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Vanessa Gracia
Website :https://superresu.me/null
3955 E. Charlestin Blvd , Las Vegas, Nevada, United States, 89104 • Contact :702-490-2594 • Email
:vanessa.gracia89@yahoo.com
Objective :Pursuing a career as a Customer Service Representative benefiting from over 7 years of related experience
Professional Summary
Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
Maintained contact and followed up on problems that required special handling
Researched and responded to customer inquiries and explained transactions to their satisfaction
Recognized by customers who appreciated my extra efforts and the assistance in the selection of products
Provided marketing support by making outbound sales calls for special promotions
Problem solved and paid attention to detail in every aspect accomplished in a fast paced environment
Experience Details
Downline Marketing ( 7/2013 - 2/2015 )
Customer Service Supervisor
Supervised 15 employees. Reached weekly sales goals and exceeding quotas. Processed credit card transactions and
invoiced receipts. Kept organized while tracking sales and disputing chargebacks. Resolved customer complaints
regarding sales and service. Planned and directed staffing, training and performance evaluations. Supported
executives and handled extra task as needed.Served as a central point of contact for the company employees.
Sanibel Sunglass Company ( 11/2012 - 9/2013 )
Key Holder/ Sales Associate
Provided excellent customer service while assisting in all areas of inventory and display merchandise. Informed
customers of the latest products on the market. Operated the main register and performed credit card and cash
transactions. Met sales goals every week as a team leader. Kept the store in a clean and organized atmosphere.
Conducted full inventory on a weekly basis including discrepancies if needed.
Mortgage & Buying Solutions ( 9/2007 - 3/2011 )
Receptionist
Welcomed and greeted clients and new employees. Answered multiple phone lines and transferred calls to
appropriate department. Faxed, filed signed documents and excellent knowledge of operating office equipment.
Proficient with Microsoft office systems; including Word, Excel, Outlook, QuickBooks, email and internet. Assisted
Office Manager in payroll process. Tracked and confirmed packages through USPS.
Education Details
College of Southern Nevada ( 8/2015 - Present )
Associate of Business