1. Shanira Javier
267D Irvine Turner Blvd. • Newark, New Jersey 07108
(973) 979-8274 • Shanirajavier2@gmail.com
Summary of Qualifications
• Work well under pressure as part of a team
• Polite, respectful, and courteous manners
• Responsible, efficient, and flexible
• Ability to work in a fast-paced, intense environment smoothly
• Ability to elicit confidence and build rapport
• Talented in problem solving and office system design
Professional Experience
Transdev, Roseland, New Jersey July, 2014 – Present
Dispatcher / Reservationist/Administration assistant
Answered and directed calls to appropriate departments, and provided customer service support, Scheduled and
maintained appointment calendar office activities Handled customer inquiries, requests Researched databases of
computers to update client’s information into database system. Maintained the office database retrieved and organized
information for individual employees and clients. Filed and recorded corporate documentation, electronic files,
inventories and reports. Responsible for providing training and orientation to new employees.
Trinitas Regional Medical Center New Jersey November, 2011 – July 2014
Environmental Service
Perform a variety of environmental service duties, in order to maintain hospital safe and sanitary conditions
Maintaining verification records that policies and procedures are followed Attend meetings and updates on company
policies, new equipment demonstrations.
AAA Right Away Bail Bonds, Hillside, New Jersey January, 2011 – June 2014
Customer Service Representative
Operate telephone switchboard to answer, screen or forward calls, Updated and providing information, taking
messages and scheduling appointments Prepare itemized statements, bills or invoices and record payments due for
bail posting Transmit information, documents to co-signers or public.
Toys R' Us, Elizabeth, New Jersey May, 2008 – November 2010
Sales Associate
Managers and staff to provide a satisfactory shopping experience for all customers Replenish, arrange and maintain
products on sales floor as needed to ensure customer satisfaction Compiled and maintained records of business
transactions Handled customer inquiries, complaints, billing questions and requests Maintain sale floor, reduce lines at
registers.
Education
University of Phoenix, Arizona, Nevada April-2014/ Current
Bachelor of Science in Business in Certificate in Human Resources
3.1 GPA
Union County Voltec, Elizabeth, New Jersey August-2008
Certificate in High School Diploma
Additional Information
• Skills: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint
• Languages: Bilingual: English / Spanish,