The C Equation: Content + Connection + Community = Contented Customers

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Big or small, urban or rural, every library has three critical aspects that will always affect customers: content, connection, and community. Learn how to harness the power of traditional and emerging content needs, face-to-face connections—whether online or in-person—and community building. Putting these 3Cs to work will help your library achieve the ultimate goal: contented customers.

The
Equation:
CContent+Connection+Community
=Contented 
Customers
David Lee King 
davidleeking.com ﬂic.kr/p/xVf8iE

Content
Community
Connection
ﬂic.kr/p/9v71eS

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