1. Chedney Merriman
References are availableuponrequest.
| Cell:(757)576-8710 |
|Email:chedney.merriman@yahoo.com |
Skills and Abilities
 Works well as a team > Able to work under pressure
 Self- Motivated > Great work ethic
 Professional at all times > Able to work with diverse
workforce
 Effective interpersonal skills promoting good customer service
 Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and
coaches employees to meet high performance standards
Work Experience
Fifth Third Bank Atlanta, Georgia – Head ofOperations 2015-Present
 Develop rapport with the customer base, greet them by name, be responsive and timely with
correspondence and problem resolutions and display a caring attitude. Initiating conversations
with customers to uncover their needs and referring them to the appropriate business partners to
meet personal and financial center referraland sales goals
 Perform financial center opening and closing duties, provide cash withdrawal, check signing, and
transaction approvals and manage night deposits. Oversee the teller line, balance ATMs and
vaults and process credit card applications.
 Personally maintaining a balancing record, finding and correcting errors. Training and developing
new and current Customer Service Representatives and identifying other Customer Service
Representatives who are capable of training new staff members
 Monitoring operations behind the Customer Service Representative line, delegating work.
Maintaining up-to-date knowledge of financial center policies, procedures, products and services
Fifth Third Bank Atlanta, Georgia – Personal Banker I 2013-2015
 Serve as primary contact for new account openings and cross sale of other products and services
to clients and prospects
 Support team sales process by acting upon or referring identified client needs to other lines of
business, including but not limited to, retail loan, mortgage, investments, private banking,
insurance, small business, merchant services, and other areas
 Abide by all changes in policies and procedures to ensure compliance with current guidelines and
regulations issued by federalgovernment and corporation
 Proactively and reactively contact clients and prospects daily by phone or in person to identify
additional client financial needs and strengthen client relationships

2. Chedney Merriman
References are availableuponrequest.
Aflac Insurance Kennesaw, Georgia – Insurance Agent 2012-2013
 Approaches potential clients by utilizing mailings and phone solicitation; making presentations to
groups at company-sponsored gatherings; speaking publicly to community groups on the subject
of financial well-being.
 Determines clients' particular needs and financial situations by scheduling fact-finding
appointments; determining extent of present coverage and investments; ascertaining long-term
goals.
 Develops a coordinated protection plan by calculating and quoting rates for immediate coverage
action and long-term strategy implementation.
 Develops base for long-term sources of clients by using referrals, occupational, and special-
interest groups to compile lists of prospects.
Merriman’s Payroll & Tax Service Portsmouth, Virginia 2008-2012
 Prepare State, Federal,Sales, Withholding, Employment Taxes as well as payroll for local small
business owners
 Liaison between Business Owners and State Agencies for resolve any tax related issues
 Processed employee payroll and administrated Human resource matters (such as Paid time off,
holiday, and sick time also assisted with benefit questions as needed
 Provide personal one on one service with each business and members of their sites with weekly
visits to access any additional needs that may have arisen
Bank ofAmerica Norfolk, Virginia - Customer Service and Sales Specialist, Collector I, Personal
Banker 2009-2011
 Generates business and deepening relationships by selling products and services to potential and
existing customers.
 Achieves aggressive sales goals and providing high quality customer service and collections via
inbound and outbound calls, servicing customer and other loss mitigation or recovery activities.
 Contacts delinquent, charged-off, or high-risk customers in order to secure payment and
determine reason for delinquency on active loan/credit card account as well as works with
delinquent customers to establish full balance repayment plans or settlements; educates customers
on account terms and alternate payment programs and methods.
 Provides customer solutions by providing seamless delivery of service, sales and/or fulfillment
requests by answering calls, text messages or emails in a contact center environment knowledge
of multiple products and ability to deepen or retain relationships through service and sales
Education/Certifications
Strayer University Business Management 2003-2007
Western Governor’s University Professional Human Resource Management 2014-Present
OTHER JOBS
2007-2008 PROFESSIONAL PROFORMANCE DEVELOPMENT GROUP HR Specialist)
2003-2007 VIRGINIA DEPARTMENT OF TAXATION- Norfolk, Virginia Financial Specialist (Call
Center)
2002-2003 SENTARA HEALTHCARE- Norfolk, Virginia; HR Associate (Call Center)
2001-2003 LIBERTY TAX SERVICE- Norfolk, Virginia; Assistant Manager

3. Chedney Merriman
References are availableuponrequest.