1. Jaclyn Golden
874 Sycamore Dr. Lansdale, PA 19446
jaclyngolden80@yahoo.com
(215)694-6162
Summary
Hardworking, dedicated and sincere professional. Adaptable, dependable and attentive to detail while developing
strong working relationships and meeting all deadlines. Self-starter with strong analytical and problem solving
skills. Extensive experience in internal and external customer service.
 Active Listening
 Personnel and Human Resources
 Strong Phone Skills
 Microsoft Office Suite
 Proprietary Pharmacy Software
Professional Experience
PHILIDOR RX SERVICES, LLC, Hatboro, PA APR2015 - PRESENT
Patient Care Specialist,
 Provided an exceptional level of customer service while performing prescription intakes, as a call center
customer service representative
 Established and maintained professional rapport with patients, which matched the high level of service
provided by the pharmacy
 Demonstrated compassion and professionalism, while obtaining patient demographics and personal health
information
 Answered inbound and placed outbound calls to patients, regarding their prescriptions
 Serviced existing accounts, obtained orders, and determined charges for requested products
 Collected customer demographics and accurately entered the information in to multiple computer-based
applications
 Maintained correct and comprehensive documentation of all queries, in order to continuously improve the
customer service experience
 Managed difficult and/or emotional customer situations in a prompt manner
 Solicited customer feedback in order to improve the overall experience
BONEFISH GRILL, NORTH WALES,PA OCT 2013 - PRESENT
Server/Headwait
 Counted money and made bank deposits on a nightly basis
 Reviewed work procedures and operational problems to determine ways to improve service, performance,
and safety
 Monitored employee and patron activities
SELF – EMPLOYED, LANSDALE,PA JAN 2010 - PRESENT
Freelance Photographer
 Established, grew and maintained a business serving 75 plus clients
 Captured pictures of individuals, families, and small groups in the studio or on location
 Adjusted apertures,shutter speeds, and camera focus based on a combination of factors such as lighting,
field depth, subject motion, film type, and film speed
 Used traditional and digital cameras along with a variety of equipment
 Developed and printed exposed film using chemicals, touchup tools, and developing and printing
equipment, or sent film to photofinishing laboratories for processing

2. Jaclyn Golden Page 2
jaclyngolden80@yahoo.com (215) 694-6162
OLIVE GARDEN, NORTH WALES,PA AUG2009 – AUG 2014
Server
 Checked with customers to ensure that they were enjoying their meals and took action to correct any
problems
 Placed orders from patrons for food or beverages
 Processed customer bills and payments
HOULIHANS, NORTH WALES,PA JUN 2003 – JUN 2009
Server
 Checked with customers to ensure that they were enjoying their meals and took action to correct any
problems
 Prepared tables for meals, including setting up items such as linens, silverware, and glassware
BERGER HENRY ENT, LANSDALE, PA JUN 1999 – SEPT 2003
Medical Receptionist
 Provided information about establishment, such as location of departments or offices, employees within
the organization, or services provided
 Filed and maintained medical records
 Scheduled appointments and maintained and updated appointment calendars all practice doctors
 Scheduled surgeries for patients
Education
TEMPLE UNIVERSITY,Philadelphia, PA
Bachelor ofArts: Criminal Justice
MONTGOMERY COUNTY COMMUNITYCOLLEGE,Blue Bell, PA
Associate ofArts: Liberal Arts
ART INSTITUTE OF PHILADELPHIA,Philadelphia, PA
Associate ofArts: Photography