This document discusses design thinking and how it can enable innovation. It defines design thinking as resisting the urge to identify solutions and instead understanding problems absolutely so solutions present themselves. Design thinking and creativity lead to innovation when applied. As problems become more complex, sequential processes break down and a new approach is needed. Design thinking involves empathy, integrative thinking, optimism, experimentalism and collaboration. It is presented as a way for both businesses and information professionals to improve user experiences and remain relevant.