Knowledge Management should be a critical component of any
organization's strategy, operations, and technical infrastructure.
However, many organizations continue to struggle with defining
what KM is, what they can get out of it, and how it integrates with their business. Much of this challenge is due to the fact that KM has long been an ill-defined concept, coopted by academics that fail to focus on business value. Other organizations have struggled with KM due to an inability to recognize that effective KM transcends a single discipline, integrating People, Culture, Processes, Technology, and Content throughout and between the various functions on an organization.
This session defines business-focused KM and discusses the
various aspects of Knowledge and Information Management that yield true business value. It also defines an Agile approach to understanding the current status and future needs for KM within an organization, including the introduction of EK's KM
benchmarking system for understanding where your organization should focus.