Seven Essential Elements to an Awesome Library Website

•

28 likes•15,425 views

Ever had that feeling there was something missing on your website, or something not quite right ... but you couldn't put your finger on it? David does just that in this presentation. David describes the seven essential elements to a library website, and they aren't what you think! Leave with ideas to improve your library's website!

Technology Education

7 Essential
Elements
to Awesome
an
Library
Website
david lee king | topeka & shawnee county public library | davidleeking.com

made me
think...
ﬂickr.com/photos/76578519@N00/4695658106

Customers want
something to read,

1.
watch, & listen to
when they visit
the library

provide
ebooks

ebooks
ﬂickr.com/photos/38314728@N08/4040927469

you can’t
get this
ebooks

at the “real”
library! ﬂickr.com/photos/38314728@N08/4040927469

ﬂickr.com/photos/99283995@N00/4714600224

Goal:
create
something
for them to do

Customers have
questions, &

2.
ask at
the library
ﬂickr.com/photos/93482873@N00/5252737515

ﬂickr.com/photos/91871643@N00/4872236368

3.
Customers need
to know the
normal stuff, too.

Websites
need actual
staff!
ﬂickr.com/photos/79053562@N00/4330136289
4.

website =
actual
work ﬂickr.com/photos/laughingsquid/4117760291/

website =
real staff
ﬂickr.com/photos/laughingsquid/4117760291/

ﬂickr.com/photos/7amanito/3039338366/

Goals!
5.

library geek

: -)
goals goals

You should
be here

reach beyond
your webbish
boundaries

ﬂickr.com/photos/39685654@N00/388012741
6.

ﬂickr.com/photos/beavis/2425374221/

go where
people gather

tweetup, SMC,
conference, ev
tweetup, SMC
gathering
nference, event
gatherin

designmodo.com/responsive-design-examples/

1 2 3
RE:Goals
4
7 6 5
ﬂickr.com/photos/99283995@N00/4714600224

You have a website - but that's not really where people gather. Today's digital "gathering places" include popular hangouts like Facebook and Twitter, and libraries need to be there, too. This presentation answers some burning questions about those digital hangouts, including: why use those sites, and which sites are important, how much time should be spent there, and what strategies can be used to turn them from interesting toy to useful tool.

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Customer experience is a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on creating digital and physical experiences for customers so that they can quickly find information, make decisions, or participate. Librarians need to create experiences that visitors not only remember, but share with their friends. David Lee King breaks down the customer experience in a way that will help you remain an indispensable focal point of your community. People don’t want just goods or services from a business anymore – they want unique, engaging experiences built around those goods and services. It’s the same for your library. Our patrons are looking for more than a book – they can find that at Walmart and via their favorite mobile device. They want a unique, engaging experience built around “your stuff.”

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