South Africa's 10 Most Influential CIOs to Watch.pdf

The CIO is no longer just a
. They are a
TECHNOLOGIST
strategic ,
BUSINESS LEADER
driving digital transformation
and .
INNOVATION

“Strategy is about
shaping the future.”
H
aving a plan is about creating the future. This
important idea captures the core of thinking
ahead and making plans in today's ever-growing
world. In a world that is always changing and can be
confusing, being able to imagine and shape what's to come
is what sets successful companies and leaders apart.
Being a strategist and leaders in the field, CIOs have quietly
led the sector of technology, ensuring smooth operations
behind the scenes. However, in this era, their roles have
transcended mere maintenance. As organizations
increasingly rely on technology to drive innovation and
gain competitive advantage, CIOs have emerged as pivotal
figures in shaping the future trajectory of their companies.
CIOs are no longer entirely responsible for IT infrastructure
management and technical problem-solving. Today, they are
strategic decision-makers who influence business strategies
and drive digital transformation programs. CIOs, with a
Editor’s
Note
- Max McKeown

distinctive blend of technical expertise and commercial
competence, have the vision to see how emerging
technologies may be used to meet corporate goals.
In our latest edition of The CIO World, we present South
Africa's 10 Most Inﬂuential CIOs to Watch, highlighting
the CIOs who serve an integral part in establishing the path
toward resilience and long-term viability by directing
initiatives to fortify digital defenses, leverage data analytics
for actionable insights, and promote an innovative culture
that propels the organization forward.
Have a great read ahead!
- Alaya Brown
Managing Editor

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Technical Head
Assitant Technical Head
Digital Marketing Manager
Research Analyst
Circulation Manager
Chidiebere Moses
Sam Carter
Alaya Brown
Maria Evans
Chris Carter
Millie Simon
Judy Smith
Phoebe Jacob
Aisha, Olivia
David Walker
Mia Rodricks
Helena Smith
Eric Smith
Richard Martinez
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RNI No.: MAHENG/2018/75953

Descrip on
Featuring
10X Investments
www.10x.co.za
AVBOB Mutual
Assurance Society
South Africa
www.avbob.co.za
World Sports Be ng
www.worldsportsbe ng.co.za
eThekwini Municipality
www.durban.gov.za
TTS - Top Talent
Solu ons
www. s-talent.com
DRDGOLD Limited
www.drdgold.com
CIB
www.cib.co.za
The Johannesburg
Stock Exchange (JSE)
www.jse.co.za
Andriij Beer
CIO
Anton Eser
CIO
Helen Constan nides
Chief Informa on Officer
Ivan Zaltsman
CIO
Mahomed Shaik
CTIO
Nomazwi Mhloma
Deputy Chief
Informa on Officer (CIO)
Renier Lewis
CIO
Shalin Naidoo
Shoaib Nathie
CIO
Tebalo Tsoaeli
CIO
Andriij Beer is the Chief Informa on Officer at Ocean
Basket Holdings, bringing strategic IT leadership to drive
innova on and digital transforma on in the dynamic world
of seafood dining.
Anton Eser, the Chief Investment Officer at 10X Investments
since 2021, leads strategic growth in investment capabili es
and client outreach. Specializing in long-term mul -asset
inves ng, we offer systema c exposure to global markets
through low-cost ETFs and Uts.
Helen, a skilled technologist, possesses the ability to
conceptualize, create, and implement solu ons with the
poten al to transform the way people live, work, and connect.
Ivan Zaltsman, a seasoned professional, serves as the Chief
Informa on Officer at World Sports Be ng, leveraging
exper se in technology to drive innova on and excellence in
the sports be ng industry.
With over two decades of experience, including a decade as a
management consultant in diverse sectors and other leading
industry ini a ves, Mahomed brings a wealth of exper se to
the table.
Mhloma's journey began with her tenure as an ICT Service
Delivery Manager at Transnet, where she honed her skills in
IT service management. Her subsequent role as an ICT
Campus Manager at the University of Johannesburg.
Renier Lewis serves as the Chief Informa on Officer at TTS -
Top Talent Solu ons, driving innova on and technology
strategies to enhance organiza onal success and efficiency.
Appointed as the CIO of DRDGold in November 2020, Shalin
brings a wealth of experience, including a decade as an IT
consultant and notable posi ons at companies like Anglo
Pla num and Arysta LifeScience.
A highly skilled and experienced IT Execu ve with 24 years of
industry exper se, adept at op mizing IT departments in
manufacturing, engineering, distribu on, financial services,
and mobile telecommunica ons sectors.
Tebalo, hailing from Maseru, Lesotho, embarked on an
educa onal journey that led to a BSc in Computer Science,
an MBA from Rhodes University, and a fervent love for
technology.
Ocean Basket Holdings
ww.oceanbasket.com
Company
Blue Label Telecoms
www.bluelabeltelecoms.co.za

C T
Helen
Constantinides
From Childhood Dreams to Technology
Leadership
08
C O V E R
S T O R Y

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A R T I C L E S
P R O F I L E S
MAHOMED SHAIK
THE POWER OF
HYPERAUTOMATION!
SYNERGY
IN ACTION!
SHALIN NAIDOO
NOMAZWI MHLOMA
TEBALO TSOAELI
Cultivating the
Resilience Essential for
Business Triumphs
Structuring Business
and Technology
Teams for a Seamless
Flow of Work
A Step-by-Step Guide to
Building Intelligent
Digital Workforces
Driving Operational
Excellence and Building
Strategic IT Functions
Empowering Communities
Through Digital Innovation
Crafting Technology
Strategies Aligned with
Strategic Ambitions
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FROM
CHILDHOOD
DREAMS TO
TECHNOLOGY
LEADERSHIP
Helen
Constantinides

Our boundless ideas, unrelenting energy,
and resolute dedication have the potential
to usher in groundbreaking innovations
and catalyze transformative shifts. It is our
duty to seize these opportunities, to act
boldly, and to leave an indelible mark
imbued with a sense of respect.
C O V E R S T O R Y
,
,
,
,

Embracing Change, Leading Innovation, and Shaping the
Future of Business!
e live in a world where technological
Wadvancements occur at breakneck speed. From
artificial intelligence to blockchain, from
biotechnology to space exploration, the digital revolution
has touched every facet of our lives. Within this versatile
environment, it's the leaders who harness these innovations
and steer them toward meaningful impact that truly stand
out.
Meet Helen Constantinides, the Chief Information
Officer at AVBOB Mutual Assurance Society South
Africa, whose journey embodies the essence of
adaptability, perseverance, and a relentless pursuit of
excellence.
As a child, Helen's dreams revolved around becoming a
doctor or a lawyer, noble pursuits that promise to make a
difference in people's lives. Little did she know that her
path would take a different direction, leading her into the
dynamic world of technology. But the seeds of her early
aspirations laid the foundation for her future endeavors.
"Our childhood aspirations," she reflects, "Shape our
values and ambitions, guiding us even when our path
diverges."
Helen's career in technology wasn't just a choice; it was an
embrace of adaptability and a thirst for new challenges.
Technology, she believes, is the driving force behind
positive transformations in our world. It's a realm that
demands continuous learning, positioning its practitioners
at the forefront of innovation. Helen is not just an observer
of change; she is a catalyst for it.
Venturing into the realm of technology has allowed her to
actively shape the future. As a CIO, her role is not confined
to overseeing IT infrastructure; it's about driving change
within businesses and enhancing people's lives through
technological advancements. She's not content with simply
reacting to change; she's determined to be its architect.
The journey of a CIO in today's business landscape
demands more than just technical expertise. It calls for
qualities like strength, persistence, courage, and unrelenting
focus. Helen Constantinides embodies these traits and
more. Her commitment to continual learning ensures that
she stays ahead in a field where standing still means falling
behind.
Helen believes in breaking through barriers and adopting a
solution-oriented mindset. She is a pioneer of innovative
problem-solving approaches that not only solve immediate
challenges but also set new standards for the industry.
Below are the highlights of the interview:
Visionary: Technological Impact and Achievements
Helen, a skilled technologist, possesses the ability to
conceptualize, create, and implement solutions with the
potential to transform the way people live, work, and
connect. Her endeavors in the technology sector, whether
they involve pioneering software development, designing
user-friendly interfaces, or contributing to cutting-edge
research, hold the promise of disrupting established norms
and making a lasting impact on various businesses,
industries, and society as a whole.
In her current role, she holds the esteemed position of Chief
Information Officer and Executive Member for the AVBOB
Mutual Assurance Society and the Group. Helen is proud to
have received prestigious honors, including being
recognized as one of the '10 Best CIOs of 2022' and as a
finalist for the 'Visionary CIO' in both 2019 and 2020. In
addition to these achievements, she has had the privilege of
serving as a member of the DASA DevOps Jury Panel in
both 2022 and 2023, as well as contributing her expertise as
a board member for Wired4women.
Vision for Digital Transformation
As the Chief Information Officer (CIO), Helen considers
her role to be that of a visionary and catalyst for the future.
She is deeply committed to unlocking new achievements
and opportunities for AVBOB. Her mission is to inspire and
influence her peers in the effective utilization of
Information Technology (IT) to create customer value,
foster growth, improve profit margins, and enhance
shareholder wealth. Currently, AVBOB's most extensive
and strategically vital project is the comprehensive end-to-
end application transformation and modernization initiative.
This program represents the convergence of customer and
employee engagement and experience—digital
transformation. The IT and business units across the
AVBOB Group are collaboratively working to revamp and
automate processes and introduce modernized applications
and technologies, all while managing changes and
equipping the workforce with modern skills.
South Africa's 10 Most Influen al CIOs to Watch

WE STAND AS A
DRIVING FORCE
PROPELLING
CHANGE AND
ADVANCEMENT
WITHIN THE
INSURANCE AND
FINANCIAL
INDUSTRY,
OFFERING A FRESH
PERSPECTIVE AND
DELIVERING
INVALUABLE
CONTRIBUTIONS
TO THIS EVER-
EVOLVING SECTOR.
Helen Constan nides
AVBOB Mutual Assurance
Society South Africa
,
,
,
,

The digital transformation journey at AVBOB revolves
around advancing a digital agenda of change that adds
substantial value. The overarching goal of the IT
department is to establish a sustainable, inclusive, and
service-oriented digital workplace for both customers and
employees. The purpose is to drive innovative digital
solutions that unlock value and fortify business resilience.
The integration of digital technology across all operations is
revolutionizing customer engagement, ensuring a consistent
and accessible experience anytime, anywhere.
The ICT strategy serves as a strategic roadmap guiding
AVBOB towards achieving its overarching objectives.
Currently, the AVBOB Group is actively pursuing various
digital initiatives aimed at enhancing customer-centricity
through self-service, automation, and intuitive data
solutions. In today's highly competitive landscape,
delivering immediacy, personalization, and accessibility to
customers is of utmost importance.
Helen firmly believes that each leader encounters unique
challenges and opportunities while navigating their roles.
As they construct technological bridges within the
organization, it is essential to embrace authenticity and
personal accountability while remaining steadfast in the
vision for progress along the digital transformation journey.
The bridges forged must be robust enough to facilitate
candid discussions that drive meaningful change and
transformation in the realms of technology and business.
Shaping Tomorrow by Embracing Change
The digital transformation program is viewed as highly
significant. It has captured the attention of AVBOB's board
and holds a prominent place in their strategic initiatives.
This program represents a shift from the old to the new,
where what was once never-ending now becomes a fresh
start. Its objective is to replace outdated systems with
modern solutions, ultimately shaping AVBOB into a
company that meets present demands and prepares for the
future. The progress made in AVBOB's digital
transformation journey has been truly transformative. They
have taken a leading role in this journey, fostering
connections and deeply ingraining digital transformation
principles into their organizational culture. This
comprehensive approach includes automation,
modernization, seamless integration of data and
applications, optimization of existing systems, and
maintaining a high level of competitiveness in the ever-
evolving digital landscape.
Elevating Security and Efficiency
Maintaining a delicate equilibrium between robust
cybersecurity measures and the seamless operation of IT
processes is a pivotal responsibility for AVBOB's Chief
Information Officer (CIO). In response to the escalating
cyber threats, AVBOB consistently evaluates and enhances
the Group's cybersecurity defenses, reinforcing safeguards
against potential breaches and cyberattacks.
The insurance industry operates within a highly regulated
framework. AVBOB's steadfast commitment to continuous
action ensures the company's compliance with all relevant
laws and industry standards governing information
technology and data management.
In the relentless pursuit of excellence, AVBOB remains
vigilant in tracking the latest technological trends and
identifying innovative solutions that enhance the efficiency
of operations and elevate the experiences of valued
customers. This dedication is a daily imperative.
By embracing a proactive and comprehensive approach to
cybersecurity, one that encompasses the triad of people,
processes, and technology, the CIO can effectively shield
data while preserving the efficiency and responsiveness of
IT operations to meet the ever-evolving needs of the
business. The meticulous balancing act required to
prioritize these facets demands perpetual vigilance and a
steadfast commitment to staying one step ahead of
emerging threats.
Collaborative Digital Transformation
Fostering collaboration is an imperative that guides
AVBOB's daily endeavors. The evolving landscape of their
business continually underscores the need for enhanced
technological capabilities. Technology serves as the
cornerstone of AVBOB's future, empowering them to
embark on an ongoing digital journey that significantly
impacts their service delivery to individuals across South
Africa.
At its core, the digital transformation program spanning the
entirety of the AVBOB Group is, fundamentally, an
inclusion initiative. It aspires to seamlessly integrate digital
technology into every facet of its operations, thereby
reshaping operational paradigms and enriching the value
provided to members, consumers, and dedicated employees.

AVBOB's mission is to empower technology to align
with the strategic imperatives of their business,
bridging the gap between IT and overarching business
objectives. The velocity of this transformation is
intricately tied to their business strategy, foremost
priorities, and designated timelines. While they remain
acutely attuned to external influences such as customer
trends, local market dynamics, and competitive forces,
these factors serve to inform and, at times, challenge
their timelines. Nevertheless, their unwavering
commitment to safeguarding their reputation dictates
that they prioritize doing things the right way for their
customers, even if it necessitates additional time and
diligence.
Data-driven Approach
AVBOB's use of data analytics and insights to enhance
its services and provide more value to its customers is
driven by a commitment to data-driven decision-
making. In today's technology-driven world, data plays
a crucial role in transforming industries and improving
business performance. It recognizes the importance of
harnessing the power of data to make informed
decisions, optimize business operations, and
personalize customer interactions and services. By
leveraging data, it empowers its customers and
members by providing them with valuable insights into
its services and products.
Technological innovation is a key focus for AVBOB, as
it strives to equip its customers with the necessary tools
to navigate the digital landscape. This includes offering
self-service options and introducing customer-facing
digital channels. These advancements are aimed at
enhancing personalization, integrating data seamlessly,
and delivering high-quality customer application
services.
AVBOB's commitment to its customers goes beyond
just providing services. The company takes a holistic
approach to customer lifetime value, ensuring enduring
satisfaction and success. This commitment is evident in
its ongoing investments in data analytics to gain deeper
insights into customer preferences, behaviors, and
needs. By doing so, it can tailor its services and
effectively support its members.
Overall, AVBOB's use of data analytics and insights
underscores its dedication to enhancing customer

experiences and creating value through personalized
services.
Enhancing Customer Experience in Funeral Services
AVBOB has embraced digital transformation to enhance the
customer experience in the funeral services industry. By
integrating technology thoughtfully, it aims to offer greater
convenience, support, and personalization during what can
be a sensitive and challenging time for families. To achieve
this, AVBOB has developed a web and mobile app that
provides easy access to essential information, FAQs, grief
support resources, and immediate assistance to answer
common questions, available 24/7.
Additionally, it has created digital tools that empower
customers to make informed decisions, expedite claim
payments, and reduce stress during difficult times. They
have implemented secure online document storage for
important end-of-life documents and convenient digital
payment options to streamline financial transactions for
grieving families.
Recognizing the importance of their employees' role in
providing exceptional customer service, AVBOB has
invested in technology initiatives to equip their staff with
digital tools. They have also developed internal support
systems to assist employees in managing the emotional
challenges that arise when dealing with grieving families.
In the interest of security and privacy, AVBOB utilizes
digital solutions to protect customer data, particularly
considering the sensitive nature of the funeral services
industry. They comply with data protection regulations,
building trust with customers regarding the safety of their
personal information.
To continuously enhance the customer experience, it
actively seeks feedback from both customers and
employees. This feedback helps them identify areas for
improvement and innovation in their services.
Ethical Approach to Integrating Emerging Technologies
AVBOB's approach to integrating emerging technologies
while maintaining ethical practices and customer trust is
centered around a "Zero compromise" and "Zero tolerance"
stance. This commitment to ethical behavior is deeply
ingrained in its values and reflects the organization's culture
of integrity and trust. It recognizes the increasing
importance of ethical considerations as technology
continues to advance and become more pervasive in our
lives. The company is dedicated to safeguarding the use,
storage, and sharing of data, with an emphasis on obtaining
consent for the use of personal information from its
members. Protecting data from breaches and unauthorized
access is seen as an ethical duty, and AVBOB takes
measures to ensure this is upheld.
Furthermore, AVBOB is mindful of the ethical implications
surrounding the production and disposal of IT assets. The
company also prioritizes the use of "green energy" in its
data centers, demonstrating a commitment to environmental
responsibility.
In the design of its applications and employee and member
engagement platforms, as well as social media platforms
and websites, it places importance on inclusivity and
bridging the digital divide in South Africa. This ensures that
all users have equal access and opportunities to engage with
its services and offerings. AVBOB's approach extends to
adhering to regulation and legislative governance, ensuring
that ethical practices are not only upheld within the
organization but also in line with external requirements.
CENTRAL TO OUR
ETHOS ARE
CONSIDERATIONS
AND RESPECT FOR
OTHERS, SELF-
RESPECT, AND AN
UNRELENTING
COMMITMENT TO
DELIVER AND EXCEL.
,
,
,
,

Overall, its integration of emerging technologies is guided
by a steadfast commitment to ethical practices and the trust
of its customers.
Commitment to Innovation
Attracting and retaining skilled IT professionals is crucial
for AVBOB's commitment to technological innovation. Its
strategic positioning as a forward-looking company focused
on creating shared value has been instrumental in driving
growth and fostering innovation, resulting in tangible
economic benefits for members and communities. To adapt
to the changing work landscape, AVBOB prioritizes
enhancing its workforce by offering upskilling opportunities
and equipping staff with new capabilities to enrich service
offerings. It is proud to have received the prestigious Top
Employer award in South Africa for six consecutive years,
highlighting its dedication to advancing the employee value
proposition through progressive human resource practices.
The success of AVBOB relies not only on having
individuals with the necessary skills to deliver top-tier
services to customers but also on the collective knowledge,
diverse expertise, and unwavering commitment of its
employees to drive sustainable value creation. It is
determined to attract and retain top talent in the IT field,
recognizing its crucial role in driving innovation and
maintaining a highly skilled workforce. This involves a
focus on talent development, fostering a positive workplace
culture, offering competitive compensation, engaging
employees in challenging projects, and valuing diversity.
Collaboration is highly valued, and it takes pride in
recognizing and rewarding exceptional talents that
contribute to its ongoing success.
Qualities and Advice for Aspiring Professionals
As a prominent CIO, the personal qualities that drive
passion for IT leadership are essential in shaping the future
of the insurance and financial industries. By offering a fresh
perspective and delivering invaluable contributions, they
have the potential to usher in groundbreaking innovations
and catalyze transformative shifts. It is their duty to seize
opportunities, act boldly, and leave an indelible mark
imbued with respect. In this dynamic arena, aspiring IT
professionals should embrace the prospect of thriving as
future leaders. Engaging in a profession that is rewarding
and inherently impactful requires consideration and respect
for others, self-respect, and an unwavering commitment to
deliver and excel. A personal tenet of successful IT
professionals revolves around the perpetual quest for
learning in life. By drawing lessons from diverse
experiences, they can propel themselves forward and
maintain an enduring sense of momentum.

In today's rapidly evolving world, technology serves as
the catalyst for positive change, shaping not only
organizations but also the lives and communities they
touch. Beyond merely streamlining processes and
automating tasks, technology has the power to revolutionize
the way we live, work, and interact with one another. When
harnessed effectively and aligned with overarching business
goals, technological initiatives become transformative
forces, empowering employees, customers, and our
businesses to work smarter, make informed decisions, and
achieve unprecedented levels of efficiency. By embracing
innovation and leveraging technology as a tool for progress,
we unlock boundless potential to uplift individuals, enhance
communities, and drive positive global impact.
Mahomed Shaik, the CTIO of Blue Label Telecoms, is
keen on driving meaningful changes at the intersection of
technology, business and digital innovation. With over two
decades of experience, including a decade as a management
consultant in diverse sectors and other leading industry
initiatives, Mahomed brings a wealth of expertise to the
table.
In our discussion with him, he talked about his primary
responsibilities at Blue Label Telecoms.
Below are the highlights of our conversation!
Please brief us about yourself and what inspired you to
embark on this sector.
I am Mahomed Shaik, passionately immersed in the
intersection of technology, business, and digital innovation.
My journey began as an entrepreneur in fashion retail,
cultivating the resilience essential for business triumphs.
Shifting gears to financial management, I mastered the art
of interpreting and applying numerical insights, laying the
foundation for my evolution into a technology-focused role.
I have always been captivated by the intersection of finance
and technology, and this fascination ultimately led me first
to dive into the dynamic world of retail and now fintech.
From an early age, I found myself captivated by the rapid
advancements in technology, from the rise of personal
computing to the dawn of the internet age. I started coding
at the age of 12, although I won't say which language, as it
will give my age away. This fascination only deepened as I
witnessed the transformative power of technology to
revolutionize industries, connect communities, and shape
the way we live, work, and interact.
What began as a fascination with gadgets and gizmos soon
evolved into a deeper appreciation for the underlying
principles of computing, coding, transformation, and digital
innovation. As I delved deeper into the world of technology,
I became increasingly drawn to its potential to tackle some
of the world's most pressing challenges. Whether it's
harnessing the power of technology applications to improve
and drive efficiency and productivity, leveraging blockchain
technology to revolutionize finance and supply chain
management, or exploring the boundless possibilities of
artificial intelligence, data, or augmented and virtual reality,
I saw technology not just as a tool but as a catalyst for
positive change.
My journey in the technology sector is driven by a passion
for exploring the frontiers of innovation, unraveling the
mysteries of emerging technologies, and harnessing their
potential to create a better, more connected world. It's a
journey marked by relentless curiosity, continuous learning,
and a steadfast commitment to pushing the boundaries of
what's possible. My journey into the fintech industry is a
blend of a deep-rooted interest in finance and a keen
awareness of the transformative power of technology.
With a Master's in Business Administration (MBA) from
the Gordon Institute of Business Science (GIBS), I laid the
foundation for a career that seamlessly merges my
academic knowledge with hands-on experience. Over the
years, I have accumulated expertise in Retail, Financial
Services, Management Consulting and Fintech.
Could you give our readers an insight into Blue Label
Telecoms and its inception story?
Blue Label Telecoms is a mobile technology company that
specializes in prepaid products and the electronic
distribution of virtual merchandise and value-added
Mahomed
Shaik Cul va ng the Resilience
Essen al for Business Triumphs
February, 2024 www.thecioworld.com
16

Mahomed Shaik
Group Chief Technology and
Informa on Oﬃcer (CTIO)
Blue Label Telecoms
17

services, including the full and seamless reconciliation of
billions of nano transactions.
"Anything that has alphanumeric characters, a barcode, or a
QR code can be vended. As long as it can be digitized, it
can be sold. The imagination becomes the limitation."
These are the words of Blue Label Telecoms Co-CEOs
Mark Levy and Brett Levy. In the early 2000s, prepaid
airtime for cell phones could only be accessed via a
physical card, which was very impractical. The man in the
middle (the distributor) may have only needed to stock up
on a certain denomination of prepaid card (e.g., ZAR55)
and would require a stock quantity of ten. Distributing 10
cards was logistically problematic, as it would mean the
distributor only received them in two to three weeks' time.
The two brothers realized in the early 2000s that prepaid
cellular products could be simplified for the customer
(user), the distributor, and the supplier. This was the start of
digitizing prepaid airtime through an electronic top-up pin.
And as they say, the rest is history. Blue Label Telecoms
now has an extended product range such as prepaid
electricity, vouchers, gaming vouchers, ticketing (events
and transport), and data solutions. Furthermore, Blue Label
Telecoms has broad distribution channels (retail, financial
services, etc.) and continues to grow its ecosystem.
Blue Label Telecom's philosophy is to relentlessly drive
financial inclusion for the mass market. This is achieved
through our entrepreneurial flair and our proprietary
technology platforms.
As a CIO, what do you consider your primary
responsibility in driving the organization's digital
strategy and technology initiatives?
As the Group Chief Technology and Information Officer
(CTIO), my primary responsibility in driving the
organization's digital strategy and technology initiatives
revolves around aligning technology with the overall
business objectives and ensuring that technology
investments deliver tangible value and competitive
advantages. Here are some key aspects of my role:
Ÿ Strategic Planning: I work closely with the executive
team to understand the organization's strategic goals and
identify how technology can support and enable those
objectives. This involves developing a comprehensive
digital strategy that outlines the roadmap for technology
adoption, innovation, and transformation.
Ÿ Technology Innovation: My team and I continuously
assess emerging technologies and industry trends to
identify opportunities for innovation that can drive
efficiency, enhance customer experiences, and create
new revenue streams. This involves evaluating the
potential risks and benefits of adopting new
technologies and championing innovation initiatives
within the organization. Currently, we are modernizing
our legacy technology platforms from the ground up so
they apply the latest architecture approaches
(microservices, composable, etc.), are API-first, and
have security built in as a foundation.
Ÿ Infrastructure and Operations: I oversee the
management of the organization's IT infrastructure,
ensuring that systems, networks, and applications are
secure, reliable, and scalable to support business
operations. This includes implementing robust
cybersecurity measures to protect against threats and
ensure compliance with regulatory requirements.
Together with the rest of the Blue Label business, I lead the
organization's digital transformation efforts, guiding the
adoption of digital technologies and processes to streamline
operations, improve efficiency, and enhance agility. This
includes digitizing manual processes, leveraging cloud
computing, and implementing enterprise-wide digital
platforms. At Blue Label, not only do we invest in
technology to drive our digital transformation, but we also
#leavenohumanbehind. Our workforce is key to our
success, and as a result, we also invest in programs and
training that transform our mindsets, our insights, and our
competencies to succeed in this new digital world.
Stakeholder Engagement: I collaborate with key
stakeholders across the organization, including business
leaders, department heads, and external partners, to ensure
that technology initiatives are aligned with their needs and
priorities. This involves fostering strong relationships,
communicating effectively, and managing expectations
throughout the project lifecycle.
My journey in the
technology sector is driven by
a passion for exploring the
fron ers of innova on, unraveling
the mysteries of emerging
technologies, and harnessing
their poten al to create a be er,
more connected world.
18

Talent Development: I ensure that the organization has the
skills and expertise needed to support its technology
initiatives. This includes promoting a culture of continuous
learning and providing opportunities for professional
growth and advancement. We have recently introduced a
technology graduate program, which is resulting in
tremendous value for technology and building a talent
pipeline.
In your role, how do you prioritize and balance
innovation with maintaining the stability and security of
the organization's IT infrastructure?
Blue Label, by nature, is very entrepreneurial. In fact,
entrepreneurship and being innovative are rooted in our
organizational values. Anchored in this entrepreneurial
spirit that drives both our organization and myself, my team
and I recognize the importance of striking this delicate
equilibrium. It's a dynamic journey where our shared
ambition sometimes propels us ahead of our own
expectations. By seamlessly integrating cutting-edge
advancements with robust risk management practices, we
fortify our systems against potential threats while fostering
a culture of forward-thinking solutions. This journey is
underpinned by a commitment to continuous learning and
proactive vigilance, empowering our team to safeguard our
digital assets. Through this approach, we not only drive
sustained growth but also cultivate unwavering trust and
confidence among our stakeholders.
Continuous improvement is key in technology. Can you
share an example of how you've implemented process
improvements or innovations to enhance IT efficiency?
Upon joining our organization, I immediately recognized a
critical bottleneck hindering our ability to deliver new
products, features, and updates to production in a timely
manner. The existing software deployment process relied
heavily on manual steps for code review, testing, and
deployment, leading to inconsistencies, errors, and
prolonged lead times.
I took the reins in modernizing and streamlining our
development process to tackle this challenge head-on and
drive IT efficiency to new heights. This endeavor
commenced with a thorough assessment and analysis of our
existing processes, pinpointing bottlenecks, evaluating team
structure and skills, and identifying areas ripe for
improvement.
Armed with insights from our assessment, we swiftly
implemented a series of transformative measures. We
prioritized projects based on strategic importance,
reorganized our delivery and development teams into
focused business and application squads, and appointed
scrum masters and product owners to spearhead day-to-day
delivery and management tasks.
The pièce de résistance of our overhaul was designing and
implementing a cutting-edge Continuous
Integration/Continuous Deployment (CI/CD) pipeline. This
revolutionized our approach to software deployment,
automating key processes and drastically reducing lead
times.
The results speak volumes. Complex projects and solutions
that might have taken over a year to deliver now take less
than half that time. This monumental improvement has
enhanced our efficiency and empowered our organization to
tackle complex strategic projects with unparalleled agility
and precision.
As a leader, how do you encourage a positive and
innovative culture within your IT team, fostering
creativity and professional growth among your team
members?
In my role as CTIO, I prioritize the establishment of trust
by consistently delivering on commitments and
empowering my team members. In fact, it's a top priority
for us. My entire team now uses a trust equation within
technology so that we can build trust with stakeholders,
customers, and colleagues, which lays the foundation for
productive collaboration and growth.
I believe in granting autonomy and ownership to our team
members, fostering a sense of accountability and
motivation. Besides, with the team I am blessed with, not
only do I not need to micromanage, they won't let me!
Embracing diverse perspectives and embracing both
successes and failures as learning opportunities is key to
our continuous improvement journey. We provide avenues
for learning and development, coupled with regular
feedback, to ensure that each team member has the tools
they need to excel. While we work hard, we also play hard.
The Blue Label technology team certainly loves a good
party which allows us to let our hair down every now and
again.
By creating an environment where creativity is encouraged
and achievements are celebrated, we cultivate a culture
where innovation thrives and our collective potential is
unleashed.
19

A Step-by-Step
Guide to Building
Intelligent Digital
Workforces
20

To keep up with the competitive market, businesses
are constantly seeking ways to optimize their
operations, improve efficiency, and stay ahead of
the competition. One strategy that has gained significant
traction in recent years is hyperautomation.
Hyperautomation represents the next evolution of
automation, leveraging advanced technologies like artificial
intelligence (AI), machine learning (ML), robotic process
automation (RPA), and other intelligent automation tools to
streamline processes and enhance productivity across the
organization.
In this article, we'll explore the power of hyperautomation
and provide a step-by-step guide to help businesses build
intelligent digital workforces.
Understanding Hyperautomation
Hyperautomation is not just about automating repetitive
tasks; it's about orchestrating end-to-end processes,
integrating systems, and leveraging data-driven insights to
drive intelligent decision-making. By combining RPA with
AI and ML capabilities, organizations can automate
complex workflows, handle unstructured data, and adapt to
changing business requirements in real-time.
The key components of hyperautomation include:
Robotic Process Automation (RPA): RPA involves the use
of software robots, or "bots," to automate repetitive tasks
traditionally performed by humans. These bots can mimic
human actions, interact with multiple systems, and execute
tasks with speed and accuracy.
Artificial Intelligence (AI): AI technologies such as natural
language processing (NLP), machine learning, and
computer vision enable systems to understand, interpret,
and learn from data. AI-powered algorithms can analyze
vast amounts of information, make predictions, and
automate decision-making processes.
Machine Learning (ML): ML algorithms allow systems to
improve performance over time by learning from data
patterns and feedback. ML models can recognize patterns,
detect anomalies, and optimize processes without explicit
programming.
Process Mining: Process mining involves analyzing event
logs and transaction data to visualize, monitor, and optimize
business processes. By identifying inefficiencies and
bottlenecks, organizations can streamline workflows and
improve operational performance.
The Power of Hyperautoma on!
21

Building an Intelligent Digital Workforce: A Step-by-
Step Guide
Now let's delve into the step-by-step process of building an
intelligent digital workforce through hyperautomation:
Step 1: Identify Opportunities
Begin by identifying the processes and tasks within your
organization that are ripe for automation. Look for
repetitive, rule-based activities that consume significant
time and resources. Conduct process assessments and
engage stakeholders to prioritize automation opportunities
based on impact and feasibility.
Step 2: Design Workflows
Once you've identified automation opportunities, map out
the end-to-end workflows and processes. Define the inputs,
outputs, decision points, and integration points involved in
each process. Collaborate with cross-functional teams to
design efficient and scalable workflows that align with
business objectives.
Step 3: Select Automation Tools
Evaluate and select the appropriate automation tools based
on the requirements of each process. Choose RPA platforms
that support AI and ML capabilities, as well as integration
with existing systems and technologies. Consider factors
such as ease of use, scalability, security, and vendor
support.
Step 4: Develop Automation Solutions
Work with your automation team or vendor partners to
develop and deploy automation solutions tailored to your
organization's needs. Leverage RPA bots to automate
repetitive tasks, AI models to handle unstructured data, and
ML algorithms to optimize processes. Test the solutions
rigorously to ensure reliability, accuracy, and compliance.
Step 5: Monitor and Optimize
Continuously monitor the performance of your automation
solutions and gather insights from operational data. Use
process mining tools to visualize workflows, identify
bottlenecks, and measure key performance indicators
(KPIs). Iterate on your automation solutions based on
feedback and analytics to drive continuous improvement.
Step 6: Scale and Expand
As you gain confidence and experience with
hyperautomation, scale your digital workforce by
automating additional processes and expanding automation
capabilities across the organization. Foster a culture of
innovation and collaboration to drive adoption and
maximize the value of automation investments.
The Benefits of Hyperautomation
By embracing hyperautomation, organizations can unlock a
wide range of benefits, including:
Improved Efficiency: Hyperautomation streamlines
processes, reduces manual effort, and accelerates task
completion times.
Enhanced Accuracy: Automation eliminates human errors
and ensures consistent, error-free execution of tasks.
Cost Savings: By automating repetitive tasks, organizations
can lower operational costs, increase productivity, and
achieve a higher return on investment (ROI).
Scalability: Hyperautomation enables organizations to scale
their digital workforce quickly and efficiently to meet
growing business demands.
Better Decision-Making: AI-driven insights and analytics
empower organizations to make data-driven decisions and
optimize business outcomes.
Enhanced Customer Experience: By automating customer-
facing processes, organizations can deliver faster response
times, personalized experiences, and improved satisfaction
levels.
In conclusion, hyperautomation represents a paradigm shift
in how organizations approach process automation and
digital transformation. By combining RPA, AI, ML, and
process mining technologies, businesses can build
intelligent digital workforces that drive efficiency, agility,
and innovation. By following the step-by-step guide
outlined in this blog, organizations can harness the power of
hyperautomation to unlock new levels of productivity,
competitiveness, and growth in today's digital economy.
- Alaya Brown
22

Two roads diverged
in a wood, and I—I
took the one less
traveled by, And
that has made all
the difference.
- Robert Frost
www.thecioworld.com

Nomazwi
Mhloma
24

Leveraging Transformation for Enhanced Efficiency and
Service Delivery in the Public Sector!
In a time of swift technological progress, the topic of
whether technology can transform public sector service
delivery is a significant one. The rising reliance of
societies on digital solutions for routine chores has raised
expectations for government services to be more
streamlined and effective than before. Can technology in
the public sector, however, really meet these expectations?
This question has been a guiding light for Nomazwi
Mhloma, the Deputy Chief Information Officer (CIO) at
eThekwini Municipality. With a relentless passion for
leveraging innovation in IT service management, her
journey through the technology sector has been nothing
short of transformative.
In her current role at eThekwini Municipality's Information
Management Unit, Mhloma focuses on ICT customer
services, spanning Customer Relationship Management,
Service Management, and End User Support management.
Her career trajectory reflects a deep-seated fascination with
the potential of technology to solve complex challenges and
enhance efficiency in the public sector.
Mhloma's journey began with her tenure as an ICT Service
Delivery Manager at Transnet, where she honed her skills in
IT service management. Her subsequent role as an ICT
Campus Manager at the University of Johannesburg further
solidified her belief in the transformative power of
technology. Now, as the Deputy CIO at eThekwini
Municipality, Mhloma is at the forefront of driving digital
transformation in one of South Africa's most dynamic
municipalities.
For Mhloma, the opportunity to contribute to the digital
transformation of eThekwini Municipality represents more
than just a career path; it's a chance to make a tangible
difference in service delivery. Recognizing the pivotal role
of technology as a basic instrument in government service
delivery, Mhloma is dedicated to harnessing innovation to
improve the lives of citizens.
Below are the interview highlights:
Could you give our readers an insight into your
company and its inception story?
EThekwini municipality is the third-largest municipality in
South Africa. It has 3.9 million residents, according to the
latest census, and contributes 34.7% to the province's
population. eThekwini holds a pivotal economic role,
boasting a GDP contribution of 59.88%. The city has
diversified strengths from manufacturing to tourism and has
identified catalytic projects worth R276 billion. Notably,
eThekwini received recognition for its COVID-19 response.
The vision for the city is to become Africa’s most caring
and liveable city, where all citizens live in harmony, guided
by core values such as sustainability, economic success,
compassion, smart development, and poverty reduction.
As a CIO, what do you consider your primary
responsibility in driving the organization's digital
strategy and technology initiatives?
As the Deputy CIO, my primary responsibility is to align
technology initiatives with the overall strategic objectives
of eThekwini Municipality, ensuring they contribute
directly to organizational goals. This involves leading the
development and execution of the digital strategy and
ensuring that IT projects contribute to the municipality's
goals of improved service delivery, enhanced efficiency,
and citizen engagement. I work closely with other leaders to
identify opportunities where technology can be a catalyst
for positive change and growth. I must champion
innovation, manage technology investments to ensure ROI
and foster a culture of digital transformation. This involves
assessing emerging technologies, mitigating risks, and
ensuring collaboration across departments. Ultimately, my
role is to leverage technology to enhance operational
efficiency, drive business growth, and maintain a
competitive edge in the rapidly evolving digital landscape.
Can you share a specific example of a challenging IT
project you successfully led, highlighting your problem-
solving and leadership skills?
Led the challenging Microsoft 365 Enterprise Agreement
project, navigating complexities in negotiation and
implementation. Faced issues like varying departmental
needs and budget constraints. Employed strategic problem-
solving by conducting thorough stakeholder consultations
to understand specific requirements. Leveraged effective
negotiation skills to reach a favorable agreement with
Microsoft, aligning licensing with departmental needs.
Demonstrated leadership by coordinating seamlessly
between IT, finance, and department heads. Successfully
implemented the agreement, optimizing licensing costs
while ensuring all departments had access to necessary
M365 features. The project showcased my ability to lead
complex IT initiatives, negotiate effectively, and ensure
alignment with organizational goals.
25

In your role, how do you prioritize and balance
innovation with maintaining the stability and security of
the organization's IT infrastructure?
I prioritize innovation by assessing its potential to align
with business goals and enhance efficiency. Simultaneously,
I maintain stability and security by implementing robust
cybersecurity measures, regular system audits, and
compliance checks. Striking a balance involves careful risk
assessment, phased implementations, and a responsive
incident management framework. This ensures that, while
driving innovation, the organization's IT infrastructure
remains resilient, secure, and capable of adapting to
emerging challenges.
How do you stay updated on emerging technologies and
trends, and how do you ensure your IT team remains
well-informed and adaptable?
I continuously analyze online publications, attend webinars,
and monitor industry reports to stay abreast of emerging
technologies. For my IT team, I foster a culture of
continuous learning through regular training sessions,
encourage participation in conferences, and provide access
to relevant online courses. Additionally, we engage in
knowledge-sharing forums to exchange insights and ensure
collective adaptability.
Collaboration is crucial in technology leadership. Can
you provide an instance where you fostered effective
collaboration between IT and other departments to
achieve a common goal?
In August 2023, I led and coordinated a transformative
Learning Exchange Workshop in collaboration with our
Municipal Learning Academy, demonstrating my
commitment to effective collaboration in technology
leadership. By inviting internal eThekwini departments,
provincial and national government stakeholders, as well as
private sector representatives, we created a platform for
diverse perspectives and insights. The workshop facilitated
open discussions on shared challenges and opportunities in
technology adoption. Through interactive sessions and
collaborative activities, participants gained a deeper
understanding of each other's needs and capabilities. This
event not only fostered cross-departmental collaboration but
also strengthened partnerships with external stakeholders
and encouraged working together as spheres of government
and the private sector. As a result, the workshop laid the
foundation for ongoing collaboration, leading to shared
goals and enhanced technological initiatives.
What methodologies or frameworks do you find most
effective in managing IT projects, and why?
PRINCE2 (PRojects IN Controlled Environments) is
considered ideal for its structured approach, clear stages,
and emphasis on business justification. Its focus on defined
roles, effective communication, and flexibility in adapting
to project changes enhances overall project control.
PRINCE2 provides a comprehensive framework that
promotes efficiency, risk management, and stakeholder
involvement, making it a robust methodology for managing
IT projects with diverse requirements and dynamic
environments.
Given the increasing importance of cybersecurity, how
do you approach ensuring the organization's data and
systems are adequately protected?
Ensuring robust cybersecurity is paramount. I adopt a
multi-layered approach to safeguarding the organization's
data and systems. Firstly, I implement BitLocker for
comprehensive hard drive and data encryption, ensuring
sensitive information is protected from unauthorized access.
Additionally, I leverage Trend Micro as the antivirus
solution, providing real-time threat intelligence and
proactive defense against evolving cyber threats. Regular
security audits and vulnerability assessments are conducted
to identify and address potential weaknesses. Employee
training on cybersecurity best practices is also prioritized.
This integrated strategy, combining encryption measures
like BitLocker with advanced antivirus solutions, forms a
resilient defense, safeguarding our data and systems against
cyber threats.
I implemented CA Service Desk automation by integrating
AI-driven chatbots for routine issue resolution, reducing
response times by 30%. Introduced predictive analytics to
anticipate potential IT issues, preventing downtime and
improving system reliability. Utilized automation to
streamline ticket routing, leading to a 20% increase in issue
resolution efficiency. Established a self-service portal with
an AI-driven knowledge base, empowering users to
troubleshoot common problems independently, reducing the
service desk workload by 25%. These innovations enhanced
IT efficiency, allowing the team to focus on more complex
tasks and strategic initiatives, ultimately improving overall
IT service management effectiveness.
26

members?
I foster a positive and innovative culture by promoting
open communication, recognizing and rewarding creative
contributions, and encouraging a mindset that embraces
learning from failures. I provide autonomy, allowing
team members to explore new ideas and allocate time for
personal projects. Regular skill development
opportunities, mentorship programs, and a collaborative
environment contribute to continuous professional
growth, creating a culture that values both innovation and
individual advancement.
27

Structuring Business
and
Teams for a
Flow of Work
28

C
ollaboration between technology and business
teams is more important than ever in today's
interconnected world. Companies are using
technology more and more to improve consumer
experiences, increase operational efficiency, and spur
innovation. Still, many firms struggle to get business and
technology departments to work together seamlessly.
In this article, we'll explore the concept of synergy in action
and how structuring business and technology teams
effectively can lead to a seamless flow of work and
improved outcomes.
Understanding Synergy:
Synergy is the concept of two or more entities working
together to produce a result that is greater than the sum of
their individual efforts. In the context of business and
technology teams, synergy entails aligning goals, processes,
and communication channels to leverage each other's
strengths and expertise effectively. It's about breaking down
silos and fostering a collaborative environment where
cross-functional teams can thrive.
The Importance of Synergy:
Effective synergy between business and technology teams is
critical for several reasons:
Innovation: Collaboration between business and technology
enables the identification and implementation of innovative
solutions to address business challenges and opportunities.
Efficiency: By working together, teams can streamline
processes, eliminate redundancies, and optimize resources,
Synergy in Ac on!
29

leading to increased efficiency and productivity.
Customer Satisfaction: Seamless collaboration ensures that
technology solutions meet the needs and expectations of
customers, leading to improved satisfaction and loyalty.
Agility: In today's rapidly evolving business landscape,
organizations need to adapt quickly to changes. Synergy
enables agility by facilitating rapid decision-making and the
implementation of changes.
Structuring Business and Technology Teams for
Synergy:
Achieving synergy between business and technology teams
requires a deliberate approach to team structure, processes,
and culture. Here are some key strategies to consider:
Cross-Functional Teams: Instead of operating in silos,
organizations should form cross-functional teams that
include members from both business and technology
departments. These teams should be empowered to
collaborate closely on projects, with a shared understanding
of goals and priorities.
Clear Communication Channels: Effective communication
is essential for synergy. Establishing clear communication
channels, such as regular meetings, collaboration tools, and
shared documentation, ensures that team members stay
informed and aligned throughout the project lifecycle.
Common Goals and KPIs: Aligning goals and key
performance indicators (KPIs) across business and
technology teams encourages collaboration and ensures that
everyone is working towards the same objectives. This
shared sense of purpose fosters synergy and drives
collective success.
Mutual Understanding: Business and technology teams
often have different perspectives and priorities.
Encouraging mutual understanding and empathy between
team members helps bridge the gap and fosters a culture of
collaboration and respect.
Continuous Learning and Development: Investing in the
professional development of both business and technology
team members enhances their skills and knowledge,
enabling them to contribute more effectively to
collaborative efforts. Cross-training programs and
workshops can facilitate knowledge sharing and skill
transfer between departments.
Case Study: The Power of Synergy
Let's take a hypothetical example of a retail company
looking to enhance its online shopping experience.
Traditionally, the business team might focus on market
research, customer preferences, and product selection,
while the technology team would handle website
development, infrastructure, and security.
However, by adopting a synergy-driven approach, the
company forms a cross-functional team comprising
members from both departments. Together, they collaborate
to understand customer needs, identify pain points in the
existing online shopping experience, and brainstorm
innovative solutions.
The business team brings insights into consumer behavior,
market trends, and competitive analysis, while the
technology team leverages its expertise in user experience
design, web development, and data analytics. By working
together, they develop and implement a personalized
shopping platform that offers tailored recommendations,
seamless checkout, and real-time inventory updates.
The result? An online shopping experience that delights
customers, drives sales, and sets the company apart from
competitors. By harnessing the power of synergy, the
business and technology teams have achieved more
together than they could have individually.
Conclusion:
In today's interconnected world, synergy between business
and technology teams is essential for driving innovation,
efficiency, and customer satisfaction. By structuring teams
effectively, fostering clear communication, and promoting a
culture of collaboration, organizations can unlock the full
potential of their workforce and achieve greater success.
Embracing synergy isn't just about bringing teams together;
it's about harnessing the collective intelligence and
creativity of individuals to achieve remarkable results. As
businesses continue to navigate an increasingly complex
and competitive landscape, those who prioritize synergy
will emerge as leaders in their industries.
- Alaya Brown
30

Success is not how
high you have
climbed, but how you
make a positive
difference to the world.
- Roy T. Bennett
www.thecioworld.com

Naidoo
Driving Opera onal
Excellence and Building
Strategic IT Func ons
Shalin Naidoo
Chief Informa on
and Technology Oﬃcer
DRDGOLD
32

In a world constantly shaped by technological
advancements, industries with deep-rooted traditions
find themselves at a crossroads. Traditionally
conservative sectors, such as manufacturing, agriculture,
and construction, are undergoing a transformative journey
fueled by technology. The integration of smart sensors,
Internet of Things (IoT) devices, and automation is
streamlining processes, enhancing efficiency, and reducing
manual labor. The intersection of legacy practices and
cutting-edge technology poses a compelling question: Can
technology breathe new life into age-old industries?
This question sparked the journey of Shalin Naidoo, Chief
Information and Technology Officer at DRDGOLD,
through the uncharted realms of the mining sector. In a
world captivated by innovation, his fascination with the
transformative power of technology led him to an industry
deeply rooted in tradition. As the CIO of one of South
Africa's leading gold producers, he has made it his mission
to redefine mining operations, placing sustainability and
efficiency at the forefront.
Recognized as one of South Africa's Top 8 Visionary CIOs
by the Institute of IT Professionals and nominated for the
2019 CIO of the Year by the International Data
Corporation, Shalin has been a driving force at the
intersection of technology and mining. His tenure as the
CIO at Lenmed for six years showcased his prowess in
leveraging technology for healthcare, setting the stage for
his transformative role at DRDGOLD.
Appointed as the CIO of DRDGold in November 2020,
Shalin brings a wealth of experience, including a decade as
an IT consultant and notable positions at companies like
Anglo Platinum and Arysta LifeScience. His journey also
saw him at the helm of IT for Africa and the Middle East at
Arysta LifeScience and as the head of business applications
SA at Tronox.
His academic achievements mirror his professional success,
boasting an MBA from Pretoria University and a Masters in
Digital Business from Wits Business School. His dedication
to the fusion of business acumen and technological
innovation has positioned him as a thought leader in the
dynamic landscape of CIOs.
Below are the highlights from the interview!
Could you elaborate on the historical background and
inception story of DRDGOLD in the South African
mining sector?
DRDGOLD, with its rich history in the South African
mining sector, has evolved through innovative practices in
gold recovery. Our inception story is one of resilience and
adaptation, consistently striving to set benchmarks in
environmental responsibility and economic efficiency in
mining. DRDGOLD's journey began over a century ago,
embodying a spirit of innovation and resilience. We've
transitioned from traditional mining to becoming leaders in
gold recovery and land rehabilitation, continuously
adapting to the evolving economic and environmental
landscape and shareholders' needs. Our inception is a story
of transformation, mirroring South Africa's own growth and
challenges in the mining sector.
What are the key aspects of your primary responsibility
as CIO of DRDGOLD?
My primary responsibility involves steering DRDGOLD's
digital strategy, ensuring that technology initiatives align
with our overarching goal of operational excellence. This
encompasses digital transformation, IT infrastructure
enhancement, and fostering a culture of innovation within
the team. Leading DRDGOLD's digital strategy, my role
extends beyond managing technology. It involves driving
digital transformation, enhancing our IT infrastructure, and
embedding a culture of innovation. This strategic direction
is crucial to maintaining our competitive edge and ensuring
sustainable growth.
What were some of the challenging projects you
spearheaded?
There are a number of projects always underway, and each
of them has its own intricacies and challenges. By far the
most challenging project we are currently busy with is the
reconciliation of costs with production and production
activity. It is a multifaceted project with numerous variables
and trends that can only be found in the details of the
wealth of big data that we are currently generating. This
challenge requires not just technical expertise but also
leadership in coordinating diverse teams and aligning the
project with strategic business goals.
In your role as CIO, how do you balance innovation
with stability and security?
Innovation at DRDGOLD doesn't come at the expense of
stability and security. We prioritize a balanced approach
where cutting-edge solutions are rigorously tested and
evaluated before integration, ensuring a secure and robust
IT environment. Our approach to innovation is holistic,
33

ensuring that new technologies are stable and secure before
integration. We rigorously test new solutions, balancing the
need for innovation with the imperative of maintaining a
secure and reliable IT environment.
What strategies do you apply to stay abreast of
emerging technologies?
To remain at the forefront of technology, I actively engage
in industry forums and establish partnerships with tech
leaders. I ensure my team is equally informed and adaptable
through continuous programs and workshops. They strive to
continuously train and are encouraged to explore new
technologies, ensuring DRDGOLD stays ahead of the
curve.
As the CIO, how do you foster collaboration between
different departments?
Effective collaboration was exemplified in our cross-
departmental efforts to streamline data management. By
bridging IT and operational teams, we developed a unified
system that enhanced both data integrity and accessibility,
fostering better decision-making processes. Collaboration is
key to our IT strategy. An example is our project to unify
data management across departments, which improved data
integrity and accessibility. This initiative exemplified the
power of cross-departmental collaboration in enhancing
operational efficiency.
What are some of the effective IT Project Management
methodologies you incorporate at your workplace?
Agile methodologies have proven most effective, allowing
for flexibility and iterative improvement in our projects.
This approach aligns well with the dynamic nature of the
mining industry, where adaptability is key and allows us to
respond quickly to new challenges and opportunities,
ensuring continuous improvement in our projects.
What measures do you take to ensure cybersecurity?
Cybersecurity is a top priority. Our cybersecurity strategy is
robust and multi-layered, encompassing regular audits and a
strong culture of security awareness among all staff. We
continuously evolve our defenses to stay ahead of emerging
cyber threats, ensuring the integrity and security of our
systems.
How do you implement continuous improvement in IT?
Continuous improvement is integral to our IT strategy. A
recent focus has been optimizing our cloud infrastructure,
which has enhanced our scalability and performance while
also reducing costs. This ongoing improvement is crucial to
maintaining our competitive advantage.
What strategies do you apply to encourage a positive
and innovative team culture?
We foster a culture of creativity and growth by encouraging
open dialogue, recognizing individual contributions, and
providing opportunities for professional development. We
firmly believe in nurturing a team environment that
encourages creativity, encourages open dialogue, and
recognizes individual contributions. This culture not only
motivates our team but also fosters innovative thinking,
essential for our success in the technology-driven mining
sector.
What client testimonials and recognitions has
DRDGOLD received?
DRDGOLD's commitment to excellence is reflected in
positive client feedback and industry awards. These
accolades are a testament to our innovative practices and
the impactful contributions of our IT department to the
mining sector.
Hereby ending the interview thanking Shalin Naidoo for his
invaluable insights.
I foster a culture of crea vity
and growth by encouraging
open dialogue, recognizing
individual contribu ons, and
providing opportuni es for
professional development. This
approach not only mo vates
the team but also sparks
innova ve solu ons.
34

To encourage
innova on, I
encourage team
members to
experiment with new
technologies and
methodologies.
Tebalo Tsoaeli
Chief Information Oﬃcer (CIO)
The Johannesburg Stock Exchange (JSE)
36

hat sparks a lifelong passion? For Tebalo
WTsoaeli, it all began with a single line of code.
Born in the picturesque town of Maseru,
Southern Lesotho, his journey from a young dreamer to
Chief Information Officer at The Johannesburg Stock
Exchange (JSE) is nothing short of remarkable.
Raised in a nurturing environment, Tebalo's thirst for
knowledge led him to Machabeng College, the International
School of Lesotho, where he laid the foundation for his
future endeavors. It was here that he first delved into the
world of programming, igniting a spark that would shape
his career trajectory.
Fueled by his newfound passion for technology, he
embarked on a journey of academic excellence. He pursued
a BSc in Computer Science at the University of Natal,
followed by an honors degree at the University of the Free
State. But his thirst for knowledge didn't end there. In 2012,
Tebalo achieved a significant milestone by obtaining his
MBA from Rhodes University, solidifying his expertise in
both technology and business management.
Armed with a diverse skill set and a relentless drive for
success, Tebalo's professional journey led him to the
pinnacle of the financial world—the Johannesburg Stock
Exchange. As the CIO, he plays a pivotal role in steering
one of Africa's largest and most influential financial
institutions towards technological innovation and digital
transformation.
During our conversation with him, we had the opportunity
to discuss his vision for crafting technology strategies in
line with the JSE’s strategic ambitions.
Below are excerpts from the interview!
Please brief us about yourself and what inspired you to
embark on this sector.
My journey began in the picturesque town of Maseru, in
southern Lesotho, where I spent my childhood years. As
education played a crucial role in shaping my life path, I
obtained my high school qualifications from Machabeng
College—International School of Lesotho. There, my
interest in IT blossomed when, during my second year, I
was exposed to programming and ultimately wrote my first
piece of code. Further fueling my passion for knowledge
and technology, I subsequently pursued a BSc in Computer
Science at the University of Natal, followed by an honors
degree at the University of the Free State. Then later, in
2012, I successfully attained my MBA from Rhodes
University.
Could you give our readers an insight into your com-
pany and its inception story?
The JSE was established by Benjamin Woollan on Novem-
ber 8, 1887. His goal was to provide a platform for gold
mining companies to raise capital to make the most of
South Africa's first gold rush.
Today, the JSE is the largest stock exchange in Africa,
located in Johannesburg, South Africa, and is one of the top
20 exchanges in the world by market capitalization. The
JSE provides a platform for the buying and selling of
company shares listed on the exchange, as well as other
financial instruments such as bonds, derivatives, and
exchange-traded funds. It plays a crucial role in facilitating
investment and capital formation in South Africa and the
broader African continent.
As a CIO, what do you consider your primary responsi-
bility in driving the organization's digital strategy and
technology initiatives?
Cra ing Technology Strategies Aligned with Strategic Ambi ons
37

Leading the way in developing and implementing innova-
tive solutions and initiatives for the JSE technology
portfolio is a top priority. Ensuring that the current techno-
logical landscape is effectively managed to surpass service
levels, enhance cost-effectiveness, and deliver exceptional
quality and service is paramount. Additionally, crafting the
JSE Group's technology strategy in line with its strategic
ambitions is a key focus.
Can you share a specific example of a challenging IT
project you successfully led, highlighting your problem-
solving and leadership skills?
In 2022, we deployed an innovative information service,
JSE Trade Explorer, leveraging big xyt’s Liquidity Cockpit
for security analytics. Using the Trade Explorers’ unique
peer group rankings, trading firms can explore their market
share, examine how they interact with the order book, and
view their trading performance.
When dealing with the intricate process of implementing
cloud technology, I firmly believe that, as a leader, it is my
responsibility to set a precedent by leading from the front
and by example. During moments of uncertainty, it is vital
for leaders to demonstrate their presence and guide their
teams through the storm. This principle has been ingrained
in my leadership approach throughout my various experi-
ences.
Ultimately, thanks to the collective hard work of the team,
our adoption of cloud technology has set us up in good
stead with regards to implementing a modern scalable data
platform that will enable our clients easy and seamless
access to JSE data through a variety of modern channels
(APIs, streaming services, digital portals, e.t.c.), introduce
flexibility to our pushed and streaming data services, and
re-imagine our data platform through flexibility and
modernization.
In your role, how do you prioritize and balance innova-
tion with maintaining the stability and security of the
organization's IT infrastructure?
As CIO at the JSE, I prioritize and balance innovation with
maintaining the stability and security of our IT infrastruc-
ture by aligning our IT initiatives with the JSE's overall
strategic objectives, ensuring that any innovations support
and enhance our core business operations. This entails
constant risk assessment to identify potential vulnerabilities
and understand the potential impact of new innovations on
the IT infrastructure's stability and security.
Furthermore, I collaborate closely with other business
leaders, department heads, and operational teams to
understand their needs and requirements. This ensures that
any innovation introduced aligns with their objectives,
while also incorporating necessary security measures.
Additionally, at the JSE, we invest in robust infrastructure
by allocating sufficient resources to maintain a stable and
secure IT infrastructure. This includes implementing the
latest security measures, regularly updating and patching
systems, and conducting ongoing monitoring and testing.
How do you stay updated on emerging technologies and
trends, and how do you ensure your IT team remains
well-informed and adaptable?
As a CIO, staying updated on emerging technologies and
trends is crucial for maintaining a competitive edge. To
achieve this, I prioritize continuous learning by attending
industry conferences, seminars, and workshops. These
events provide opportunities to gain insights into emerging
technologies and trends, as well as to network with experts
in the field. I also allocate time for research and analysis of
emerging technologies and their potential impact on the
financial industry. This involves reading industry publica-
tions, research papers, market reports, and monitoring
technology news.
Furthermore, I regularly conduct research on industry
publications, reports, and online resources. This helps me
stay updated on the latest technological advancements and
trends relevant to our organization's IT needs. Additionally,
I maintain a strong network of industry professionals and
experts. By regularly interacting with them, I gain insights
into cutting-edge technologies, best practices, and market
trends. I also collaborate with technology partners, vendors,
and consultants to exchange knowledge and insights.
Collaboration is crucial in technology leadership. Can
you provide an instance where you fostered effective
collaboration between IT and other departments to
achieve a common goal?
In 2023, the JSE launched Colo 2.0 in partnership with
Beeks and IPC. This advanced managed infrastructure as a
service (IaaS) solution provides JSE clients with cloud-
based colocation services.
This launch required the input of several key market players
and divisions within the JSE. From IT and Capital Markets
to Marketing and Corporate Affairs. This was a crucial step
38

in the JSEs IT space, but everyone made crucial contribu-
tions to the successful launch and continued operations of
the platform.
What methodologies or frameworks do you find most
effective in managing IT projects, and why?
I firmly believe in creating and showing value in the early
stages of an initiative. Therefore, an agile methodology of
delivering projects is one I find to be very effective, as not
only does it allow you to show value in the early stages of a
project, but it also allows you to fail fast and pivot when
necessary. In addition, it helps mitigate the risk of failing at
the end of a project and having to end up writing off
exorbitant implementation costs.
Given the increasing importance of cybersecurity, how
do you approach ensuring the organization's data and
systems are adequately protected?
Ensuring the security and protection of the JSE’s data and
systems is of utmost importance to us; as such, we follow a
comprehensive approach to cybersecurity. By conducting
regular and thorough risk assessments to identify potential
vulnerabilities and threats, we are able to understand the
risks we face and prioritize our efforts accordingly.
We have a robust security framework that aligns with
industry best practices and international standards. This
includes implementing a combination of technical,
administrative, and physical controls to protect our systems
and data.
We conduct regular assessments and audits to evaluate the
effectiveness of our security measures. This helps us
identify any existing or emerging vulnerabilities and take
appropriate actions to address them promptly. Finally, we
recognize that human error can be a significant factor in
cybersecurity incidents, as such, we mandate the comple-
tion of several employee awareness and training modules.
In 2022, we deployed an innovative information service,
JSE Trade Explorer, leveraging big xyt’s Liquidity Cockpit
for security analytics. Using the Trade Explorers’ unique
peer group rankings, trading firms can explore their market
share, examine how they interact with the order book, and
view their trading performance. In 2023, the JSE, in
collaboration with Beeks and IPC, deployed an advanced
managed infrastructure-as-a-service (IaaS) solution that
would provide cloud-based colocation services to JSE
clients. The solution offers on-demand computing and
analytics, allowing the JSE to provide its clients with a
cutting-edge IaaS solution in a fully built, pre-installed
environment.
members?
I understand the importance of fostering a positive and
innovative culture within our IT team. To encourage this, I
promote open communication. I believe in fostering an
environment where team members can freely express their
ideas and opinions. Regular team meetings and one-on-one
sessions provide opportunities for open communication.
This allows team members to share their innovative ideas
and provide input on projects, fostering a collaborative and
inclusive culture.
I encourage a culture of continuous learning by providing
access to training and development resources. This includes
encouraging team members to attend relevant industry
conferences, workshops, and webinars. Additionally, I
support and sponsor certifications and professional
development courses to enhance their skills and knowledge.
Furthermore, I am a strong advocate of experimentation. To
encourage innovation, I encourage team members to
experiment with new technologies and methodologies.
Please provide us with a few client testimonials as well
as any awards or recognition that accurately reflect your
achievements in this industry.
In 2016, I participated in The Future CIO Programme by
the Gordon Institute of Business and WIPRO. I was also a
member of the International Executive Development
Programme (IEDP) with BANKSETA and Duke Corporate
Education. Then in 2017, I was awarded second place in the
FNB CodeFest Hackathon. My proudest achievement,
however, will always be my two beautiful daughters, aged
12 and 5.
39

Leadership is not about
titles, positions, or
owcharts. It is about one
life inuencing another.
J O H N C . M A X W E L L
www.thecioworld.com

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