2. What is a
Director of 1st Impressions?
• The person who has initial contact
with students, parents, callers, or
visitors via phone, email, or one-one
contact
• Has power to delight or disappoint
• Has power to make or break the
image and relationships in & outside
of organization
• Key to a smooth running office
3. Director of 1st
Impressions
Job Qualifications
• Articulate and Effective Communicator
• Well organized and great time manager
• Excellent customer service skills
• Multi-Task in a Fast Paced Organization
• Personable and Approachable
• Flexible
• Anticipatory
• Professional
• Courteous
• Detail Oriented
• Strong Work Ethic
4. What Else Does AWhat Else Does A
Director ofDirector of
11stst
Impressions Do??Impressions Do??
5. Concierge Services
• Welcome’s all Visitors cheerfully and
courteously,
• Announce the arrival of all Visitors,
• Schedules meetings,
• Setup conference rooms,
• Orchestrate and expedite processes,
• Aid those who need assistance with office
equipment,
• Works collaboratively with peers and
others
6. Administrative Services
• Typing/Filing/Make copies
• Answers and routes phone calls –
promptly/professionally using phone
etiquette
• Take clear and concise messages
• Order/Purchase supplies
• Responds to all emails within 24 hours
• Sorts and distributes mail
• Keep Front Office neat and orderly
7. Miscellaneous
• Willingness to Pitch In
• Positive Attitude
• Does not stop at the First Answer
• Buys-in to the culture of PWA
• Takes pride in every task
• Minimizes chaos and seeks the best
resolve
