Communicating With Customers: Using Nothing but Bits & Bytes

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We use my library's digital branch to communicate and interact with and engage our customers. This short presentation shows off some of the ways we achieve this.

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Communicating With Customers: Using Nothing but Bits & Bytes

  1. 1. Communicating with Customers: using nothing but bits & bytes David Lee King Topeka & Shawnee County Public Library davidleeking.com
  2. 2. What’s TSCPL Doing? in the website outside the website video twitter
  3. 3. in the website
  4. 4. in the website
  5. 5. in the website
  6. 6. in the website
  7. 7. outside the website
  8. 8. outside the website
  9. 9. outside the website
  10. 10. outside the website
  11. 11. outside the website
  12. 12. video
  13. 13. video
  14. 14. video
  15. 15. what can i do with my cell phone?
  16. 16. why is this important?
  17. 17. How to Communicate
  18. 18. create “comment-able” content!
  19. 19. write to your best friend
  20. 20. don’t be scary http://flickr.com/photos/scr47chy/148867629/
  21. 21. leave space for others http://flickr.com/photos/sharynmorrow/353307844/
  22. 22. ask!
  23. 23. Thanks! davidleeking.com

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