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Designing The Digital Experience

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Large version of my Designing the Digital Experience talk.

Published in: Technology, Business

Designing The Digital Experience

  1. 1. Designing the Digital Experience David Lee King davidleeking.com Topeka & Shawnee County Public Library
  2. 2. what is experience?
  3. 3. http://flickr.com/photos/dragnfly78/220689303/ American Girl
  4. 4. Three paths to experience http://flickr.com/photos/didmyself/2354238160/
  5. 5. Structural Path http://flickr.com/photos/gdominici/93021919/
  6. 6. http://flickr.com/photos/angrykeyboarder/2316631084/ http://flickr.com/photos/maproomsystems/2872203555/
  7. 7. http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html
  8. 8. three approaches to structure
  9. 9. http://flickr.com/photos/7855449@N02/2780452644/
  10. 10. Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think
  11. 11. Community Path
  12. 12. http://flickr.com/photos/rwhitlock/1422242668/
  13. 13. digital community experience...
  14. 14. Real Conversation
  15. 15. Invitation
  16. 16. Participation
  17. 17. Sense of Familiarity
  18. 18. Telling our Stories http://flickr.com/photos/bjackrian/2111462650/
  19. 19. comments youtube flickr video facebook blogs myspace IM reference tscpl.org participation conversation connections
  20. 20. http://flickr.com/photos/thomashawk/5741775/ Customer Path
  21. 21. http://flickr.com/photos/jamesyu/366732085/
  22. 22. http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg
  23. 23. Digital Version?
  24. 24. Commonalities?
  25. 25. Commonalities?
  26. 26. Customer Journey Mapping http://flickr.com/photos/thetoad01/2317084812/
  27. 27. improving the ordinary http://flickr.com/photos/rvettese/264579764/ http://flickr.com/photos/goatopolis/189188667/
  28. 28. Topeka’s Makeover
  29. 29. WEB
  30. 30. ? How
  31. 31. Ask!
  32. 32. http://www.flickr.com/photos/jodigreen/2708038407/
  33. 33. staff...
  34. 34. maintaining
  35. 35. Redesign 2.0 - Coming soon!
  36. 36. 5 ways to jumpstart your own Extreme Makeover!
  37. 37. 1 write an Experience Brief
  38. 38. 1 write an Experience Brief
  39. 39. 1 write an Experience Brief
  40. 40. 1 write an Experience Brief
  41. 41. take a Touch Point Journey 2
  42. 42. ?
  43. 43. Get a Library Card check my account
  44. 44. 3 Conversation is experience
  45. 45. 3 Conversation is experience
  46. 46. 3 Conversation is experience
  47. 47. 3 Conversation is experience
  48. 48. answer the Why 4 questions
  49. 49. focus on the customer 5
  50. 50. say yes Bonus
  51. 51. what’s next? http://flickr.com/photos/b-tal/116220689/
  52. 52. connect the customer...
  53. 53. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  54. 54. Create an experience stage http://flickr.com/photos/kgradinger/2095191253/
  55. 55. Work on Conversation http://flickr.com/photos/damiel/221166778/
  56. 56. http://flickr.com/photos/spursfan_ace/2328879637/ http://flickr.com/photos/twcollins/867628074/
  57. 57. http://www.flickr.com/photos/29106784@N02/2719649603/
  58. 58. Thank You! davidleeking.com

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