SlideShare a Scribd company logo
How important is online review
management
Repusurance: Global leader in online
reputation management
INDEX
• Introduction-Online Review management
• Why one should manage online reviews
• Importance of review management for your
business.
• Statistics
Online Review Management
A growing number of consumers research products and companies
online before making a purchase.
Having business pages on social media and online platforms will allow
you to reach new customers, drive traffic to your website, and increase
sales. But in order to attract customers, you need to have a system in
place for managing and responding to reviews.
With online review management services at Repusurance, our team of
reputation management experts will evaluate your online presence
and implement a review management strategy to take your business
to the next level.
Why one should manage online
reviews
No matter your industry, managing and responding to reviews should
be an integral part of your online presence. Bad reviews can taint your
reputation, so taking the time to encourage positive reviews and
respond to negative comments is important.
People can post reviews on a number of online platforms, including
Google, Facebook, Yelp, and even your own website. And reviews can
make or break your company since so many people search for online
reviews before making purchases.
Understanding how to manage and respond to both positive and
negative reviews is crucial for the success of your business.
Importance of review management for
your business.
If you’ve ever bought anything online, you’ve encountered a typical
online review. You might have found an aggregate “star” rating for a
product you wanted to buy, or a poorly-spelled review about one
user’s traumatic experience with it. Though customer reviews range in
thoroughness and comprehensibility, they do hold a powerful effect on
the behavior of your audience—and therefore, the performance of
your brand.
It’s no secret that online reviews can be significant, but just how
important are they to a marketing campaign? Can they really make or
break a sale? Can the quantity or quality of the reviews you receive
have that big of an impact on your company’s bottom line?
Buying Decisions
The number of online consumers who read and trust online
reviews is increasing. According to a survey , 88 percent of
consumers trust online reviews as much as a personal
recommendation—which is astounding, considering most
online reviews are posted by total strangers. The same survey
found that only 12 percent of the population did not regularly
read reviews for consumer products.
What this means is that not offering user reviews or ignoring
them as a potential marketing opportunity is similar to lose 88
percent of your buying population.
On-site Ranking Benefits
Enabling customer reviews on your site can have a positive
effect on your company’s organic search rankings in search
engines. For starters, each new review written about a
product on your site increases the amount of unique content
your site offers on that product, meaning you’ll be seen as
having higher authority, more relevance, and, as such, a
higher chance of getting those pages ranked. If that weren’t
enough, there’s actually a way to micro format the reviews on
your site so Google can index them directly and hold them as
possible “rich answers” for user queries.
Higher Conversions
Having more reviews for a product means you’ll have a higher
conversion rate. This may not seem strange until you notice I said
“reviews” and not just “good reviews.” That’s because the presence of
bad reviews can also have a positive effect on your conversion rate. A
blend of good reviews and bad reviews shows that you aren’t trying to
hide anything, and makes the good reviews seem more sincere.
Imagine finding a product with hundreds of 5-star reviews and not a
bad or critical review in sight—you’d probably be suspicious, wouldn’t
you? The more reviews you have, and the more honest they are, the
more products you’re going to sell—as long as the negative reviews
don’t overwhelm the positive ones.
Rising Significance
It’s also worth mentioning that the importance of online
reviews is rising in almost every conceivable area. Many
surveys indicate that the importance of consumer reviews to
buying decisions is increasing every year. Google’s local SEO
algorithm changes only seem to increase the weight of
consumer reviews in visibility and rankings. Plus, new tools
and technologies for consumer reviews, such as new review
platforms and new mediums like video, are emerging and
quickly becoming more common. User reviews are here to
stay, and the longer you wait to start optimizing your reviews,
the more you stand to lose.
Statistics
• 85% Of Consumers Say They Read Up To 10 Reviews. Here is
the data for 2011, 2013, 2014 and 2015.
Key Findings:
• 67% of consumers said they read up to 6 reviews (vs. 77% in
2013)
• 85% of consumers said they read up to 10 reviews (vs. 92% in
2013)
• 7% of consumers said they read 20+ reviews (vs. 2% in 2013)
• 2% Of Consumers Say That Positive Reviews Make Them Trust
A Local Business More
Key Findings:
• 72% of consumers say that positive reviews make them trust a
local business more (vs. 73% in 2013)
• 10% of consumers don’t take any notice of online reviews (vs.
12% in 2013)
• 88% Of Consumers Say They Trust Online Reviews As Much As
Personal Recommendations
Key Findings:
• 88% of consumers say they trust online reviews as much as
personal recommendations (vs. 79% in 2013)
• Only 13% said they do not trust reviews as much as personal
recommendations (vs. 21% in 2013)
THANK YOURepusurance
http://www.repusurance.com/

More Related Content

What's hot

Google reviews ppt
Google reviews pptGoogle reviews ppt
Google reviews ppt
Instarify Reviews
 
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
VWO
 
Customer reviews webinar
Customer reviews webinarCustomer reviews webinar
Customer reviews webinarOptinSMART
 
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
Trustpilot
 
5 Actionable Tactics to Increase Ecommerce Sales
5 Actionable Tactics to Increase Ecommerce Sales5 Actionable Tactics to Increase Ecommerce Sales
5 Actionable Tactics to Increase Ecommerce Sales
VWO
 
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying CustomersVWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
VWO
 
The Power of Customer Reviews and The Importance of Reputation Management Web...
The Power of Customer Reviews and The Importance of Reputation Management Web...The Power of Customer Reviews and The Importance of Reputation Management Web...
The Power of Customer Reviews and The Importance of Reputation Management Web...
Jeanne Dotson
 
7 Inspiring Tests to Create High-Converting eCommerce Product Pages
7 Inspiring Tests to Create  High-Converting eCommerce Product Pages7 Inspiring Tests to Create  High-Converting eCommerce Product Pages
7 Inspiring Tests to Create High-Converting eCommerce Product Pages
VWO
 
How to Make Customer Satisfaction Your Key Differentiator
How to Make Customer Satisfaction Your Key DifferentiatorHow to Make Customer Satisfaction Your Key Differentiator
How to Make Customer Satisfaction Your Key Differentiator
Trustpilot
 
Best Practices for Generating More Ratings & Reviews
Best Practices for Generating More Ratings & ReviewsBest Practices for Generating More Ratings & Reviews
Best Practices for Generating More Ratings & Reviews
PowerReviews
 
Conversion Optimization Presentation
Conversion Optimization PresentationConversion Optimization Presentation
Conversion Optimization Presentation
Andy Halko
 
Brighton SEO - Proactive Reviews Management
Brighton SEO - Proactive Reviews ManagementBrighton SEO - Proactive Reviews Management
Brighton SEO - Proactive Reviews Management
Nathan Sansby
 
Web Analytics & Conversion Rate Optimization
Web Analytics & Conversion Rate OptimizationWeb Analytics & Conversion Rate Optimization
Web Analytics & Conversion Rate Optimization
Workshop Digital
 
[Webinar]: eCommerce Insights Generation For a Super Holiday Season
[Webinar]: eCommerce Insights Generation For a Super Holiday Season[Webinar]: eCommerce Insights Generation For a Super Holiday Season
[Webinar]: eCommerce Insights Generation For a Super Holiday Season
VWO
 
Action plan creator review
Action plan creator reviewAction plan creator review
Action plan creator review
Clint Cora
 
Using Trust to Propel the Buyer Journey
Using Trust to Propel the Buyer JourneyUsing Trust to Propel the Buyer Journey
Using Trust to Propel the Buyer Journey
Trustpilot
 
Meet the Centennials: Connecting with the Next Generation of Shoppers
Meet the Centennials: Connecting with the Next Generation of ShoppersMeet the Centennials: Connecting with the Next Generation of Shoppers
Meet the Centennials: Connecting with the Next Generation of Shoppers
PowerReviews
 
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESSKEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
Hilary Ip
 
I Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
I Spy Webinar - 10 Common Mistakes Retailers Make in EcommerceI Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
I Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
I Spy Marketing
 
1330 keynote angle
1330 keynote angle1330 keynote angle
1330 keynote angle
Rising Media, Inc.
 

What's hot (20)

Google reviews ppt
Google reviews pptGoogle reviews ppt
Google reviews ppt
 
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
VWO-Disruptive Advertising Webinar - 10 A/B Tests You Must Try on Your PPC La...
 
Customer reviews webinar
Customer reviews webinarCustomer reviews webinar
Customer reviews webinar
 
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
The 2017 eCommerce Marketer's Virtual Summit - Optimizing Your Key Conversion...
 
5 Actionable Tactics to Increase Ecommerce Sales
5 Actionable Tactics to Increase Ecommerce Sales5 Actionable Tactics to Increase Ecommerce Sales
5 Actionable Tactics to Increase Ecommerce Sales
 
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying CustomersVWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
VWO - Banana Splash Webinar | Convert Mobile Visitors into Paying Customers
 
The Power of Customer Reviews and The Importance of Reputation Management Web...
The Power of Customer Reviews and The Importance of Reputation Management Web...The Power of Customer Reviews and The Importance of Reputation Management Web...
The Power of Customer Reviews and The Importance of Reputation Management Web...
 
7 Inspiring Tests to Create High-Converting eCommerce Product Pages
7 Inspiring Tests to Create  High-Converting eCommerce Product Pages7 Inspiring Tests to Create  High-Converting eCommerce Product Pages
7 Inspiring Tests to Create High-Converting eCommerce Product Pages
 
How to Make Customer Satisfaction Your Key Differentiator
How to Make Customer Satisfaction Your Key DifferentiatorHow to Make Customer Satisfaction Your Key Differentiator
How to Make Customer Satisfaction Your Key Differentiator
 
Best Practices for Generating More Ratings & Reviews
Best Practices for Generating More Ratings & ReviewsBest Practices for Generating More Ratings & Reviews
Best Practices for Generating More Ratings & Reviews
 
Conversion Optimization Presentation
Conversion Optimization PresentationConversion Optimization Presentation
Conversion Optimization Presentation
 
Brighton SEO - Proactive Reviews Management
Brighton SEO - Proactive Reviews ManagementBrighton SEO - Proactive Reviews Management
Brighton SEO - Proactive Reviews Management
 
Web Analytics & Conversion Rate Optimization
Web Analytics & Conversion Rate OptimizationWeb Analytics & Conversion Rate Optimization
Web Analytics & Conversion Rate Optimization
 
[Webinar]: eCommerce Insights Generation For a Super Holiday Season
[Webinar]: eCommerce Insights Generation For a Super Holiday Season[Webinar]: eCommerce Insights Generation For a Super Holiday Season
[Webinar]: eCommerce Insights Generation For a Super Holiday Season
 
Action plan creator review
Action plan creator reviewAction plan creator review
Action plan creator review
 
Using Trust to Propel the Buyer Journey
Using Trust to Propel the Buyer JourneyUsing Trust to Propel the Buyer Journey
Using Trust to Propel the Buyer Journey
 
Meet the Centennials: Connecting with the Next Generation of Shoppers
Meet the Centennials: Connecting with the Next Generation of ShoppersMeet the Centennials: Connecting with the Next Generation of Shoppers
Meet the Centennials: Connecting with the Next Generation of Shoppers
 
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESSKEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
KEN RUDIN - DATA-DRIVEN TACTICS TO DRIVE GROWTH FOR YOUR BUSINESS
 
I Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
I Spy Webinar - 10 Common Mistakes Retailers Make in EcommerceI Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
I Spy Webinar - 10 Common Mistakes Retailers Make in Ecommerce
 
1330 keynote angle
1330 keynote angle1330 keynote angle
1330 keynote angle
 

Similar to Repusurance

Navigating Your Online Reputation
Navigating Your Online ReputationNavigating Your Online Reputation
Navigating Your Online Reputation
Todd Ebert
 
Review and Reputation Management Playbook 2018, LocalClarity
Review and Reputation Management Playbook 2018, LocalClarityReview and Reputation Management Playbook 2018, LocalClarity
Review and Reputation Management Playbook 2018, LocalClarity
LocalClarity
 
Reviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page OptimizationReviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page Optimization
Trustpilot
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon Business
Sara Martin
 
Ultimate Guide to Online Reviews
Ultimate Guide to Online ReviewsUltimate Guide to Online Reviews
Ultimate Guide to Online ReviewsRock & Bloom
 
How you can Easily Double Your SaaS Business Leveraging Customer Reviews
How you can Easily Double Your SaaS Business Leveraging Customer ReviewsHow you can Easily Double Your SaaS Business Leveraging Customer Reviews
How you can Easily Double Your SaaS Business Leveraging Customer Reviews
SaasGenius
 
Crash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer AcquisitionCrash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer Acquisition
Growth Hacking Asia
 
Crash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer AcquisitionCrash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer Acquisition
Lesley Robinson
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout Ghosts
Trustpilot
 
Online Reviews & Reputation Management
Online Reviews & Reputation ManagementOnline Reviews & Reputation Management
Online Reviews & Reputation Management
Carmelon Digital Marketing
 
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
Trustpilot
 
The Rise of B2B Product Reviews
The Rise of B2B Product Reviews The Rise of B2B Product Reviews
The Rise of B2B Product Reviews
LinkedIn
 
Guide to Reviews on Social Media
Guide to Reviews on Social MediaGuide to Reviews on Social Media
Guide to Reviews on Social Media
Kasasa
 
The ultimate guide to online reviews
The ultimate guide to online reviewsThe ultimate guide to online reviews
The ultimate guide to online reviews
Alistair Hart
 
Best Place to Buy Google Local Guide Reviews
Best Place to Buy Google Local Guide ReviewsBest Place to Buy Google Local Guide Reviews
Best Place to Buy Google Local Guide Reviews
Review Insta
 
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationDriving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Trustpilot
 
Feefo
FeefoFeefo
Stronger together: The new reality of consumers, brands & retailers united |...
 Stronger together: The new reality of consumers, brands & retailers united |... Stronger together: The new reality of consumers, brands & retailers united |...
Stronger together: The new reality of consumers, brands & retailers united |...
Bazaarvoice
 

Similar to Repusurance (20)

Navigating Your Online Reputation
Navigating Your Online ReputationNavigating Your Online Reputation
Navigating Your Online Reputation
 
Review and Reputation Management Playbook 2018, LocalClarity
Review and Reputation Management Playbook 2018, LocalClarityReview and Reputation Management Playbook 2018, LocalClarity
Review and Reputation Management Playbook 2018, LocalClarity
 
ORM
ORMORM
ORM
 
Reviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page OptimizationReviews: The Best Kept Secret to Landing Page Optimization
Reviews: The Best Kept Secret to Landing Page Optimization
 
Marketing Your Radon Business
Marketing Your Radon BusinessMarketing Your Radon Business
Marketing Your Radon Business
 
Ultimate Guide to Online Reviews
Ultimate Guide to Online ReviewsUltimate Guide to Online Reviews
Ultimate Guide to Online Reviews
 
How you can Easily Double Your SaaS Business Leveraging Customer Reviews
How you can Easily Double Your SaaS Business Leveraging Customer ReviewsHow you can Easily Double Your SaaS Business Leveraging Customer Reviews
How you can Easily Double Your SaaS Business Leveraging Customer Reviews
 
Crash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer AcquisitionCrash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer Acquisition
 
Crash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer AcquisitionCrash Course: Growth Hacking Your Customer Acquisition
Crash Course: Growth Hacking Your Customer Acquisition
 
TrustpilotB2BeGuide
TrustpilotB2BeGuideTrustpilotB2BeGuide
TrustpilotB2BeGuide
 
How to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout GhostsHow to Use Trust to Exorcise Your Checkout Ghosts
How to Use Trust to Exorcise Your Checkout Ghosts
 
Online Reviews & Reputation Management
Online Reviews & Reputation ManagementOnline Reviews & Reputation Management
Online Reviews & Reputation Management
 
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
From SLANDER to CANDOR: 10 Steps to Get Started with Reputation Management To...
 
The Rise of B2B Product Reviews
The Rise of B2B Product Reviews The Rise of B2B Product Reviews
The Rise of B2B Product Reviews
 
Guide to Reviews on Social Media
Guide to Reviews on Social MediaGuide to Reviews on Social Media
Guide to Reviews on Social Media
 
The ultimate guide to online reviews
The ultimate guide to online reviewsThe ultimate guide to online reviews
The ultimate guide to online reviews
 
Best Place to Buy Google Local Guide Reviews
Best Place to Buy Google Local Guide ReviewsBest Place to Buy Google Local Guide Reviews
Best Place to Buy Google Local Guide Reviews
 
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns ConfirmationDriving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
Driving Lifelong Customer Devotion With Loyalty Campaigns Confirmation
 
Feefo
FeefoFeefo
Feefo
 
Stronger together: The new reality of consumers, brands & retailers united |...
 Stronger together: The new reality of consumers, brands & retailers united |... Stronger together: The new reality of consumers, brands & retailers united |...
Stronger together: The new reality of consumers, brands & retailers united |...
 

Recently uploaded

Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
Workforce Group
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
ofm712785
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
agatadrynko
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
Lital Barkan
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
Lviv Startup Club
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
zechu97
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
DerekIwanaka1
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Avirahi City Dholera
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
Ben Wann
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
tanyjahb
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
Operational Excellence Consulting
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
tjcomstrang
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
BBPMedia1
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
balatucanapplelovely
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
dylandmeas
 

Recently uploaded (20)

Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
 
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdfikea_woodgreen_petscharity_dog-alogue_digital.pdf
ikea_woodgreen_petscharity_dog-alogue_digital.pdf
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
 
LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024LA HUG - Video Testimonials with Chynna Morgan - June 2024
LA HUG - Video Testimonials with Chynna Morgan - June 2024
 
Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...Kseniya Leshchenko: Shared development support service model as the way to ma...
Kseniya Leshchenko: Shared development support service model as the way to ma...
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).pptENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
ENTREPRENEURSHIP TRAINING.ppt for graduating class (1).ppt
 
BeMetals Presentation_May_22_2024 .pdf
BeMetals Presentation_May_22_2024   .pdfBeMetals Presentation_May_22_2024   .pdf
BeMetals Presentation_May_22_2024 .pdf
 
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraTata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s Dholera
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx3.0 Project 2_ Developing My Brand Identity Kit.pptx
3.0 Project 2_ Developing My Brand Identity Kit.pptx
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
 
20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf20240425_ TJ Communications Credentials_compressed.pdf
20240425_ TJ Communications Credentials_compressed.pdf
 
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...
 
The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...The effects of customers service quality and online reviews on customer loyal...
The effects of customers service quality and online reviews on customer loyal...
 
Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...Discover the innovative and creative projects that highlight my journey throu...
Discover the innovative and creative projects that highlight my journey throu...
 

Repusurance

  • 1. How important is online review management Repusurance: Global leader in online reputation management
  • 2. INDEX • Introduction-Online Review management • Why one should manage online reviews • Importance of review management for your business. • Statistics
  • 3. Online Review Management A growing number of consumers research products and companies online before making a purchase. Having business pages on social media and online platforms will allow you to reach new customers, drive traffic to your website, and increase sales. But in order to attract customers, you need to have a system in place for managing and responding to reviews. With online review management services at Repusurance, our team of reputation management experts will evaluate your online presence and implement a review management strategy to take your business to the next level.
  • 4. Why one should manage online reviews No matter your industry, managing and responding to reviews should be an integral part of your online presence. Bad reviews can taint your reputation, so taking the time to encourage positive reviews and respond to negative comments is important. People can post reviews on a number of online platforms, including Google, Facebook, Yelp, and even your own website. And reviews can make or break your company since so many people search for online reviews before making purchases. Understanding how to manage and respond to both positive and negative reviews is crucial for the success of your business.
  • 5. Importance of review management for your business. If you’ve ever bought anything online, you’ve encountered a typical online review. You might have found an aggregate “star” rating for a product you wanted to buy, or a poorly-spelled review about one user’s traumatic experience with it. Though customer reviews range in thoroughness and comprehensibility, they do hold a powerful effect on the behavior of your audience—and therefore, the performance of your brand. It’s no secret that online reviews can be significant, but just how important are they to a marketing campaign? Can they really make or break a sale? Can the quantity or quality of the reviews you receive have that big of an impact on your company’s bottom line?
  • 6. Buying Decisions The number of online consumers who read and trust online reviews is increasing. According to a survey , 88 percent of consumers trust online reviews as much as a personal recommendation—which is astounding, considering most online reviews are posted by total strangers. The same survey found that only 12 percent of the population did not regularly read reviews for consumer products. What this means is that not offering user reviews or ignoring them as a potential marketing opportunity is similar to lose 88 percent of your buying population.
  • 7. On-site Ranking Benefits Enabling customer reviews on your site can have a positive effect on your company’s organic search rankings in search engines. For starters, each new review written about a product on your site increases the amount of unique content your site offers on that product, meaning you’ll be seen as having higher authority, more relevance, and, as such, a higher chance of getting those pages ranked. If that weren’t enough, there’s actually a way to micro format the reviews on your site so Google can index them directly and hold them as possible “rich answers” for user queries.
  • 8. Higher Conversions Having more reviews for a product means you’ll have a higher conversion rate. This may not seem strange until you notice I said “reviews” and not just “good reviews.” That’s because the presence of bad reviews can also have a positive effect on your conversion rate. A blend of good reviews and bad reviews shows that you aren’t trying to hide anything, and makes the good reviews seem more sincere. Imagine finding a product with hundreds of 5-star reviews and not a bad or critical review in sight—you’d probably be suspicious, wouldn’t you? The more reviews you have, and the more honest they are, the more products you’re going to sell—as long as the negative reviews don’t overwhelm the positive ones.
  • 9. Rising Significance It’s also worth mentioning that the importance of online reviews is rising in almost every conceivable area. Many surveys indicate that the importance of consumer reviews to buying decisions is increasing every year. Google’s local SEO algorithm changes only seem to increase the weight of consumer reviews in visibility and rankings. Plus, new tools and technologies for consumer reviews, such as new review platforms and new mediums like video, are emerging and quickly becoming more common. User reviews are here to stay, and the longer you wait to start optimizing your reviews, the more you stand to lose.
  • 10. Statistics • 85% Of Consumers Say They Read Up To 10 Reviews. Here is the data for 2011, 2013, 2014 and 2015.
  • 11. Key Findings: • 67% of consumers said they read up to 6 reviews (vs. 77% in 2013) • 85% of consumers said they read up to 10 reviews (vs. 92% in 2013) • 7% of consumers said they read 20+ reviews (vs. 2% in 2013)
  • 12. • 2% Of Consumers Say That Positive Reviews Make Them Trust A Local Business More
  • 13. Key Findings: • 72% of consumers say that positive reviews make them trust a local business more (vs. 73% in 2013) • 10% of consumers don’t take any notice of online reviews (vs. 12% in 2013)
  • 14. • 88% Of Consumers Say They Trust Online Reviews As Much As Personal Recommendations
  • 15. Key Findings: • 88% of consumers say they trust online reviews as much as personal recommendations (vs. 79% in 2013) • Only 13% said they do not trust reviews as much as personal recommendations (vs. 21% in 2013)