1. Alma R. Dawes
Santa Ana, California 92704 (714) 567-1937
SUMMARY OF QUALIFICATIONS
Dedicated, versatile and success driven professional with approximately 10+ years of experience in all phases of
corporate customer relations, human resources, and services. I will contribute a great deal to a professional
environment, which offers an opportunity for stability and mutual growth.
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PROFESSIONAL EXPERIENCE
PRIVATE CARE, in Laguna Beach, CA 10/01/14-6/26/2015
Healthcare-Patient Care
CERNA HEALTHCARE, in Irvine, CA 02/14-8/14-Present
Healthcare-Patient Care
AMADA SENIOR CARE, Laguna Woods, CA 2013-2014
Healthcare-Patient Care
• Traveled to numerous patients homes providing excellent quality care; 100% Customer service satisfaction rate.
• Transferred, assist with ambulations, assist with daily activities (ADL), nutrition, transportation and hospice care.
• Oversaw various cities in Orange County on a regular basis; demonstrating an excellent timely manner to each
patient, while filing Passing Down Report meeting the patient quotas of 100% satisfaction.
AMERICAN RED CROSS, Merced, CA 2009-2012
Administrative Assistant
• Provided information or referred individuals to public or private agencies or community services for assistance
services with 45-70% success rate, interviewed individuals and family members; advised clients regarding
food stamps, child care; located housing for displaced clinentel.
• Addressed emergencies and needs of the local community through direct public contact.
• Accounts Receivable and data entry for ledger of donations for headquarters.
• Maintained a fantastic track record in human resources while aiding and comforting others through
natural
disasters
AMERICAN RED CROSS- U.S.M.C. - BASE NAVAL HOSPITAL, Camp Pendleton, CA 2007-
2009
Medical Human Resources Generalist
• Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment
selection, training, and personnel information systems.
• Customer and Personal Service – Knowledge of principles and processes for providing quality
standards
for services and evaluation of customer with a 100% satisfaction rating.
• Administrative and Clerical Procedure and Systems-Word processing, managed files and records,

2. designed forms, and other office procedures and terminology.
• Defined employee and/or job-specific success factors; aligned organizational development with
workplace
Continuing page one
needs; refined recruitment and training goals.
• Expanded pool of quality candidates for open positions resulting in a 80-90% position filled success
rate.
• Administrative Support and Office Procedures-Processed recruitment and staffing; placed medical
personnel and students for internships with a 85% success rate.
VISITING ANGELS, San Marcos, CA 2005-2009
Healthcare-Patient Care
• Traveled to numerous patients homes providing excellent quality care; 100% Customer service satisfaction rate.
• Transferred, assist with ambulations, assist with daily activities (ADL), nutrition, transportation and hospice care.
• Oversaw various cities in Orange County on a regular basis; demonstrating an excellent timely manner to each
patient, while filing Passing Down Report meeting the patient quotas of 100% satisfaction.
MEDICAL RESOURCES STAFFING SERVICES, INC, Carlsbad, CA 2004-2005
Administrative/Clerical Assistant
• This position Involved temporary assignments in the North San Diego in local Clinics; Protected the
security of medical records to ensure that confidentiality is maintained.
• Reviewed records for completeness, accuracy, and compliance with regulation.
• Retrieved patient medical records for physicians, technicians or other medical personnel.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voicemail messaging systems, and use word processing.
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EDUCATION & CERTIFICATION
Santa Ana College School of Continuing Education, Santa Ana, CA 2013-2014
Career Technology Education Program
Merced Career Center, Merced County, CA, 2009-2012
Business Technology
Naval Education & Training, USMC Camp Pendleton, CA, 2007-2009
Customer Relation Training
Navy Pride and Professionalism
Human Resources Generalist
Customer Services
Regional Occupational Programs (R. O. P.), Vista/Oceanside, CA 2003-2006
Medical Assisting Administrative and Clinical
Hospital and Medical Billing, Medical Coding: 1 & 11