1. Victoria D. Proctor
4002 Treelodge Pkwy, Sandy Springs, GA 30350
vproctor17@gmail.com
678-525-4991
Career Objective
To utilize my education and work experience in a position that will allow me to exercise my financial
product and services knowledge, customer service, and analytical skills.
Accomplishments:
• Selected by management to participate on the Address Verification Improvement Team to
improve the verification process to reduce returned mail
Completed Presentation Advantage course - A dynamic 16-hour course helps make presentations more
effective, compelling, and persuasive and bring ideas to life.
Qualifications and Skills
• Proven strong leadership skills and work well under stress with multiple deadlines
• Ongoing demonstration of excellent oral and written skills, as well as being successful in
planning, organizing, and time management
• Highly skilled in cashing checks, accepting deposits, loan payments, and processing withdrawals
• Facilitate monthly team training refreshers
• Cross-train with the loan department by reviewing loan applications
• Provide peer to peer coaching/feedback and developmental assistance to increase quality results
• Proficient in Microsoft Excel, Word, Outlook, Access and Powerpoint
• Have thorough knowledge of Symitar
Employment History
Associated Credit Union, Norcross, GA
Bank Service Representative/Back Up Head Teller – September 2008 – Present
• Manage branch financial forecasting to obtain accurate cash shipments
• Review Equifax reports to determine membership eligibility
• Perform monthly branch audit to maintain branch accuracy
• Participate on the development team to improve current workflow
• Update and remove branch material using a records preservation schedule
• Assist customers with identifying and avoiding potential fraud
• Train new and existing employees on policies and procedures
• Communicate with other branches and departments while assisting members with daily banking and
financial needs
• Create and distribute team memos and statistics using Microsoft Word, Excel, Power Point, and
Outlook
• Develop customer relationships to identify their needs and suggest new products
SunTrust, Atlanta, GA
Financial Service Representative 2 / Teller Lead - March 2007 – September 2008
• Opened and closed business and personal checking, savings, money market CD, and IRA products
• Managed vault for the branch and a cash drawer of at least $50,000
• Maintained cash shipments in and cash shipments out of the branch
• Processed payments, deposits, withdrawals, cashier cheques, and money orders
• Thoroughly reviewed transactions for inaccurate information or inconsistency
• Assisted customer with detailed account information while providing excellent customer service
• Trained tellers on new policies and procedures
• Processed loan application and closing process
• Provided excellent customer service by answering or referring financial questions to appropriate sales
representative for bank products

2. • Offered reasonable solutions to assist the customer’s need
Proctor
Page 2
Bank of America, Macon, GA
Teller/Back Up Teller Coordinator – December 2005 – March 2007
• Supported small business and commercial banking accounts in a high intensity banking center
• Balanced and maintained vault in the absence of the Teller Coordinator
• Managed a cash drawer of at least $24,000
• Processed daily deposits, withdrawals and payments for banking customers
• Provided superior customer service to cross sale other bank products
• Ensured all banking policies and procedures are being followed
• Assisted with opening and closing banking procedures
Capital One Financial, Chester, VA
Financial Solutions Advisor – November 2003 – June 2005
• Discussed credit card account status and credit concerns with customers via phone
• Negotiated and set payment options for delinquent accounts
• Processed electronic payments
• Resolved discrepancies on customers billing statements
• Maintained and updated financial records
• Provided administrative support to immediate supervisor
• Created and distributed team memos and statistics using Microsoft Word, Excel, Power Point, and
Outlook
Education
MBA concentration Accounting – University of Phoenix, Phoenix, AZ
B.S. Accounting– Virginia State University, Petersburg, VA