Start Making Sense - Organising Principles for the emerging Digital Workplace

1. Start Making Sense
Sustainable Organising principles to the
Digital Workplace

2. • Founded in 2005
• 110 employees
• Vendor independent consultants
• Sweden, Denmark, Norway, Finland,
Poland & UK

3. Identify client needs and
business goals.
HOW WE DO IT
Findability
SERVICES
SEARCH
TAXONOMY &
METADATA
CONTENT STRUCTURE
& NAVIGATION
BIG DATA
TRAINING
FIND | ANALYSE | ACT
INFORMATION
Design and
build suitable
IT-solution
Plan and give
suitable training
and guidance
WHAT WE DO
Create Findability
INFORMATION
USERS
PLATFORM
ORGANISATION
BUSINESS

4. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.seINSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Moore humor anno 1965
Reality today 2017
http://orangecone.com/archives/2010/04/smart_things_ch_2.html

5. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.seINSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Collaboration
Belonging
Trust
http://www.flickr.com/photos/library_of_congress/2178340815/

6. Together

7. SISO

8. Landfill

10. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.seINSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Collaboration Themes
http://www.flickr.com/photos/statelibraryofnsw/4658725597/
Participation -
Human behaviour, we like
to work together

11. Content

12. RTFM

13. Decipher

14. Our world is a mess
A large part of that mess is made out of information
Abby Covert

15. Information Architecture (IA)
tools and concepts to help people to make sense of
messes made of information (and people)
Abby Covert

16. Meaning is
subjective
demographic
socio political
complex
Meaning gets lost in translation
Abby Covert

17. Uncontrolled vocabularies
increase linguistic insecurity
Abby Covert

18. There are only 5 ways to organise
anything
Abby Covert

19. Location
Alphabetic
Time
Category
Hierarchy
Abby Covert

20. Organising

21. Organising Principles
http://flic.kr/p/kRqh42
SKOS
DC
W3C
schema.org
Linked Data

22. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
the discipline of organising
1. What Is Being Organised?
2. Why Is It Being Organised?
3. How Much Is It Being Organised?
4. When Is It Being Organised?
5. Who (or What) is Organising It?
6. Where is it Organised?
22
Robert Glushko

23. INFORMATION ARCHITECTURE AS AN
ORGANIZING DISCIPLINE
● Libraries, markets,
museums, zoos,
vineyards
● Different types of
data and documents
● Personal
information and
artifacts
● People
We
Organise
23
Robert Glushko

24. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
An “Organising System”
Robert Glushko 24

25. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
Organising
Books By
Content
Photo by Jeffrey Beall (http://www.flickr.com/photos/denverjeffrey/304220561) Creative Commons CC BY-ND 2.0
Robert Glushko 25

26. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
Recall:
The “Organising System”
A collection of resources intentionally arranged
to enable some set of interactions
Robert Glushko 26

27. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
“Information Architecture is designing an
abstract and effective organisation
of information
and then
exposing that organisation to facilitate
navigation and information use”
Robert Glushko 27
Defining “Information Architecture” as
an Organising Discipline

28. Content Practices

29. Content Practices

30. INFORMATION ARCHITECTURE AS AN ORGANIZING
DISCIPLINE
The Document Type Spectrum – A
Continuum Between
Documents and Data
Robert Glushko 30

31. 5 - Star

32. Semantic Workplace

33. Participation
http://flic.kr/p/4i8xB6

34. Alphabet Soup
Vocabularies
http://flic.kr/p/zCyMp
Standards
http://standards.data.gov.uk/

35. Cherry Picking
http://flic.kr/p/8Xtus2

36. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.seINSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Governance
Finding the patterns of collaboration - game plan/rules
‘geology of minds’
http://www.flickr.com/photos/smithsonian/4730112454/

37. Organising Principles with 5s

39. Practices, content and tools
What goes where and why
work tasks
Personal Team work Task oriented Communication Record
Office
Outlook
FileShare
TeamSites
SharePoint
Business
Applications
Content
News
Management
System

40. © Findwise 2017-06-28
Cases
Screenshots from NHS modelling, Jönköping & NHS demos

41. Healthcare & Lifescience
• Health Education England (NHS)
• Region Jönköping, EHR

42. High level architecture
Drupal
SQL
other
Content sources Search & Taxonomy cloud services Targeted Applications
Figure 1 Scalable search platform for learning resource repositories
E-LfH
E-Learning
repository
other

43. Component architecture
Drupal
SQL
Content/
Link sources
Figure 2 Components and effect of taxonomy/semantic model
Connectors
FW
Index Service
FW
Processing
FW
Elastic
Search
Search
Service
FW
Search
GUI
FW
Build
connectors
Configure
Collection
Data processing
/enrichment
Set up
mapping
Configure
Search profiles
Build simple
GUI
Semaphore
Taxonomy
/ Semantic model
Users
apply
IM: build,
manage, deploy
taxonomy/vocabularies
inform
System
owners
expose
Configure
/API

44. NHS ontology development
Creation of several separate, but linked, models in Semaphore e.g. ….
Use models/ontologies to annotate and classify content semantically

45. Example of a declared concept
A declared concept within Semaphore:
SKOS relationships (“has related”,
”broader” “narrower”)
Link/map to concepts in other
models or information
structures

46. Example of a declared concept
A declared concept within Semaphore:
Specifically created
relationships
Alternative labels, acronyms,
synonyms to cater for the
language of those with
different perspectives
Published links

47. Developing relationships/mappings
Visualize existing relationships to further develop models

48. A Patient’s records: Jönköping, RJL
Structured patient overview: early RJL prototype
Unstructured or semi-
structured content given
structure and linked to more
traditionally structured data
within the EHRs

49. A Patient’s records: Jönköping, RJL
4 records found for “Medicinsk akutsjukvård”

50. A Patient’s record: Jönköping, RJL
In depth look at one record, highlighting semantic annotations (added from being run
through the KConnect Swedish classification/annotation pipeline)
Click on concept to create a search in
external sources
e.g. National guidelines
A model using concepts from
Socialstyrelsen guidelines/information models could
be used to annotate or classify patient records, e.g.
perhaps to locate patient groups

51. “Outside Knowledge”
Related search using other sources e.g. National Guidelines
Resulting page
Log analysis can then be
used to see what content is
used when, by whom, for
what

52. Semantic search
Search for “Buk” giving 3 hit results from 118 of the patient’s records
Filters: fixed or created
dynamically according to
content

53. NHS resource GUI features
Query completion
Automatic query completion
Both semantic (smartlogic) and
from the search service index

54. NHS resource GUI features
Semantically related terms/More like this; tabs & filters
Dynamic tabs & filters

55. People and Content Graph
Semantically related concepts
Author profile
Concepts

56. Telecom & Event
• Fira de Barcelona
• GSMA

57. Semantics in action

58. IA

59. Architecture

60. Metadata

61. Search

62. FYR CMS - Agenda
CMS
FYR CMS – Tag entry point. Users ‘tag’ session
App & Web – Tags visibility front
end level
Taxonomy
(Entryscape)
App/Web
Sessions
Topics
Sessions
Topics

63. Linked-Open-Data

64. W3C Ontology
WikiData / Schema.org
RDF / JSON-LD

65. User Journey

66. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.seINSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Framtidens kunskapshantering via Sociala Medier
Information Shadow

67. PSI & MDM

69. PSI & Open Data

70. Integrated Public Service Vocab (IPSV)

71. Office 365 & more

72. File server
Other sources
SharePoint
2013/16
SharePoint OnPrem
PIM SAP
etc.
External
websites
CRM CMS
?

73. External
websiteFile server
Other sources
SharePoint
2013/16
SharePoint OnPrem
PIM SAP
Insight
engine
Next Generation
Search solution
Full usage of Office
365 and SharePoint
standard
functionality
Tools for Analyze
and advanced
reports
Search applications,
for example “Product
search”, “R&D” etc.
“GDPR Search” for
fulfillment of and
compliance to EU
regulations
etc.
CLOUD
SSA

74. User Unfriendly
Term Store

75. E-mail

76. SharePoint

77. OneDrive

78. Yammer
OneNote

79. Teams

81. Delve, the exception that confirms the rule

82. External sources SharePoint 2013 On Premise
SharePoint 2013
documents
CLOUD
SSA
Office 365
Search Index
Findability
day.com
Wisenet
Findwise.
com
career.find-
wise.com
Hybrid search – example of architecture
Findwise connectors
GBGNAS

92. architecture – Microsoft edition
SharePoint
Search

93. Building blocks for IA
• Information Architecture within Sharepoint, and Office 365
• Content Model
• Content Types
• Sites, Content etc.
• Termstore
• Search – and MS Graph, Delve
• Silos: Yammer, Outlook, SP, etc.

94. Organise OneDrive

95. fredric.landqvist@findwise.com
frelan@chalmers.se