1. JUDITH A. HAHN
1025 Wycomb Drive, Florissant, MO 63033
314-640-6169
Jhahn2162@yahoo.com
PROFESSIONAL SUMMARY
• Caring and detailed oriented professional with a background in customer service.
• Well-organized and efficient, quickly learns procedures and methods, with major
strengths in planning, problem solving, customer relations and communication.
• Works well in a high-pressure environment, consistently producing exceptional
results, and effectively interacting with individuals at all levels.
• Excellent communication skills, with an exceptional ability to relate to people of
all ages and backgrounds.
• Outstanding customer service ethic; highly imaginative with many innovative
ideas; able to recognize and meet customers’ needs.
• Strong planning, organization, teambuilding, and time management skills.
• Computer literate and have a working knowledge of Microsoft Word and Excel.
AREAS OF EXPERTISE
GENERAL DUTIES
• Maintain strong productivity in a high volume, high stress working environment.
• Exceptional ability to interact with co-workers and create an effective teamwork
environment.
• Outstanding ability to manage multiple assignments and tasks, setting priorities,
and completing work tasks in a timely manner.
• Noted for adhering to safe work practices, maintaining high quality standards and
strict compliance with company instructions.
• Background includes work in the retail and grocery industries.
CUSTOMER SERVICE/COMMUNICATION
• Skilled in developing rapport with customers, resolving issues, concerns,
complaints, and handling escalations while maintaining professional and ethical
behavior.
• Excels at meeting and exceeding customers' needs and expectations.
• Effective oral and written communication skills, exercising independent judgment,
making decisions, and maintaining confidentiality.
• Strong ability to effectively handle all customer requests.
• Excellent conflict resolution experience.
• Highly developed interpersonal communication skills.
EDUCATION
Associate's Degree – Criminology and Forensic Science
ITT Technical Institute (2014)
Carmel, Indiana
• Member of the National Technical Honor's Society
• 3.52 GPA
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2. JUDITH A. HAHN
EXPERIENCE
Call Center/Customer Service Representative
10880 Lin Page Place
St. Louis, Mo. 63132
314-301-3300
Keefe Commissary Group (10-2016—12/2016)
Responsibilities includes answering telephone calls from family and friends of
incarcerated individuals so they can place orders for “care packages” and also to deposit
money into inmate’s facility accounts; making sure Customer Service was exceptional
and up to standards of company. 90% or better rating.
Service Desk Associate
11978 St. Charles Rock Road
Bridgeton, Mo. 63044
314-739-8800
Kmart Store #4743 (9/2015-8/2016) Store Closed on August 7, 2016
Responsibilities includes refunding money for merchandise, making Money
Orders, Sending money through Western Union, selling Missouri Lottery tickets, making
sure cashiers received breaks and lunches—when applicable, cashing customer’s
paycheck.
Maintained strong customer service standards
Sales Associate
17353 Edison Ave.
Chesterfield, Mo. 63005
636-536-2060
Tuesday Morning, LLC. (10/2014-2/2015)
Responsibilities included cashiering, cleaning, stocking shelves, unloading truck
and putting away stock that was misplaced
Maintained strong customer service standards
Department Clerk in the Film Library
12303 De Paul Dr.
Bridgeton, Mo. 63044
314-344-6000 Ext. 6350
DePaul Health Center (02/2001 – 09/2007)
• Responsibilities included filing all x-rays, CAT scans, MRIs, and other radiological
films taken in the emergency room.
• Maintained accurate recordkeeping.
Garden Center Cashier
2635 N. Highway 67
Florissant, Mo. 63033
314-831-0220
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3. HandyMan True Value (03/2000 – 01/2001)
• Responsibilities included cashiering, cleaning, and stocking shelves.
• Maintained strong customer service standards.
Overnight Cashier/Part-Time Pharmacy Clerk
#74 Grandview Plaza
Florissant, Mo. 63033
314-838-4540
Schnucks (09/1994 – 05/1997)
• Responsible for cashiering, cleaning, and maintaining the front of the store.
• Maintained high accountability for the assigned cash drawer.
Overnight Preload
13818 Rider Trail North
Earth City, Mo. 63045
1-800-742-5877
United Parcel Service (05/1995 – 03/1997)
• Responsible for loading delivery trucks for their routes by specific order.
Customer Service Desk
2855 Dunn Rd.
Florissant, Mo. 63033
Venture (10/1993 – 07/1994)
• Responsible for handling returns and addressing all customer concerns.
• Effectively worked as part of the team, providing assistance as needed while
maintaining a strong customer focus.
REFERENCES
Professional References
Lisa Hooper
DePaul Health Center
Former Radiology Supervisor
314-344-6350
lisa_hooper@ssmhc.com
Neva Taylor
Tuesday Morning, LLC.
Former Store Manager
636-536-2060
Unknown email address
Barbara Alexander
Kmart #4743
Former Floor Supervisor
314-423-7640
Unknown email address
Personal References
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4. Linda Dyer
St. Sophia’s Nursing Home
314-422-8274
Lindadyer66@yahoo.com
Friend for over 40 years
Nellie Quirk
Retired Sears Employee and Neighbor
314-837-1695
Neighbor and friend for 54 years
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