3. STAY CONNECTED
It has never been easier to find out what your customers really
want from your business. Now it is easier to use that
information to your advantage.
4. DO YOU KNOW YOUR CUSTOMER?
Typically, customers will avoid personal confrontations/complaints. More
often than not, they will share their negative experiences via word of
mouth and/or social media with family and friends.
6. DIRECT TO
MANAGER
Our tools allow you to
instantly communicate
with customers in a
way they are
comfortable with. By
solving the problem
before the customer
leaves your business,
you not only show
them you care, you
prevent them from
spreading negative
experiences.
7. DIRECT TO MANAGER TOOLS
Respond to your customers immediately, solve problems fast
and keep them coming back! You even have the option to
send coupons directly to unhappy customers phones or
email.
8. BUILD RELATIONSHIPS!
Customer communication is an important part of any successful
business that is often overlooked. Our tools give you a direct line to
the most important person in your business...your customer.
12. Negative reviews get collected INTERNALLY so you can fix problems
fast and privately and the customer isn't asked to share it at review sites.
13. Review Site
Management
Although no company
can remove negative
reviews for you, we can
monitor and flag
negative reviews that
violate one of the many
Terms of Service and
Content Guidelines.
Violations can be
removed so they don't
count against your
ratings score.
14. STOP GUESSING!
When customer communication is lacking, a lot of time, energy and
money is waisted trying to guess where your problems are.
15. STOP REOCCURRING ISSUES
A single problem may not seem like a big deal, but when it's
a reoccurring issue that goes unnoticed, it can not only
damage a businesses reputation, it can easily start to
cost a company hundreds and thousands of dollars.
16. TAG REOCCURRING ISSUES
Every part of the customers feedback is analyzed,
issued a positive, or negative feedback tag, and then
tracked and counted.
20. REACH YOUR CUSTOMERSWe have a wide range of options for you to reach your customers.
We will work with you and your business to fit your needs and
bring a wealth of Online Reputation Mangement experience.
23. FACEBOOK MANAGEMENT
We will create
and manage
your Facebook
Page and then
update it weekly
with new content.
We will target and
acquire new
likes according
to your
demographic.
24. FACEBOOK
We create quality content
and interact with your
customers in a way that
keeps your business on
your customers mind and
more likely to choose you
over competitors.
We also use this method to
continue collecting vital
feedback for your business.
28. • Reputation Monitoring - We track reviews that go live on the most popular review sites so that you
know what your customers are saying about you and when they say it. If it’s negative, you can easily
respond to the comment."
• SMS Communication - From the internet to the smartphone, people are becoming more and more
connected. We allow businesses to instantly stay connected with their customers in a familiar context. "
• Social Media Management - We will create and manage your Facebook accounts. We will acquire
new likes in your demographic and then post engaging content that will show up in your customers news
feed and keep you on their mind. "
• Review Apps - We allow businesses to reach out to their customers in multiple vehicles to collect
reviews that can be used to supplement Online Reputation Management ("ORM"), use as marketing
material or improve their business."
• Survey/Loyalty Apps - We aren’t just an ORM tool. We are a marketing and customer communication
tool. Our goal isn’t just to tell people how great your business is...it’s to MAKE your business a better place.
With surveys and loyalty apps, you can show your customers that you appreciate their business and that
their voice matters."
• Rewards - We offer an easy way for your businesses to reward your customers. This is not only a great
marketing tool for getting repeat business...it’s a great way to put a smile on the face of a potential reviewer. "
• New Review Alerts - You need to respond to negative feedback immediately. With our tools...no review
will slip through the cracks.
