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MICHELLE DERRY
2180 Veterans Hwy, Apt. 902, Levittown, PA 19056
215-943-1353 / michellederry2007@yahoo.com
ATTRIBUTES
Motivated self-starter with a strong experience in the Administrative field. Proven capability to work in difficult
situations while maintaining a high level of service. Ability to work independently, in cooperation with others,and
as a team lead. Excellent verbal and written communication skills. Success in adapting to new tasks in quick fashion.
SUMMARYOF QUALIFICATIONS
• Accounts Payables/Receivables
• Claims Administration/Claims Examiner input and analysis
• Disability Advocacy and Legal Support
• Housing Case Management
• Statistical Compilation and Data Entry
SKILLS
Proficient in many software systems including Microsoft programs, Microsoft Dynamics, WordPerfect, JD Edwards,
AS 400, EDI transmissions, Great Plains, SAP, General Ledger, CTSP, and familiar with SQL and Crystal Reporting
PROFESSIONAL EXPERIENCE
Metasource,Bristol, Pennsylvania 2015-Present
Client Services Assistant Account Manager
 Ensure all processes and procedures meet quality standards and client expectations are achieved
 Appropriately escalate key issues and information to the CSM and/or the Director
 Help manage contracts,change orders, and contract renewals for both new and existing clients and projects
 Collect data for client invoices and monitor account invoices over 60 days outstanding for payment activity
 Provide administrative assistance to all CSG team members as needed
 Ensure that daily production volume flows through their processes correctly and report that to the CSM
 Maintain and expand project knowledge base and identify potential issues and/oropportunities
 Help ensure all processes and procedures are completely documented according to CSG guidelines
Binder and Binder, Philadelphia, PA 2014-2015
Caseworker
 Assisted the advocates in the development of medical files for Social Security Disability purposes
 Carried out the directives of the advocate; maintaining communication with the claimant, obtaining
information from the claimant’s treating sources to secure medical evidence, and frequent contact with the
Office of Hearings and Appeals to verify processing methods
 Kept a detailed log of efforts to develop the file and informing the advocate of any and all information
regarding the claim
 Scheduled and confirmed IMA appointments.Hearing date reminders.
 Logged incoming mail and maintained the physicalfile
Bucks County Emergency Homeless Shelter, Levittown, PA 2013-2014
Resident Life Associate
 Responsible for effectively managing all aspects for a facility with approximately 75 residents
 Enforced shelter regulations and manage violations appropriately according to policy and guidelines
 Conducted an accurate census at the beginning of shift by reviewing admissions/discharges,status ofcot
share, and briefing from shift change team
 Residential intake. Respond to door, telephone, and client inquiries. Wrote reports to case managers
regarding residents. Supervised and managed resident chores.Light housekeeping.Monitored residents as
they self-administered medications and performed drug/alcoholtests

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MICHELLE DERRY
2180 Veterans Hwy, Apt. 902, Levittown, PA 19056
215-943-1353 / michellederry2007@yahoo.com
Bucks County Intermediate Unit #22, Doylestown, PA 2013
Instructional Assistant
 Responsible to the classroomteacher(s) where student(s)are assigned,to support and facilitate students
with disabilities in learning and socialization, at the direction of the classroomteacher
National Center for Competency Testing, Overland Park, KS 2012-2015
Test Proctor
 Registered and verified student eligibility requirements
 Administered paper or Internet tests to students in the medical specialties fields
 Superintend student testing forexams, while upholding the same high standard for exam integrity the
original professorwould maintain
 Observed students forsigns of unethical testing practices
F.C.Young Company Inc. Bristol, PA 2011-2012
Administrative Secretary
 Internal and External Customer Service
 Maintained purchase orders, commitments, shipping schedules,appointment scheduling and orders
received
 Processed invoices for shipped orders, verified purchase order, packing lists, bill of lading, commercial
invoices and customs paperwork, and shipping lists
 Maintained the accounting of production of warehouse materials and employee performance
 Built 1Sync Data Synchronization library for new business and maintained existing 1Sync GDSN
applications
EDUCATION
University of Phoenix, Phoenix, AZ
Bachelor of Science in Human Services with a Human Services Management Certificate 2012-2014
Associate of Arts - Concentration in Psychology 2010-2012
Transcripts available upon request
Pennco Tech Technical School, Bristol, PA
Medical Office Assistant, NCCT Inc. 2010
Medical Administration, CPR Certified, First Aid Certified. Graduated with Honors
Recertification Courses completed to 2017
Transcript available upon request