1. Eglis Márquez
Sunrise, FL – Tel: 786-537-0606
ellamarie2006@gmail.com
OBJECTIVE
Seeking an administrative position within a productive corporate environment where I can apply my 18 years of
Customer Service, Administrative Skills and Management knowledge with opportunities for professional growth.
EXPERIENCE
Monel Inc. Gourmet Food Distributor
Accounts Receivables & Payables
Responsible for overseeing the following departments:
• Account Receivables enter customer payments into system on a daily basis, Electronic
Bank Deposit, ACH/Wire Transfer payments, Credit Card transactions
• Track all money received and prepare deposits
• Develop report to detail aging and past due accounts for collection
• Monitor customer account details and identify and investigate non-payments, delayed
payments and other irregularities
• Account Payable for not suppliers
• Credit Analyst for customer when customers apply for terms, process application,
research and approve terms.
• Credit Department for discrepancy/shortages on customer orders, process and issued
credit or debit memo after research has been completed
• Assisting the company’s controller with any projects as assigned
• Order Entry for customers like CVS Pharmacy, Walgreens, Navarro, ABC Liquors
• Monthly statements
March 2008-Present
Circus Circus Hotel & Casino, Las Vegas, NV
2005-2008
Players Club Supervisor
• Successfully hired, trained and supervised 20-30 staff members including hosts, VIP Services and
Slot Marketing Representatives
• Maintained strict budget constraints and guidelines set forth by the Department Director
• Hosted events and promotions while ensuring guest satisfaction at all times
• Supervised event staff and/or volunteers, delegated responsibilities related to special events or promotions
• Created pre-shift meeting topics, information sheets, preformed miscellaneous administrative tasks related to
ongoing events and promotions at the facility
• Responsible for organizing tournaments, venues and marketing materials
• Reviewed and evaluated high end VIP guest tracked gaming records
• Provided exceptional customer service to every guest
• Investigated and resolved customer complaints in a timely and efficient manner
• Coached and disciplined staff members when incidents occurred
Consolidated Credit Counseling Services, Ft. Lauderdale, FL 2003-2005
Customer Services Representative
• Provided Customer Service via phone as well as in person
• Credit Counseling, assisted clients and provided exceptional credit services
Lawton Chile Middle School, Miami, FL 2002-2003
Office Clerk
• Student Services, Receptionist, Clerical Responsibilities, Filling, School Computer Program
EDUCATION
Hialeah High School
• Graduated in 1991 - High School Diploma
Computer Skills/Proficiency
• MS Excel, MS Word, MS Outlook, S2K Enterprise for Food by VAI

2. Professional Trainings/Certifications
• “How to Handle Difficult Customers”, One day Seminar 2006
• MGM MIRAGE/Mandalay Resort Group; “Employee of the Month Nomine-August 2006”
• Diversity Champion 2007
Language: Proficient in English & Spanish