1. Erica Diaz
229 Pine St. Glenolden PA 19036▪Cell (347)359-5726▪diaz.erica21@yahoo.com
Summary of Qualifications:
Outstanding interpersonal, customer service, leadership, and organizational skills. Reputation for
dependability, honesty, dedication and enthusiasm. Successful in multitasking while remaining
professional and courteous in a fast-paced environment. Provide premium service to both
internal and external customers while representing the company in a professional manner while
aiming at increasing customer satisfaction.
Independent Contractor(Driver), Speedof Sound 09/2015– 10/2016
 Transported transmission parts throughout several states.
 Maintained safety performance and maintenance checks on vehicle.
 Provided immediate responses and on-site visits to accommodate clients, such as picking
up wrong parts.
 Collected payments on current and overdue invoices.
Independent Contractor(Lead Driver), All Out Logistics 09/2013– 09/2015
 Supervised and trained new employees on following routes and adhering to safety
standards.
 Ran an average of 20 routes per day to banks and fast food restaurants, provided
exceptional service to clients and maintained 100% in account retention.
 Rearranged routes so that it maximized deliveries in the most efficient time, saving over
32 monthly hours compared to previous routes.
Head Cashier/CustomerService, PioneerSupermarket 09/2008-09/2013
 Trained new employees on POS system, as well as other duties to performed throughout
shift such as customer service, time management, product facing and knowledge.
 Oversaw all register transactions, processing of customers purchases, refunds and
overrides.
 Performed general record keeping and accounting duties, such as reconciled store
deposits and prepared deposits for carry-out.
MedicalReceptionist, Dr. Douglas Greenfield, MD 09/2007-01/2008
 Assisted visitors, directed to appropriate personnel, and answered incoming an average of
50 daily calls and e-mails.
 Recorded and updated patients’ information into clinics database, as well as managed
appointment schedule and follow-up.
 Liaise with insurance providers on behalf of clients.

2. Home Health Aide, Village Care Plus, INC 01/2004-04/2004
 Provided high quality companionship to clients and ensure the medicines were
administered as prescribed.
 Assisted clients in activities of daily living such as personal grooming, feeding, bathing
and toileting.
 Coordinated with client’s family and physician regarding progress and communicated
any changes in health immediately.
Certified Nurse Assistance,Summer Hill Nursing Home 09/2003-01/2004
 Helped residents with daily hygiene, including showering, oral and peri care,
incontinence care, minimizing rashes, sores, and soiling.
 Transferred individuals from bed to chair, bed to commode, chair to commode, using
Gait Belts, Hoyer Lifts and Easy Stands as needed, ensuring patients safety and comfort.
 Observed physical and emotional changes, reported resident conditions to head nurse.
 Provided social and emotional support to improve resident morale.
 Maintained and cleaned resident rooms and medical equipment’s.
Skills:
 Familiar with Windows and Microsoft Office environments.
 Experienced on POS systems.
 Excellent communication skills with a focus on customer service.
 Bilingual (English/Spanish).
Qualifications & Education:
General Educational Diploma (2007).
Certified Home Health Aid (2004).