1. 23235 Cicely Court
Valencia, CA 91354
susangbenson@yahoo.com
(503) 421-9424
Pacifica Senior Living Portland: (Feb. 2010 – Apr. 2015)
Business Office Manager
 Assisted Executive Director with monthly budget and financials. Direct all departments on good
spending habits; check budget daily to stay within Home Office restrictions
 Maintain and communicate community census data daily; handle all move-in/move-out paperwork
 Manage accuracy of Community rent roll on a daily basis. Ensure proper credits where needed.
 Maintain month-end closing procedures
 Prepare monthly billing statements for resident families
 Keep State Medicaid increases up-to-date when residents 512 state form changes
 Prepare monthly spend-down reports for all department heads
 Process all accounts payable invoices and submit to home office weekly
 Manage all accounts receivable
 Make collection calls on past due accounts; prepare logs/records including all follow-ups
 Supervise administrative staff where applicable; provide training, set/adjust rates of pay and hours
worked; provide performance feedback both formally and informally; provide reward and discipline
 Support Executive Director with interviewing and hiring of new employees
 Manage orientation and paperwork of new hires
 Handle all drug testing on new hires and ensure all results are within state and/or company procedures
 Handle all employee WC injuries. Ensure all on-the-job injuries are properly reported and
documented; coordinate with department heads to allow injured workers to return to modified duty
within restrictions; ensure there is a doctor’s release obtained before returning to full duty
 Respond to unemployment insurance claims and respond in a timely manner
 Conduct tours when Marketing Director is out of office
 Assist Executive Director with special projects when needed
Crump Insurance Services, Inc. Irvine, CA: (Oct. 2001 - Apr. 2007)
Administrative Manager
 Responsible for all Human Resource functions with the help of Home Office
 Hiring, terminations, personnel file maintenance, tracking vacation/sick time
 Had an open door policy for performance issues
 Assisted EVP with annual budget planning and monitoring of budget variances on a monthly basis
 Created monthly reports for home office regarding the local branch operations
 Came up with ideas to help brokers bring in revenue including client outings, golf tournaments,
national conferences and local meetings
 Managed workflow for all support staff to keep office running smoothly
 Managed and executed all support and administrative functions
 Maintained all appropriate corporate licenses for the office as well as the oversight of individual
licensees

2. 23235 Cicely Court
Valencia, CA 91354
susangbenson@yahoo.com
(503) 421-9424
Kemper Insurance Company, Los Angeles: (Sep. 2000 - Oct. 2001)
Branch Services Coordinator
 Managed all HR for Risk Management department including personal data for new hires, employee
relations, sick time, vacation and medical benefits
 Handled daily operational expenses including budget allocations, travel & expense reports
 Assisted underwriters with account proposals/contracts, insurance agreements, problem solving,
marketing support and the coordination of submissions
 Coordinated office expansion including phone lines, data lines, computers, faxes, copiers and ordering
of office furniture
Reliance National, Los Angeles: (Nov. 1997 - Aug. 2000)
Branch Services Coordinator
 Managed all tasks relating to HR/Operations including interviewing for new employees, personal data
for new hires, day to day needs for employee relations, sick time, vacation, disability and 401K in
accordance with Home Office
 Handled operational reports, budgets and operating expenses for profit centers within branch
 Handled special events: golf tournaments, product seminars, broker functions, charitable events
 Provided marketing support for RVP and Marketing Director including problem solving for producers
 Managed administrative staff; coordinated office expansion; handled accounting procedures
AIG (American International Group) Denver and Los Angeles: (Aug. 1981 - Nov. 1997)
Marketing Rep.6/97 - 11/97: HR/Operations/Marketing Coordinator 9/93 - 6/97
Administrative Coordinator 8/81 - 9/93
 Assisted President in new set-up and move of middle market unit for the State of California
 Kept brokers up-to-date on middle market products within AIG
 Handled all reports, budgets and operating expenses for profit centers within new unit
 Assisted HR department with setting up video conferences, lunch and learns, special events for
employees and brokers, employee seminars, AIG University
 Handled promotional events, completed newsletters on new products for brokerage community,
oversaw accounting, expense accounts and vendors
 Compiled stats for various monthly, quarterly and annual reports for AIG Geographic teams
 Made marketing calls to Nevada every three weeks while on a Geographic team
 Assisted AI Express Director in internal coordination of submissions to various profit centers
 Handled all licensing requirements for new brokers in territory
Education: High School Diploma
References Available Upon Request