1. Naruemol Rungpattanachaikul - Resume
Naruemol Rungpattanachaikul (Pat)
23 Jernbanegade, 1TV., 4700 Næstved
Mobile: +45 30 95 51 45
E-mail: spike240303@gmail.com
1. PROFESSIONAL SUMMARY
Experienced professional within business development and customer service in several
industries
Excellent in co-ordination and communication with external clients & internal departments at
all levels
Strong negotiation skills with focus on win-win outcomes
A team player with attention to achieve individual and team goals and strive for perfection in all
duties
2. PROFESSIONAL EXPERICENCES
KIIN KIIN (Copenhagen, Denmark) Aug 2015 – present
Restaurant Manager
Ensure that Michelin star service is maintained in the restaurant
Manage and communicate high performance expectation to team members and monitor
results
Recruit, train, develop and provide support to team members
Order and purchase merchandises
In-charge of general administration duties: accounting, expenses, supplies, etc.
Handle guest inquiries, requests, complaints with the utmost service mind
Work in a fast-paced and multi-tasked atmosphere
PP ICE FACTORY (Ubonratchathani, Thailand) May.2012 - Jul 2014
Sales/General Manager
Kept petty cash and process payments for all office expenses
Followed-up with feedback from accounts and solve problems
Followed-up with assigned competitors
Coordinated with PE factory to order supplies and leading the shipping instructions
Acted on potential clients’ complaints, feedback and report to appropriate personnel
Adhered to all company policies, procedures and business ethics codes and ensures that
those are communicated and implemented within the team
Implemented a business plan and sales strategy for the market that ensures attainment
of company sales goals and profitability
Motivated the whole organization to be focused on achieving company sales goals
through supporting Sales Consultants
Initiated and coordinated development of action plans to penetrate new markets
Conducted regular field work to keep abreast of local market conditions, industry
changes, competitive activities that impacted sales. Provided market knowledge and
direction to sales team and producers
2. Naruemol Rungpattanachaikul - Resume
Ensured assigned team sales target and operating objectives were in alignment with
company objectives
Maintained accurate records of all sales and activity reports submitted by sales team
members
THE MARKETING SERVICES GROUP (Bangkok, Thailand) Feb 2012 – Apr 2012
Marketing CRM Manager
Supervised and maintained excellent customer relations and developed customer
rapport
Planned strategy by forming an open discussion with a can-do attitude
Implemented the CRM program to follow up with feedback from accounts and solve
problems
Provided good services and follow-up existing corporate accounts to maintain
relationships
Developed and implemented marketing strategies to achieve specific goals
Worked with key operating manager in corporate accounts and at local chain
headquarters to develop programs that meet the specific requirements of those accounts
Generated and managed new business from existing and new accounts to achieve targets
Supervised and coached Account Executives in implementing the Customer Service
Operation Manual, providing after-sales services such as consult the upcoming schedule,
policy’s term & condition
TELENOR - DTAC (Bangkok, Thailand) Aug 2008 – Sep 2010
Customer Services Management Trainee
Diplomatically resolved customers complaints on as-need basis
Advised appropriate services, data packages according to customers’ needs
Performed after-sales services to customers with any product issues
Increased sales opportunities in the existing and new corporate accounts
Worked in an international environment with different departments and/or
independently to achieve results
Provided technical consultancy to other departments such as online support
Conducted reports efficiently. Prepared and delivered presentation at meetings i.e.
budget approval, system implementation, annually employee performance
KHUKHAN SCHOOL (Sisaket, Thailand) Mar 2005 – Jun 2008
English Teacher/Interpreter
Created lesson plans and motivated students on daily basis. Took pride in all projects
Submitted accurate and timely reports to Director
DETROIT CENTER TOOL (Michigan, USA) Feb 2002 – Mar 2004
Assistant Manager
Assisted manager in managing general affairs of Consulting Department
Set up appointments and prepared for meetings
Prepared report weekly, monthly and quarterly for manager
3. Naruemol Rungpattanachaikul - Resume
BAX GLOBAL (Michigan, USA) Dec 2000 – Dec 2001
Executive Assistant
Performed clerical duties for the department
Reported directly to Director of Marketing department
Supported key clients and Account Executives in dealing with management levels
QUICKEN LOANS CO. (Michigan, USA) Sep 1999 – Jun 2000
Appraiser/Vendor Recruiter
Developed databases, spreadsheets, and conducted internet searches in a proficient
manner and acted as a liaison between management/ownership and vendors, as well as
customers
Prepared action plans by individuals as well as by team for effective search, recruitment
of an appraiser
Worked with certified appraisers and hire them to appraise property applied for the loan
Conducted appraisal for direct reports
Collaborated with internal departments to ensure an efficient loan process
ABN AMRO-INTERFIRST (Michigan, USA) Mar 1998 – Aug 1999
Registration Specialist/Underwriter
Registered loans and responsible for all data accuracy
Developed telephone communication skills and consistently met loan registration quotas
Collected accounts’ information, evaluating and offering rates for loans
SNELLING PERSONNEL SERVICES (Michigan, USA) Aug 1997 – Dec 1997
Administrative Assistant
Maintained all record-keeping procedures without error
Maintained professionalism manner towards superiors, subordinates and co-workers
3. EDUCATION & SKILLS
2015 – 2016 : NÆSTVED SPROG & INTEGRATIONSCENTER
Danskuddannelse til voksne udlændinge (Karaktergennemsnit 9,3)
2007 : ERIC KHUKHAN SCHOOL Thailand
Certified English Camp trainer
1998-2001 : DAVENPORT UNIVERSITY – Michigan, USA
Bachelor degree in Business Management and Computer Information System.
1996-1998 : WASHTENAW COMMUNITY COLLEGE – Michigan, USA
Business courses –achievement on the Dean’s List
Languages : Thai(native), English (fluent), Danish(intermediate),
Chinese (beginner)
MS Office: Word, Excel, Power Point, Access, Outlook.
Customer Service, Administrative and Business Mathematics Accounting skills
