Reputation idmd
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Gain more positive reviews and respond to negative customer feedback using our affordable online reputation management tool.
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Reputation idmd
- 2. Constant change The largest taxi company, owns no fleet. The largest accommodation provider, owns no real estate. The largest media owner, creates no content. The largest retailer, has no inventory. The largest TV network, lays no cable.
- 3. Buying decisions are made online 40% 60% 25% 17% 17% 15% 75% 83% 83% 85% 2011 2012 2013 2014 2015 Before Entering a Store In-Store 12% 88% 2016 In 2016, 92% of consumers read online reviews before visiting a business. 94% of consumers would use a business with a four star rating!
- 4. Reputation
- 5. Why reviews are important Influence page rank up to 10% Increase website visits up to 25% Showcase success with positive reviews Gain the trust of prospects with real feedback Increase revenue!
- 6. We help build your postive online reputation through review solicitation... We provide you with a custom “widget” asking your customers to leave a review on your website. If the review is positive (4+ stars) it can be posted in a reviews widget on your site, AND the customer will be directed to a landing page asking that they copy and share their review on a popular public review site, such as Google, Trip Advisor and Facebook. If a review is negative, it is sent to someone on your management team who is able to address the customer complaint, offline and in private.
- 7. We help build your postive online reputation through review solicitation... We email your customer list with a “Thank You” email like the one to the left. If your customer clicks “yes” they will be directed to a positive review landing page. If the customer clicks “no” they will be directed to a page where their review will be redirected to someone on your team who can resolve their complaint offline and out of the public eye.
- 9. …proactively request reviews through our email system, which we will update monthly on your behalf, the online widget hosted on your website and your own review microsite.
- 10. Reviews are management tools Receive daily review email alerts– included in our program at no additional charge. ✔ ✘ Good reviews Accolades Goal setting Bad reviews Staff training Policy issues A beautiful new dealership with a large service department! The coffee bar and complimentary snacks were great but I think they need to work out some kinks with their service advisor staffing. I waited 30 minutes to even talk to an advisor even though I had an appointment.
- 11. Summary We will provide you with an initial email blast requesting your past customers and clients to leave a review. If it is a positive review, it will be posted publicly and shared online. If it is a negative review, it will be sent to someone at your business to follow up with the customer offline and in private. We will follow up with monthly review solicitation emails to keep up with new customer feedback and fresh reviews. We will provide you with a “widget” for your website which will request visitors to leave a review, and if positive, will be shared online. If negative, will be emailed for management to follow up in private and offline. We will send you automated emails when your business receives a new review online.
- 12. Price $249.99CDN a month (minimum three month commitment)
Editor's Notes
- And from all of that, the one thing we know for certain is that change is constant in the marketing world. From Uber to Facebook to Netflix—today’s largest and most successful companies don’t necessarily own the product or service they provide.
- A part of that is because in today’s digital world, buying decisions are made online. When was the last time you visited a new restaurant or hired a contractor for the first time without looking them up online first? Chances are, pretty slim. 92% of consumers read online reviews before visiting a business. An overwhelming 88% of all buying decisions are made before entering a store.
- Reputation Management is simply being intelligent about your online reputation and also how others view your business! 97% of consumers find local business information on the web (which speaks to the listings pillar we just went over) and 90% of those consumers make decisions based on what online reviews say. Would you make a purchase from a business with multiple negative reviews? Likely not.
- Review = reputation. Business reviews influence page rank and increase website visits. And more importantly, positive reviews showcase success and help business owners gain the trust of prospects.
- By asking for reviews! First, we can help with this through our Review Generation tool within Reputation Management. Within the Reviews tab, email review requests can be sent out to single or multiple customers at a time. These reviews can be left on specific review sites like Google or Facebook or be posted to a public My Listing page. Second, a consumer can scan a QR code that takes them to review page. And finally, a business can easily install a review widget on their websites.
- By asking for reviews! First, we can help with this through our Review Generation tool within Reputation Management. Within the Reviews tab, email review requests can be sent out to single or multiple customers at a time. These reviews can be left on specific review sites like Google or Facebook or be posted to a public My Listing page. Second, a consumer can scan a QR code that takes them to review page. And finally, a business can easily install a review widget on their websites.
- And ask the reviewee to leave that positive review on a popular review site!
- And here is the My Listing page where consumers leave reviews. Through review solicitation, businesses can proactively request reviews!
- Our tools and dashboard help you sleep better at night knowing who to manage and how. Good reviews are reasons to praise staff and set higher goals. Bad reviews highlight opportunities to train staff and set stricter policies. With regular email alerts sent to up to six members of the business, there’s no reason not to stay on top of reviews.