Donna Gillum is an experienced Office Manager and HR professional with over 15 years of experience in HR administration and people management. She is currently working as an HR Administrator for PerfectHome, where she handles all aspects of HR administration including recruitment, onboarding, employee relations, and policy management. Prior to her current role, she held positions as an Administration Manager and Office Supervisor for training and local government organizations.

1. Donna Gillum
3 Golding Crescent, Burton upon Trent, Staffordshire, DE14 1SQ
Tel No: 01283 569925 Mobile No: 07850 086937 Email: donna.f73@sky.com
Personal statement
A highly motivated and experienced Office Manager & HR professional with over 15 years’ experience
in challenging, fast paced commercial driven environments. I am an energetic, ambitious person who
prides myself on excellent people, communication, problem solving and account management skills.
Key Skills
 Strong people management skills
 Ability to influence at all levels
 Self-motivation and the ability to work under pressure
 Good organisation, with attention to detail
 Working to and exceeding KPI & SLA targets
 Proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint
 Excellent communication skills, both written and verbal
Employment History
Human Resources Administrator, PerfectHome
(December 2010 – Present)
 Produce offer letters and contracts for new starters
 Ensure that all new starters complete the necessary documentation for payroll and personnel
files in a timely fashion
 Set up manual handling and system log ons for new starters
 Ensure that references are sought for all new starters
 Manage completion of all documentation required for payroll, personnel files and absence
records
 Gather and forward all CRB application documents for processing
 Ensure accurate records held for all HR stats on a monthly basis or as required
 Maintain accurate records within SAGE, personnel files, headcount and salary increase
spreadsheet
 Maintain appropriate records with regard to information from employees, keeping personnel
files up to date at all times
 Confirm successful probation periods or any extensions in writing
 Produce the required letters for changes in employment details
 Process speeding fines and authorise employee salary deductions
 Advertise all vacancies in the most cost effective way as directed by stores in the absence of
the Recruitment Manager
 Manage Employee Forum including incoming suggestions and maintaining the spreadsheet
that is used to collate the information
 Attend quarterly meetings, producing the minutes and action points for distribution to the
Forum members
 Arrange meetings and confirm attendance of forum members prior to the planned dates
 Support and guide employees and line managers

2.  Support HR Manager to ensure that all policies and procedures are in line with employment
legislation
 Promote positive and cooperative employee relations across the business
 Advise Managers on what disciplinary action is relevant to take following statutory process
and procedure (including dismissal)
 Advise employees on the Company’s maternity & paternity policies, including qualifying
calculations (SMP, SPP, CMP)
 Manage Childcare Vouchers scheme
 Advise and counsel employees on matters arising from their employment
 Support line managers in conducting disciplinary/grievance/appeal meetings
 To work closely with the HR Manager and contribute to projects where required
Administration Manager, Reflections Training Academy
(January 2007 – December 2010)
 Responsible for 8 administration support staff in a busy training academy supporting work
based learning.
 Day to day running of the administration department.
 Recruitment of permanent and temporary staff, including Company induction.
 Completion of temporary staff time sheets.
 Liaising with recruitment agencies.
 Budget control.
 Quarterly reviews and annual appraisals.
 Disciplinary and grievance procedures.
 Monitoring and management of staff absence, and conducting return to work interviews.
 Auditing of pre-16, 16-18, 19+ yrs learner paperwork, along with Train to Gain and Privately
Funded learners in line with LSC guidelines.
 Training of all staff in audit processes and procedures and lead company through LSC audit.
 Interviewing potential 16-18 yrs learners and following through with all paperwork.
 Develop new and maintain existing relationships with employers and other external partners.
 Responsibility for all training and development within the administration department.
 Diffusing various situations involving clients, using the highest level of customer care and
diplomacy.
 Develop new / improved processes and procedures within the administration team to ensure
efficiency and accuracy in all areas.
 Standardisation of all documentation throughout company.
 Advice and implementation of best practice.
 Presentation of existing / new guidelines, policies and procedures both internally and
externally driven.
 Monthly invoicing to various schools for pre 16 learners and monitoring of payments received.
Office Supervisor, Birmingham City Council
(February 2004 – January 2007)
 Responsible for the co-ordination of various refuse and recycling deliveries throughout
Birmingham.
 Organising 6 monthly deliveries of sacks with return visits to properties previously missed.
 Day to day dealings with both residential and commercial customers to resolve delivery
issues.
 Direct responsibility for the recruitment of casual and temporary office administration staff and
resolving staffing absence due to annual leave and sickness.
 Setting up of systems to record and maintain delivery schedules.
 Recording customer information relating to missed deliveries and complaints for future
reference.
 Responsible for the day to day administration of the Environmental Services division
including: delegating work to clerical support staff, raising purchase orders, goods receiving /

3. returns, invoicing and queries relating to unpaid invoices. Along with general administration
duties.
 Identifying and administering staff training.
 Completion of temporary staff time sheets.
Lloyds TSB PLC
(February 1995 – February 2004)
2000 – 2004 – Branch Supervisor
 Promoted from Customer Service Officer to Branch Supervisor.
 Coached staff to achieve high level of referrals
 Achieved branch and individual sales targets
 Worked under own initiative to generate new business
 Gathered customer information using interviewing skills to help meet sales and customer
service objectives
 Held regular debriefs with Senior Branch Manager and Financial Consultant
 Managed diary system to include eight quality lending appointments per week
 Liaised with service staff and branch management to ensure both myself and the team are
aware of which targets had been achieved and where improvements needed to me made
 Identified areas for staff training and administer such training where applicable
1995 – 2000 –Customer Services Officer
 Provide excellent customer service
 Process customer transactions accurately so as to balance a service till
 Run enquiries desk to answer customer queries and concerns
 Open new personal accounts and deal with customer complaints
 Responsibility of branch stationery to ensure all brochures / forms remained compliant and up
to date
 Balance safe and ensure branch cash orders were processed
Education
 BTEC GNVQ – Business & Finance
 BTEC GNVQ – Advanced Business
 GCSE – 6 Passes
 BSc (Hons) – Psychology (Currently being studied)
Hobbies & Interests
I am a friendly, outgoing and sociable person and mix well with people from all walks of life. I enjoy
travelling, shopping, going to the cinema and reading. In my spare time I enjoy socialising and
keeping fit by walking with my family.
References
References are available upon request.