1. ARFA ZIA
MASTER IN HUMAN RESOURCE MANAGEMENT
Skyp:farooqi698, arfa_farooqi@yahoo.com
M block (Ext) Model town Lahore, Punjab, Pakistan
HUM AN RESOU R C ES
 Extensive background in HR affairs, including experience in employee recruitment and retention, staff
development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies
development and legal compliance.
 Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and
writing personnel manuals, management reports.
 Certified Diploma in Labor Laws to deal with employees issues with legal perspective.
HR SKILLS
 HR Department Startup
 Employment Law
 Mediation & Advocacy
 HR Policies & Procedures
 Staff Recruitment & Retention
 Employee Relations
 Alternative Dispute Resolution (ADR)
 Benefits Administration
 Orientation & On-Boarding
 Training & Development
 Performance Management
PROFESSIONAL EXPERIENCE
UP-GRADATION AND DEVELOPMENT OF QUARANTINE DEPARTMENT,
GOVT OF PAKISTAN (PROJECT)
HR & ADMIN Officer (June, 2012 to Nov, 2014)
Recruited to guiding the startup and management of a full spectrum of HR operations, systems and
programs. Worked with senior management to create HR policies and procedures; recruit employees and
develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel
records; administer benefits enrollment and administer HR budget.
Responsibilities:
• To provide administrative support to the Executive Director.
• Reporting to director on daily basis. Support management and staff in their day-to-day business
activities.
• Work with hiring managers on recruiting planning meetings.
• Lead the creation of a recruiting and interviewing plan for each open position.
• Efficiently and effectively fill open positions.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and
implementation.
• Develop a pool of qualified candidates in advance of need.
• Research and recommend new sources for active and passive candidate recruiting.
• Build networks to find qualified passive candidates.
• Post openings in newspaper advertisements, with professional organizations, and in other position
appropriate venues.
• Utilize the Internet for recruitment.
--Post positions to appropriate Internet sources.
--Improve the company website recruiting page to assist in recruiting.
--Research new ways of using the Internet for recruitment.
--Use social and professional networking sites to identify and source candidates.
• Communicate with employees on different issues
• Understand general office duties eg.fax,email,drafting of official letters
• Arrangements of external/internal meetings and events
• Ensure all office equipment in working

2. • Ensure record maintaining
• Develop, implement, and monitor training programs within an organization
• Supervise technical training for staff.
• Conduct orientation sessions
• Create brochures and training materials.
• Develop multimedia visual aids and presentations
• Create testing and evaluation processes
• Prepare and implement training budget.
• Evaluate needs of company and plan training programs accordingly.
• Conduct performance evaluations.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences,
and workshops
• Manage staff of classroom facilitators.
• Provide performance feedback.
• Conduct continuing education training.
• Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost
management.
• Plan the implementation and facilitation of activities and events, budget spending, material production
and distribution, and other resources to ensure that operations are managed within authorized budgets.
CENTRAL GROUP OF COLLEGES-LAHORE
LECTURER: (Nov 2011-June2012)
Taught:
• “Oral communication” to BBA
• “Human resource management” to MBA
• “Entrepreneurship” to MBA
• “Production and Operational management” to BBA
Responsibilities:
a. Conducting presentation
b. Using case study method
c. Conducting interviews
d. Attending seminars
e. Visit different companies for practical knowledge
HR DEPARTMENT OF WAPDA- WAPDA HOUSE LAHORE
INTERNSHIP (Sep2010 to Aug 2011)
Promote to fulfill a broad range of HR functions, including recruiting and training employees, administering
benefits, overseeing disciplinary action and managing HR records. Co-chaired annual flex-enrollment meetings,
resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee
wellness and performed exit interviews.
During internship:
• CEO and HR DIRECTOR introduce the role of HR department and main functions of WAPDA.
• Complete introduction to official work of HR, Finance and Audit departments
• OFFICIAL VISITS to :
1. WAPDA sports complex, Lahore
2. WAPDA hospital complex ,Lahore
3. Mangla Dam Project , Azad Kashmir
• Presentation competition in WAPDA AUDITORIUM
EDUCATION & CERTIFICATIONS
UNIVERSITY OF THE PUNJAB
• MASTER IN HUMAN RESOURCE MANAGEMENT (2008-2010)
LAW COLLEGE, UNIVERSITY OF THE PUNJAB

3. • DIPLOMA IN LABOUR LAWS (2010-2011)
Computer certificate
• MS Office
PROJECTS AND ACHEIVEMENTS
1. Launch of road show on SMEDA, Lahore
2. Complete business plan for a new organization
3. Role of unions in PIA
4. IHRM project on Tetra pack (multinational)
5. Conduct interview of MS of MAYO hospital
6. THESIS on organizational citizenship behavior of WAPDA employees
7. I have Passed GAT Test at 94%.
AWARDS
• Best Student of the Year 2003, Bahawalpur Board Pakistan.
• I was highly participative student of the class of my matriculation.
• I did different stage acts in BSc (Islamya university BAHAWALPUR)
• I got presentation certificate from NTDC,LAHORE
LANGUAGES
English, Urdu, Punjabi
REFERENCE
Will be established on your demand