Download as PDF, PPTX
![How might [company name] get closer
to existing customer?
Beyond commercial transactions, brand strength
is about relationship
Customers can be seen to be on a journey through a series of touchpoints
with [company name]. To maintain a customer relationship all of these
touch points need to be continually cultivated and designed to be
increasingly satisfying experiences – through encouter, planning,
purchase, implementation and support, and continuing interactions.](https://image.slidesharecdn.com/designthinking-131008133750-phpapp02/75/Design-thinking-49-2048.jpg)
![How might [company name] encourage
business growth for its customers?
Creating new benefits, and value, for customers
through innovation
Can [company name] understand market trends and expectations better
than its customers. Can it provide innovation that build on this
knowledge with features that generate more business growth for its
customers?](https://image.slidesharecdn.com/designthinking-131008133750-phpapp02/75/Design-thinking-50-2048.jpg)
![How might technology be applied to
improve end-users experiences?
Is [company name] and engeneering firm – or is it
an innovation firm?
Manufacturing companies tend to regard themselves as primarily
engineering experts. Although quality and safety come first, customers
are often most interested in the benefits of innovation and technology is
only valued as a way to skillfully achieve those benefits
Innovation should be about bringing together smart approaches to
business, technology and user-understanding that ennable new and
better customer and end-user experiences.](https://image.slidesharecdn.com/designthinking-131008133750-phpapp02/75/Design-thinking-51-2048.jpg)
Uploaded byJaime Sakakibara
Design thinking
Design thinking is a human-centered approach to problem solving that relies on three main principles: empathy, collaboration, and experimentation. It involves understanding user needs through discovery, developing ideas through interpretation and ideation, and making ideas a reality through prototyping and experimentation. The process is non-linear and involves divergent and convergent thinking. Key tools used in design thinking include observation, interviews, storyboarding, paper prototyping, and other methods of understanding user needs and testing potential solutions.
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Design thinking
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- 7. No longer associated simplywith objects and appearances, design is increasingly understood in a much wider sense as the human capacity to plan and produce desired outcomes. Bruce Mau
- 15. a way ofapproaching business problem in the same way designers approach design problem Roger Martin
- 16. DESIGN THINKING WORKS WITHTHREE PRINCPLES EMPATHY COLLABORATION EXPERIMENTATION Design is human centered From Consumption to participation Building to think
- 17.
- 18. Instead of startingwith technology, the team started with people and culture. It starts with what humans need, or might need. What makes life easier, more enjoyable? What makes technology useful and usable?
- 19. But that ismore than simply good ergonomics, putting the buttons in the right place. It's often about understanding culture and context before we even know where to start to have ideas.
- 24. “Most consumers aren’t reallyinterested in products. They only want to use products to solve their day-by-day problems.” Jonh Womack Lean Enterprise Institute
- 25.
- 26. active engagement ofeveryone in experiences that are meaningful, productive and profitable.
- 27.
- 28. Instead of thinkingabout what to build, building in order to think.
- 29. Prototypes speed upthe process of innovation, because it is only when we put our ideas out into the world that we really start to understand their strengths and weaknesses. And the faster we do that, the faster our ideas evolve.
- 30. EMPATHY COLLABORATION EXPERIMENTATION Designis human centered From Consumption to participation Building to think
- 31. Integrative Thinking Ambidextrous Thinking Non linear process DESIGN THINKINGRELY ON THREE PREMISES
- 32.
- 34. Design thinking beginswith integrative thinking, the ability to exploit opposing ideas and opposing constraints to create new solutions
- 35.
- 36. … making thetransition to a society based in the creative, empathic and systemic faculties: the Conceptual Age”. Daniel Pink A Whole New Mind
- 38. Analytical thinking Intuitivethinking Design thinking “to create better business leaders” Roger Martin, Dean of Rotman School of Business
- 42. divergent thinking • Random • Intuitive •Synthesizing • Subjective • Big picture
- 43. convergent thinking • Sequencial • Rational •Analytical • Objective • Detail oriented
- 44. convergent thinking • Sequencial • Rational •Analytical • Objective • Detail oriented divergent thinking • Random • Intuitive • Synthesizing • Subjective • Big picture
- 45.
- 47. Adapted from VijayKumar on “Innovation Planning” Presented at 2003 HITS Conference Design thinking connects NPD activities
- 48. the first stepis to start asking the right questions.
- 49. How might [companyname] get closer to existing customer? Beyond commercial transactions, brand strength is about relationship Customers can be seen to be on a journey through a series of touchpoints with [company name]. To maintain a customer relationship all of these touch points need to be continually cultivated and designed to be increasingly satisfying experiences – through encouter, planning, purchase, implementation and support, and continuing interactions.
- 50. How might [companyname] encourage business growth for its customers? Creating new benefits, and value, for customers through innovation Can [company name] understand market trends and expectations better than its customers. Can it provide innovation that build on this knowledge with features that generate more business growth for its customers?
- 51. How might technologybe applied to improve end-users experiences? Is [company name] and engeneering firm – or is it an innovation firm? Manufacturing companies tend to regard themselves as primarily engineering experts. Although quality and safety come first, customers are often most interested in the benefits of innovation and technology is only valued as a way to skillfully achieve those benefits Innovation should be about bringing together smart approaches to business, technology and user-understanding that ennable new and better customer and end-user experiences.
- 52.
- 53. Understand Create Deliver Understand whatmatters Make the idea real Make the idea happens 1 2 3 Understand Create Deliver
- 54. Understand Create Deliver Understand whatmatters Make the idea real Make the idea happens 1 2 3
- 55. Understand Create Deliver Understand whatmatters Make the idea real Make the idea happens Discovery Interpreta tion Ideation Experimenta tion Evolution 1 2 3
- 57. Understand Create Deliver Understand whatmatters Make the idea real Make the idea happens DIVERGE CONVERGE CREATE CHOICE MAKE CHOICE Discovery Interpreta tion Ideation Experimenta tion Evolution 1 2 3
- 58. Understand Create Deliver Understand whatmatters Make the idea real Make the idea happens Discovery Interpreta tion Ideation Experimenta tion Evolution 1 2 3
- 59. Understand Create Deliver Understandwhat matters Make the idea real Make the idea happens Discovery Interpre tation Ideation Experimen tation Evolution 1 2 3
- 60.
- 62. Discovery Observation Interviews Focus groups Semantic Panels Aday in the life Shadow Benchmark
- 63.
- 64. Interpretation Customer’s journey Insights cards Personas Touchpoints CameraJournal Secondary Research Extreme users
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