1. Heather L. Seminara
134 White Deer Rocks Road ¨ Woodbury, CT 06798 ¨ 203-707-8837 ¨ hseminara@gmail.com
PROFESSIONAL EXPERIENCE
June 2014 Key Resources, Inc., Greensboro, NC
To August 2014 Rheem Manufacturing Company
Claims Analyst (Temporary position)
Worked as a temporary employee to process various Accounting and Customer Service related issues in a
manufacturing environment. Primary responsibilities include:
· Analyze various software applications to process claims/adjustment requests received internally and externally
· Complete customer credit requests, deductions, and debits for pricing errors, terms of contract(s), shipment
errors, and recalled/damaged/defective products
· Review large customer online portals to reconcile discrepancies in invoicing and payments
· Work closely with other departments, in various company locations, to coordinate return/exchange of materials
May 2010 Purolator Facet, Inc., Greensboro, NC
To July 2012 Sales Administrator
Sales professional specializing in customer relationship development, working within an engineering and
manufacturing organization. Specific responsibilities include:
· Process quotations for current and prospective customers, as well as, incoming sales contracts, drawings, and
specifications based on customer requirements
· Initiate engineering/pricing requests for new designs based on customer drawings, blueprints, and FAA/Quality
requirements
· Collaborate with Market Managers, Sales Managers, and Engineering regarding new opportunities
· Coordinate material ordering and production with Engineering, Purchasing, Planning, Quality, and
Manufacturing departments
· Respond to customer inquiries regarding order status and expedites of critical orders
· Review and process documentation for material and export compliance for overseas shipments
· Resolve invoice issues, implement engineering changes, and coordinate rework and return purchase orders.
· Chosen for core team to design, roll out, and train employees on new computer system (AS/400 to Syteline ERP
software).
January 2006 Belmont Abbey College, Belmont, NC
To February 2008 Consultant / Director of Adult Degree Programs
Worked as a consultant with the Office of Adult Degree Programs for six months (prior to becoming the Director)
while working for Guilford College. As the Director my responsibilities included restructuring and managing all
aspects of an adult degree program to maximize effectiveness (i.e. increase enrollments). Within one academic semester
increased adult student enrollments from 255 to 478 students. Primary responsibilities include:
· Reorganize staff responsibilities and office organization structure for five employees
· Reworked all clerical duties to ensure superior customer service
· Advise and register new and continuing adult students
· Assist students with state and federal financial aid (grants, loans, scholarship, and payment plans)
· Coordinate major recruiting events including adult student information sessions
· Organize FAFSA (Free Application for Federal Student Aid) help sessions for new/prospective students
· Analyze cost benefit of advertising for recruiting events
· Review academic transcripts and application essays to make admission decisions
· Assist with creating course schedules and academic calendars to best meet adult students needs
· Recruit qualified adjunct facility to teach evening and weekend classes
September 2000 Guilford College, Greensboro, NC
To June 2006 Office Manager
2. Heather Seminara 203-707-8837
Responsible for managing and performing all clerical duties in a successful department, within a higher education
setting, during a period of rapid growth. Assisted in increasing enrollment in the adult education program from 280
students to over 1300 in less than 5 years. Primary responsibilities include:
· Recruit, train, and supervise up to five clerical employees (including work study students)
· Monitor and coordinate all clerical functions within the Center for Continuing Education
· Assist new/current student with financial aid, advising, registration, graduation paperwork
· Coordinate major events including adult student information sessions to recruit new students
· Create and review marketing materials for major recruiting and student events
· Manage and monitor departmental budget and reconcile discrepancies with Business office
· Monitor and maintain office supplies and inventory
January 1999 New Horizons Computer Learning Center, Greensboro, NC
To September 2000 Account Executive
Responsibilities include prospecting for new clients; penetration and maintenance of current clients; meeting (and
exceeding) required phone time, sales, and collection minimums; confirmation and collection calls to all clients.
Completing all necessary paperwork, such as class requests, call justification forms, invoices, and contracts. Sold $87K
during second month, breaking two international records for sales and collections.
OTHER POSITIONS HELD PRIOR TO JANUARY 1999
Friendly’s Restaurants Inc., Leominster, MA Customer Service Supervisor & Waitress/Trainer
Internal Revenue Service (IRS), Fitchburg, MA Data Transcriber (seasonal)
World Of Science, Leominster, MA Co-Manager/ Assistant Manager (seasonal)
EDUCATION & CERTIFICATION
· Guilford College, Greensboro, NC 2006
B.S. Business Management
Concentration: Human Resource Management
Graduated Cum Laude
· Mount Wachusett Community College, Gardner, MA 1998
· Notre Dame Preparatory High School, Fitchburg, MA 1996
TECHNICAL SKILLS
· Numerous Microsoft Windows and Mac Operating Systems
· Microsoft Office (Word, Excel, PowerPoint, Publisher, Access, Outlook)
· SCT PowerCAMPUS and SCT Banner Higher Education software
· Sytleline ERP and AS/400 software programs
PROFESSIONAL REFRENCES
Dr. William (Bill) Stevens 336-852-8836 bstevens45@triad.rr.com
Retired Dean of the Center for Continuing
Education and Chair of the Business Management
Department at Guilford College
Steve Tilford 425-747-9133 skyguy@stc-inc.net
President of STC, Inc.
Aerospace Product Sales
R. Paul McKie 336-643-0378 paul.mckie@purolator-facet.com
OEM New Business Coordinator
Aerospace Sales and Development
Purolator Facet, Inc.
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