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Experience Design Makeover

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How Topeka & Shawnee County Public Library's website went through an extreme makeover, and 5 things you can do to makeover your website.

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Experience Design Makeover

  1. 1. Experience Design Makeover David Lee King davidleeking.com Topeka & Shawnee County Public Library
  2. 2. What is experience design?
  3. 3. Topeka’s Makeover
  4. 4. WEB
  5. 5. ? How
  6. 6. Ask!
  7. 7. http://www.flickr.com/photos/jodigreen/2708038407/
  8. 8. staff...
  9. 9. maintaining
  10. 10. Redesign 2.0 - Coming soon!
  11. 11. 5 ways to jumpstart your own Extreme Makeover!
  12. 12. 1 write an Experience Brief
  13. 13. 1 write an Experience Brief
  14. 14. 1 write an Experience Brief
  15. 15. 1 write an Experience Brief
  16. 16. take a Touch Point Journey 2
  17. 17. ?
  18. 18. Get a Library Card check my account
  19. 19. 3 Conversation is experience
  20. 20. 3 Conversation is experience
  21. 21. 3 Conversation is experience
  22. 22. 3 Conversation is experience
  23. 23. answer the Why 4 questions
  24. 24. focus on the customer 5
  25. 25. say yes Bonus
  26. 26. http://www.flickr.com/photos/29106784@N02/2719649603/
  27. 27. Thank You! davidleeking.com

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