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How people use Facebook and how to help them spread their messages Jonathan Waddingham @jon_bedford Product Manager @JustGiving
2.5% Twitter 59% Facebook 3% JustGiving.co.uk Referral traffic last month
About JustGiving... 11m+  have helped  over 8000 charities overĀ£700m raised
What weā€™ll cover How people have used Facebook to campaign & raise money How weā€™re integrating with Facebook & why itā€™s important What weā€™ve learnt and how you can help messages spread
Whoā€™s seen this?
But have you seen this? www.justgiving.com/fbcartoon
Or this? http://just.ly/FBreddit
(which led to this) www.justgiving.com/jagregory
Why did they work? The trend was already popular, needed no explanation Was easy to support The communities involved were engaged Connected with a desire for real action Easy to share
This is *not* new
The first big Facebook fundraising campaign www.facebook.com/group.php?gid=32985131033  www.guardian.co.uk/commentisfree/2008/jun/20/transport.religion  Stated with an articleā€¦ ... followed by a Facebook group
The atheist bus phenomenon www.justgiving.com/atheistbus
Quirky and different ā€“ a shared passion Easy to share Used social media to connect a group of like minded people Organisation was prepared to lose a certain amount of control Why did this work? http://just.ly/atheistbus
Rage against the x factor http://bit.ly/inthename
Encouraging fundraising after a download www.justgiving.com/ratm4xmas
Quirky and different ā€“ a shared passion Easy to share Used social media to connect a group of like minded people Became a movement Why did this work?
Why is Facebook important to us?
Ways of asking vs ways of donating on JustGiving
So what do we do to help?
http://just.ly/ConnectJG Facebook Connect and JustGiving
Facebook like on JustGiving www.justgiving.com/fbcartoon
Facebook Like buttons and JustGiving 61,567 Number of likes from 29 September to 4th December 26,981 Number of visits from links that were liked YAY 1 like = 3 visits
You get great stats from Facebook Insights www.facebook.com/insights
You get great stats from Facebook Insights
We even have a *rough* ROI If 6 likes = 1 donation 1 like ~ 1/6th of a donation Average donation is Ā£32 1 like ~ Ā£5  Ā£134,000
Traffic has increased from Facebook July  51% November  59%
The JustGiving Facebook app v1 735k users http://apps.facebook.com/justgiving
The JustGiving Facebook app v2 36k users http://apps.facebook.com/justgivingapp
The JustGiving Facebook app v3 (coming soon)
(thereā€™s a Christmas virtual gifts app too) http://apps.facebook.com/justgivinggifts
Facebook apps ā€“ what weā€™ve learnt You need to budget not only for build, but for maintenance Facebookā€™s platform changes frequently (often without warning) They must now be optimised for sharing content If you build it, they wonā€™t come
But enough about us http://www.flickr.com/photos/mada299
What you can do today (or tomorrow) http://developers.facebook.com/plugins
It is very easy
The SAS use them (no not *that* SAS)  http://www.sas.org.uk/
Not to mention Cancer Research UK http://www.cancerresearchuk.org/
ā€œSocial proofā€ (buzzword bingo) http://www.ridekicks.com/
Foursquare does this well too http://foursquare.com/
Plugins are on CNN http://edition.cnn.com/
See what your friends like http://likebutton.me/
How comfortable are your audience with sharing? http://facebookfails.com
Social plugins alone do not a social website make http://xkcd.com/355
A few small takeaways Facebook is being used for campaigning and sharing the things people care about This is not a new trend ā€“ itā€™s what people do Facebook apps are great, but they do need looking after Social plugins are an easy way of adding value and personalisation Look after your users (and their data), some wonā€™t want to share
Carry on the conversation Jonathan Waddingham jonathan@justgiving.com 	@jon_bedford 	@justgiving http://blog.justgiving.com    slideshare.net/jwaddingham

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How people use Facebook and how to help them spread their messages

  • 1. How people use Facebook and how to help them spread their messages Jonathan Waddingham @jon_bedford Product Manager @JustGiving
  • 2. 2.5% Twitter 59% Facebook 3% JustGiving.co.uk Referral traffic last month
  • 3. About JustGiving... 11m+ have helped over 8000 charities overĀ£700m raised
  • 4. What weā€™ll cover How people have used Facebook to campaign & raise money How weā€™re integrating with Facebook & why itā€™s important What weā€™ve learnt and how you can help messages spread
  • 6. But have you seen this? www.justgiving.com/fbcartoon
  • 8. (which led to this) www.justgiving.com/jagregory
  • 9. Why did they work? The trend was already popular, needed no explanation Was easy to support The communities involved were engaged Connected with a desire for real action Easy to share
  • 11. The first big Facebook fundraising campaign www.facebook.com/group.php?gid=32985131033 www.guardian.co.uk/commentisfree/2008/jun/20/transport.religion Stated with an articleā€¦ ... followed by a Facebook group
  • 12. The atheist bus phenomenon www.justgiving.com/atheistbus
  • 13. Quirky and different ā€“ a shared passion Easy to share Used social media to connect a group of like minded people Organisation was prepared to lose a certain amount of control Why did this work? http://just.ly/atheistbus
  • 14. Rage against the x factor http://bit.ly/inthename
  • 15. Encouraging fundraising after a download www.justgiving.com/ratm4xmas
  • 16. Quirky and different ā€“ a shared passion Easy to share Used social media to connect a group of like minded people Became a movement Why did this work?
  • 17. Why is Facebook important to us?
  • 18. Ways of asking vs ways of donating on JustGiving
  • 19.
  • 20. So what do we do to help?
  • 22. Facebook like on JustGiving www.justgiving.com/fbcartoon
  • 23. Facebook Like buttons and JustGiving 61,567 Number of likes from 29 September to 4th December 26,981 Number of visits from links that were liked YAY 1 like = 3 visits
  • 24. You get great stats from Facebook Insights www.facebook.com/insights
  • 25. You get great stats from Facebook Insights
  • 26. We even have a *rough* ROI If 6 likes = 1 donation 1 like ~ 1/6th of a donation Average donation is Ā£32 1 like ~ Ā£5 Ā£134,000
  • 27. Traffic has increased from Facebook July 51% November 59%
  • 28. The JustGiving Facebook app v1 735k users http://apps.facebook.com/justgiving
  • 29. The JustGiving Facebook app v2 36k users http://apps.facebook.com/justgivingapp
  • 30. The JustGiving Facebook app v3 (coming soon)
  • 31. (thereā€™s a Christmas virtual gifts app too) http://apps.facebook.com/justgivinggifts
  • 32. Facebook apps ā€“ what weā€™ve learnt You need to budget not only for build, but for maintenance Facebookā€™s platform changes frequently (often without warning) They must now be optimised for sharing content If you build it, they wonā€™t come
  • 33. But enough about us http://www.flickr.com/photos/mada299
  • 34. What you can do today (or tomorrow) http://developers.facebook.com/plugins
  • 35. It is very easy
  • 36. The SAS use them (no not *that* SAS) http://www.sas.org.uk/
  • 37. Not to mention Cancer Research UK http://www.cancerresearchuk.org/
  • 38. ā€œSocial proofā€ (buzzword bingo) http://www.ridekicks.com/
  • 39. Foursquare does this well too http://foursquare.com/
  • 40. Plugins are on CNN http://edition.cnn.com/
  • 41. See what your friends like http://likebutton.me/
  • 42. How comfortable are your audience with sharing? http://facebookfails.com
  • 43. Social plugins alone do not a social website make http://xkcd.com/355
  • 44. A few small takeaways Facebook is being used for campaigning and sharing the things people care about This is not a new trend ā€“ itā€™s what people do Facebook apps are great, but they do need looking after Social plugins are an easy way of adding value and personalisation Look after your users (and their data), some wonā€™t want to share
  • 45. Carry on the conversation Jonathan Waddingham jonathan@justgiving.com @jon_bedford @justgiving http://blog.justgiving.com slideshare.net/jwaddingham

Editor's Notes

  1. 22 Million in the UK
  2. Direct Traffic, Traffic from Facebook, Traffic from Twitter. 40%, 17%, 1%
  3. People were prompted to take survey after making a donation to an online fundraising pageDonation could have been made to any size charity in any categorySurvey carried out from 13th August 2009 to 26th May 201010,063 people took the survey
  4. Find a charity example too.Not just fundraising ā€“ campaigning, can be action, participation, engagement.
  5. 36k