1. Jen Jeanty
2045 Highway 41 South | Apt. F4 | Greenbrier, TN 37073
jendelva@gmail.com
Mobile: 615-830-4649
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Objective
Committedto professionalism;highly organized, working under strict deadlinesschedules andpolicies
with attentionto detail; have excellent verbal communicationandleadership skills. A strongdetail-
mindedCustomerService specialist with 10+ yearsof professionalworkingexperience in the Customer
Service field. Proficient in CustomerService andproblem resolutiontechniquesthrough10+years of HR
andpayroll work experience.
Qualifications
 Highly dependable, punctual, andefficient
 Patientand tactful in client relations
 Ability to work well under pressure& attentive to deadlines
 Determined to doquality work
 Excellent communicationskills, bothwritten andverbal
 Ability to work flexible hours
TechnicalSkills
ADP Easy Pay, Hewlett PackardLaserJet 5, MicrosoftWindows95, Microsoft Windows98, WordPro97,
Cycare System3000, MedicompSystem, MSoffice 2000, Outlook 2000, TouchworksAllscripts, Vision
Optimum7.00.200, Encoderpro-client, OrdersManagement, Labview, Wed MD, CompaqDeskpro
en.Windows7, Quick view, Samson, Streamline, T community, MicrosoftOffice Excel 2007, Microsoft
Office Word 2007, Qs1 WindowsClient, Keane Net Solutions.
Education
Kean University Newark, NewJersey BusinessManagementCourses- 1996
ProfessionalExperience
Zycron, Inc. Nashville, Tennessee
Timesheet Administrator April 2013- Present
 Accurately processed weekly, Semi-monthly payrollusingADP Pay expert.
 Reconcile andapprovetimesheets.
 Calculate hoursfor over400 employees.
 Ability to process monthly invoicesfor Clients.
 Set up monthly spreadsheetsforthe corporate employee’suse.
 Able totroubleshoottime keepingissues.
 Respondtolarge amountof emails and phonecalls in a timely fashion.
 Maintain employee files, set up new hires, and deductionchangesin ADP.

2.  RunReports for managementas needed.
 Workeddirectly with managementtodiscussany errors or discrepancies as well as provided
special reports.
 Completeduploadsof payroll informationsuch as bonus, commission, intothepayroll system.
 Verified data entry of new hires, terminationsandvariousstatuschanges.
 UpdatedandmaintainedW-4 informationas requested by the employees.
 Updatedandmaintaineddirect depositinformationas requestedby the employees.
 Performed Payrollauditingpre andpostprocessingto ensure accuracy, compliance, overall
balancing andreconciliation.
Bordeaux Long Term Care Nashville, Tennessee
Pharmacy Billing Specialist March 2011- September2011
 Primarily responsiblefor Long Term Care PharmaceuticalBilling for Bordeauxand KnowlesHome
Assisted Living& AdultDay (Medicare D, Hospice, TennCare, PrivatePay).
 Tracking resident insurancecoverage as it relates to Pharmaceuticalcoverage, collection of
accountsreceivable, andperforming the necessary tasksto ensure properfunctioningof the
Accountsand Records ManagementDepartment.
 Creating invoice for Knowles to collect unpaidclaims.
 Runall monthly Financial Reportswhich includes Accruals for bothfacilities, Invoice, Extra Doses,
Reject/Denied claims, Floor Stock, andEmployees.
 ProcessPrior Authorizationsfor medicationnot covered underregular Medicare D plans.
 Inputnew patient profile and insuranceinformation.
 Daily Censusupdatesfor new patientsand patientsbeing dischargedfrom facility.
 Contactinsurance company daily to approvescript limits onpatient medication.
 Enter new medicationand new NDC numberswhenit hasbeen discontinuedor recalled/expired.
 Enter correct diagnosis codesto ensure claims for patientmedication is processedcorrectly.
 Volunteer on Tuesdaystogrill andserve for an hourin the “Eden” programwhich allows patients
to get special meals of their choice ran by the facility volunteers.
 Packingmedication tobe distributedtopatient daily.
 Medicationinventory.
T-Mobile Call Center Nashville, Tennessee
CustomerService Representative July 2006 –January 2011
 Striveddaily for one-call resolutionof customerissues by appropriately fitting them to rate plans
andfeatures thatfit their daily communicationneeds.
 Multi-task severaldifferent internal systemstoachieve resolutionadheringto the company’s
productivity andquality standards.
 Providedtechnical supportfor basic phones, datadevice, andT-Mobile @homelandline.
 Successfully servicing anaverage of 100 customerscontactingthe Call Center.
 Financial advisorfor paymentarrangementsandoptionsfor device purchase.
 Collected and postedpaymentsfor monthly statements.
 BUDDYmentoringfor new employeesand helping themget adjusted
 Maintainedupdatesandsent outdaily internal informationon new and changingpolicies,
internal breakingnews, promotions, andnew features to team members.

3. Summit Medical Group Summit New Jersey
PatientService Representative/ Office Manager October 1997 - October2005
 Knowledgeof medical terminology as applied to diseases, operation, andtherapies.
 Processedall requestsfor medical informationin accordance with establishedprocedures,
policies, and Federal andState regulations;determined validity of authorizations.
 Processedinvoice paymentsandorders.
 Providedfirst and secondlevel phonesupporttopatientsescalating appropriate respondsto
inquiries.
 Makingsure office is fully staffed for the day and/orfloating to different locations tocover
employeesthat are absent.
 Responsiblefor incoming requestsof transcribed medical documentsincludingdata entry,
processinganalyzingand filing.
 Processedinvoice paymentsandorders includingmedical billing and coding.
 Complieddata for activity reports.
 Answered questionsconcerning division/sectionoperations.