1. SKILLS PROFILE
- Strongly oriented in business, accounts, operations and other financial aspects.
- Many years of experience workingin high stress fast paced environment.
- Quick and efficient data entry skilledwhile being able to multi-task including Microsoft Office.
- Great team player and highly adaptable to changes while learning new assets.
- Bilingual; proficient in Creole and English.
EDUCATION
Bachelor in Business Management 2010-2015
University of Phoenix Jacksonville, FL
EMPLOYMENT HISTORY
Payroll Specialist (Contract), CSX Corporation Jacksonville, FL November2015-April 2016
-Receiving inbound calls to resolve employees disputing their pay.
-Navigating several informational databases to assist union employees on resolvingquestions regarding their job assignments.
-Multi-taskingto attempt to resolve multiple employee issues on first resolution on PeopleSoft mainframe.
Collector Account Representative I, Wells Fargo Bank April 2015- November 2015
Jacksonville, FL
- Evaluates customers' financial situations and negotiates terms of repayment to bring account current.
- Receiving inbound and makingoutbound calls on delinquent accounts.
- Mastered the art of negotiation.
Account Services Representative II, ADT Corporation January 2014- April 2015
Jacksonville, FL
- Answeringgeneral billing questions, resolve-billingissues, assist and direct to appropriate department.
- Meet pre-determined departmental standards for productivity and quality measures.
- Process payments, update account information, and determine if all service issue have been addressed.
Professional Teller/Sales and Service Specialist, Bank of America Corporation October2008- December 2013
Jacksonville, FL
- Establishing, retaining and deepening relationships withcustomers and potential customers to achieve team sales goals
and provide quality customer service.
- Resolving complex service issues or referringto appropriate associate to guarantee customer satisfaction and retention.
- Providing proactive sales activities of basicproducts while creating opportunities for our partners such as small business,
investments, and loandepartments.
- Identify customer needs and create opportunities. Deepen customer relationships by cross-selling additional bank
products and solutions.
- Accurately handling large amounts of cash while processing various bank transactions.
- Consistently seek to create anexcellent customer experience by being professional, courteous and efficient.
MA CKENZ I E ELA N
8343 Hogan Rd. Jacksonville, FL 32216 (904)343-7532 elanml22@gmail.com