Information architecture, and information management for digital workplace and beyond

1. Start Making Sense
Sustainable Organising principles to the
Digital Workplace

2. About
• Founded in 2005
• +120 employees
• Vendor independent
consultants
• Sweden, Denmark, Norway,
Finland & Poland
• 1700 projects, 450 customers
• Part of EVRY since 2018

3. INFORMATION

4. Moore humor anno 1965
Reality today 2019
http://orangecone.com/archives/2010/04/smart_things_ch_2.html

5. SISO

6. Landfill

7. INSTITUTIONEN FÖR TILLÄMPAD INFORMATIONSTEKNOLOGI | www.ait.gu.se
Collaboration Themes
http://www.flickr.com/photos/statelibraryofnsw/4658725597/
Participation -
Human behaviour, we like
to work together

8. Content

9. Decipher

10. Our world is a mess
A large part of that mess is made out of information
Abby Covert

11. Information Architecture (IA)
tools and concepts to help people to make sense of
messes made of information (and people)
Abby Covert

12. Meaning is
subjective
demographic
socio political
complex
Meaning gets lost in translation
Abby Covert

13. Uncontrolled vocabularies
increase linguistic insecurity
Abby Covert

14. There are only 5 ways to organise anything
Abby Covert

15. Location
Alphabetic
Time
Category
Hierarchy
Abby Covert

16. Organising

17. Content Practices

18. Content Practices

20. Practices, content and tools
What goes where and why
work tasks
Personal Team work Task oriented Communication Record
Office
Outlook
FileShare
TeamSites
SharePoint
Business
Applications
Content
News
Management
System

21. Cases
Swedish Courts, Göteborgs Stad, NHS and more….

23. Personlised Start
DOMSTOLSVERKET

24. Metadata based channels & content
DOMSTOLSVERKET

25. Metadata & search based linking
DOMSTOLSVERKET

26. Autosuggest
DOMSTOLSVERKET

27. Search patterns
DOMSTOLSVERKET

28. Filter/facets
DOMSTOLSVERKET

29. Find peers
DOMSTOLSVERKET

30. Find peers
DOMSTOLSVERKET

31. Q&As
DOMSTOLSVERKET

32. Search based content model
DOMSTOLSVERKET

33. Collaboration (sharepoint)
DOMSTOLSVERKET

34. Metadata
DOMSTOLSVERKET

35. Guided classification & tagging
DOMSTOLSVERKET

36. Pre-populated doc templates with metadata
DOMSTOLSVERKET

37. Master Data…
In the city service
Models, challenges, effects and solutions

38. Information management @
Göteborg
38HÅLLBAR STAD – ÖPPEN FÖR VÄRLDEN

39. 39HÅLLBAR STAD – ÖPPEN FÖR VÄRLDEN

40. 4
0
Standards, Domain, Exchange, interoperability
Standard
Domain
Exchange

41. ISA2
Core Vocabularies
Jurisdiction
+ name: text
+ id: URI
Geometry
+ wkt: string
+ lat: string
+ long: string
+ xmlGeometry: XML
Code
+ content: string
+ list: string
+ list agency: string
+ list version: XML
ConceptDocumentImageObject
«abstract»
Alternative Address Representation
+ addressID: string
Geometry
(alternative representation)
+ coordinates: CoordinateList
+ crs: CRSIdentifier
+ geometryType: Geometry Type: [0 .. 1]
Formal Framework
+ name: literal
+ identifier: identifier
ChangeEvent
Agent
Opening Hours
Specification
+ dayOfWeek: URI
+ validForm: DateTime
+ validThrough: DateTime
Location
+ geographicName: string
+ geographicIdentifier: URI
Person
+ fullName: string
+ familyName: string
+ givenName: string
+ patronymicName: string
+ alternativeName: string
+ gender: code
+ birthName: string
+ DateOfBirth: dateTime
+ DateOfDeath: dateTime
FoundationEvent
Organization
Organizational Unit
Contact Point
+ hasEmail: literal
+ hasTelephone: literal
+ openingHours: structured literal
Administrative
Territorial Units
Licence
Legal Entity
+ legalName: text [0..*]
+ alternativeName: text [0..*]
Address
+ fullAddress: string
+ poBox: string
+ thoroughfare: string
+ locatorDesignator: string
+ locatorName: string
+ addressArea: string
+ postName: string
+ adminUnitL2: string
+ adminUnitL1: string
+ postCode: string
+ adressID: string
Identifier
+ identifier: string [1 .. 1]
+ identifierType: string [0 .. 1]
+ DatOflssue: dateTime [0 .. 1]
+ issuingAuthority: string [0 .. 1]
+ issuingAuthorityUri: URI [0 .. 1]
+countryOfBirth
+ residency
+ identifies
+ change
+has
FormalFramework
+implements
+change
+ heldBy
+ availabilityRestriction
+ prev
+ next
+ memberOf
+ hasMember
+ unitOf
+ hasUnit
+ resultedFrom, changedBy
+ hasSubOrganization
+ subOrganizationOf
+ holdsLicence
0..1
0..1
+ legalIdentifier
+ identifier
+identifies
+ companyType 0..1
+ geometry
+spatial
+address
+logo
+homepage
+purpose,classification
0..1+registeredAddress
+companyStatus0..1
+ companyActivity 0..1
+ change
+ originalOrganization, resultingOrganization
+ identifier
+ citizenship
+ geometry
+ geometry
+ address
+countryOfDeath
+placeOfBirth
+placeOfDeath
Public Organization
+ preferredLabel: literal
+ alternativeLabel: literal
+ identifier: literal (typed)
+ description: literal
The Core Vocabularies have been developed under the ISA² Programme of the European
Commission, namely the action “Improving semantic interoperability”. ISA² is a EUR 131 million
programme supporting the modernisation of public administrations in Europe through the
development of eGovernment solutions. More than 20 solutions are already available, with more to
come soon. All solutions are open source and available free of charge to any interested public
administration in Europe.
Interoperability for Public
Administration (ISA2)
41HÅLLBAR STAD – ÖPPEN FÖR VÄRLDEN

42. Things -
• Service and offer
• Organisations
• Persons disciplines/praktices
och roles (member of staff,
citizen, actor)
• Places
• Time and event, theme and
topic

43. Terminologies (SKOS)
Reference data
(bolagsverket)
företagsform
Glossaries, code systems
Befattning (SKL)
Open standards, taxonomies. thesauri

44. Models and entities
● Master data entiteties from standards as ISA2
core vocabularies
● Person (individuals)
● Organisation (entiteties with vat.nb)
○ Enhet (OrgUnit)
● Place (address alt geo-code)
● Location, spatial area
● Service, (internal/external) [CPSV-AP]

45. Person
● A model to cover all type of person types.
● A individual have several facets (member of
staff, citizen, pupil, politician etc)
● A member of staff might have multi
employments, and roles.
● Word identification code (AID-code) and
postions Befattningar code with terminologies
from www.SKL.se

46. Person – roles (GDPR)
• The individual plays multiple
roles

47. Organisation
● Organisation is the super class that define
any organisation, that the municipality
interact with.
● Organisation is classificied with företagsform,
and SNI-code (NACE)
● All organisations are linked to organisational
unites. There are also inter-linking between
organisation in networks.
● Göteborgs Stad is the top node and classificed
as #kommun / municipality ;-)

48. Enhet (orgUnit)
● A municipality have a multitude of organising
principles, as governance, political steering,
city parts, departments, sectors, areas, and
groups
● The organisation have many hierarchical
levels, as well as links into a network (graph)
● Org Units provision many services
● A Unit can also be acting out of many places.

49. Place and area
● Place is either a address, or a geographical
position where a Unit provision services.
● All places are part spatial areas, or
geographical locations, as postal code, city
part, area etc..
● Locations is managed with the cities GIS-
systems, with unique identifiers and spatial
services.

50. Service
● Service internal/external
● Metadata (CPSV-AP)
● Either virtual/physical
● Service part of Offer
● Processes, and routines in applications.

51. Smart Semantic Information Utility
● Information management with master data platform:
○ Asynchronous (enterprise service bus) via informations
contrakt v using the integration engine
○ Syncron via RestfulAPI eller Queries
○ Visualisation in a graph
● Independent if the actor is another system or an
individual, the service opens up to many ways to
interact, and re-use the information in interoperatible
manner.

52. Graph visualisation

54. What is your superpower?
NHS – Health Education England

56. Architecture
Drupal
SQL
Content/
Link sources
Figure 2 Components and effect of taxonomy/semantic model
Connectors
FW
Index Service
FW
Processing
FW
Elastic
Search
Search
Service
FW
Search
GUI
FW
Build
connectors
Configure
Collection
Data processing
/enrichment
Set up
mapping
Configure
Search profiles
Build simple
GUI
Taxonomy
/ Semantic model
Users
apply
IM: build,
manage, deploy
taxonomy/vocabularies
inform
System
owners
expose
Configure
/API

57. Example of a declared concept
A declared concept within Taxonomy tool:
SKOS relationships (“has related”,
”broader” “narrower”)
Link/map to concepts in other
models or information
structures

58. Example of a declared concept
A declared concept within Taxonomy tool:
Specifically created
relationships
Alternative labels, acronyms,
synonyms to cater for the
language of those with
different perspectives
Published links

59. Developing relationships/mappings
Visualize existing relationships to further develop models

60. NHS resource GUI features
Query completion
Automatic query completion
Both semantic and from the
search service index

61. NHS resource GUI features
Semantically related terms/More like this; tabs & filters
Dynamic tabs & filters

62. People and Content Graph
Semantically related concepts
Author profile
Concepts

63. What’s next?
• Pragmatic approach to information architecture, information
management and governance:
• Set scope of content corpuses and Use-cases (creation, distribution, use,
archiving etc)
• Define and qualify available standards, vocabularies, metadata and models to
be included.
• Match technical platform limitations and options to design a sound content
model with content type and all.
• User-scenarios, interaction models where taggning, smart-list objects and
more will be uncovered and used.
• Assign and define information- and data governance.

64. Q & A
Fredric.landqvist@findwise.com