1. GAVIN WALKERGAVIN WALKER
3808 Zuni St. ▪ Denver, CO 80211 ▪ (318)372-5633
Gavin55ua@hotmail.com
LinkedIn Page
PROFESSIONAL SUMMARY
 Works well in challenging, fast-paced, high-stress and deadline-oriented environments,
individually or as part of a team.
 Experienced in customer and employee relationships as well as technical support.
 Knowledgeable in interpreting and analyzing data, documents, and creating detailed presentations.
Key Strengths and Competencies
▪ Multi-tasking skills ▪ Self Motivation ▪ Time Management
▪ Problem-Solving Expertise ▪ Flexibility/Adaptability ▪ Teamwork/Collaboration
▪ Leadership Skills ▪ Detail Driven ▪ Communication Skills
PROFESSIONAL EXPERIENCE
VANTAGE HEALTH PLAN, Monroe, LA
Centricity/Tech Support Specialist May 2015-Current
▪ Troubleshoot all customer/hardware issues for local healthcare clinics through calls, ticketing
and remote assistance.
▪ Skilled in guiding internal customers through difficult troubleshooting steps in a way that makes
it easy for the internal customer to understand.
▪ Visit healthcare clinics to assess hardware and address any concerns.
▪ Assist management in various projects.
▪ Responsible for the set-up of hardware support for new clinics.
▪ Excellent working relationship with peers and those I support to better understand their
technology needs.
▪ Proficient in all Microsoft applications.
CENTURYLINK, Monroe, LA
Customer Service Representative (Offline Support) October 2010-May 2015
▪ Managed workflow queue.
▪ Queues-Handling customer orders; completed and corrected orders to go out and be serviced.
▪ Performed Quality Checks before directories were sent to the press.
▪ Resolved customer complaints and issues through email.
▪ Skilled in company programs/systems.
▪ Worked with and without team to reach common goals.
BEST BUY, Monroe, LA
Customer Service March 2010-October 2010
▪ Worked in a fast paced environment to provide assistance to customers while driving sales.
▪ Troubleshot customer issues and answered questions to assist sales reps/customers.
▪ Worked as cashier, customer service rep & sales associate.

2. Gavin Walker Page 2 of 2
EDUCATION
Linville High School, Graduated top of class with honors May 2005
ACHIEVEMENTS
Graduated Linville High School with Honors
REFERENCES
▪ Miss Nicole Shows, Sr. Process Analyst, CenturyLink, 100 CenturyLink Dr, Monroe, LA 71203
(318)355-5571.
▪ Mr. Jay Snell, Assistant Vice President, Marion State Bank, 718 Sterlington Hwy Farmerville,
LA 71241 (318)680-4839.
▪ Mrs. Cindy Johns, CenturyLink Manager Network SAP Application Planning & Support, 511
McCain Drive Monroe, LA 71203 (318)331-4077