2. OVERVIEW
I am currently employed as a certified nursing assistant at Consulate
Healthcare in New Port Richey, Florida. Consulate Healthcare is a skilled
nursing and rehabilitation facility.
There is currently an issue with clear and proper communication between
all staff at this facility.
3. INTRODUCTION
Consulate Healthcare of New Port Richey is a 120 bed skilled nursing
facility with long term and rehabilitation care. The facility is fully
operational twenty four hours a day seven days a week. To operate this
type of facility a large number of staff is needed. This can make it
difficult to communicate effectively between all shifts.
4. Current Situation
Communication at our
facility is leading to
understaffing
issues as well as
not clear
understanding of
policy and
procedures. The
communication
issues effect
everyone in the
facility down to the
residents
themselves
Key Success Factors
• Properly trained
employees
• Safe Environment
THE OPPORTUNITY
5. BENEFITS AND RISKS
B E N E F I T S
• Lower costs associated
with scheduling issues
due to poor
communication
• Lower employee
turnover rate.
• Reduction of safety
incidences and state
tags
R I S K S
• May receive fines,
tags or even
closing of the
facility.
6. RECOMMENDATION
Consulate may face risks if no action is taken to improve communication.
Consulate will just have to use money effectively to open up
communication in its facility.
1. Post or hand out flyers with important information.
2. Call to clarify important information to charge nurse.
3. Be approachable to discuss concerns form all employees.
4. Clearer representation of an accurate schedule.
