The document discusses the equation of content, connection, and community as fundamental to achieving contented customers. It highlights the importance of libraries and digital content in fostering community connections and encouraging customer engagement. The emphasis is placed on utilizing various digital platforms to enhance interaction and promote library services.

1. The
Equation:
CContent+Connection+Community
=Contented
Customers
David Lee King
davidleeking.com flic.kr/p/xVf8iE

2. Content
Community
Connection

3. Content

4. stillwaterliving.com

5. flic.kr/p/qEzTQN

6. flic.kr/p/vs8Kho

10. Digital Content
flic.kr/p/6aVL6Q

12. flic.kr/p/81CZLW

14. flic.kr/p/b7stL4

15. flic.kr/p/b7stL4
flic.kr/p/dhtCtK

16. Monterey Public Library flic.kr/p/6aWUUS

17. How does this
affect customers?

18. Connection

19. flic.kr/p/75x1uc

20. flic.kr/p/6kTBez

23. Library Visits

24. tablets
desktops
mobile

26. Video on
social media

28. Call to Action (CTA)

29. Community

37. Hey …
let’s call
the library!

38. Goals…

39. Content
Community
Connection
flic.kr/p/9v71eS

40. flic.kr/p/9v71eS
I lied!

41. flic.kr/p/o7FSsb
I’m
Happy!

42. flic.kr/p/dPPrVc
people learning

43. flic.kr/p/dPPrVc
Community
Connections

44. let’s help create that!

45. davidleeking.com
Thanks!