANGUEAGES:-
Arabic: - Mother tongue
English: - (Very Command .Written & Spoken)
Italian: - (Good Command .Written &spoken)
Russian: - (Fair)
COMPUTER SKILLS:-
Able to use Microsoft Office (Word, Excel, Outlook)
Fidelio 6.20 system,
Fidelio Suite 8
Opera system
Solution System solution
AWARDS:-
Thanks letter for high value efforts September 2007
Thanks letter for high value efforts February 2008.
Thanks letter for high value efforts October 2008.
Thanks letter for high value efforts (January-February- March) 2010
Thanks letter for high value efforts (January-February- March) 2011.
Reference

9. 9
Mr. Khaled Elabbasy| GM| Coral Sea Water World– Resort
Mr. Yasser Sheta | Regional Director of Administration and Development| Coral Sea Hotels –
Resorts
Mr. Tarek Alaa El Din| Regional Director Of Human Resources| Coral Sea Hotels - Resorts -
Mr.Sayed Salah |Human recourses | Sultan Garden – Resort
Gad El Karim| Hotel Manager| Sultan Garden – Resort
Mr.Alaa Matter | EX-Front office Manager| Parkinn - Resort
Mr.Ahmed Dakrony | Front office Manager| Golden Sharm - Resort
Thank you for your close attention and the time you did afford from your busy schedule to read
my CV hoping that my qualifications meet with your needs and expectations