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Moving Beyond the Knowledge Base to the Social Knowledge Exchange
 

Moving Beyond the Knowledge Base to the Social Knowledge Exchange

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In today’s world, effective knowledge sharing within an organization helps to attract talent, to build revenue and to inspire innovation, all of which lead to competitive advantage. Historically, ...

In today’s world, effective knowledge sharing within an organization helps to attract talent, to build revenue and to inspire innovation, all of which lead to competitive advantage. Historically, the dissemination of information has happened through a system of content platforms and static document sharing, often via email. Those old paradigms no longer apply in the real-time socially connected world of today. Leveraging social platforms to tap the collective mindshare of the organization is not only important, it's mission critical for success.


These slides from our recent webinar with ClimateWorks and Forrester Research demonstrate how innovation is pushing the boundaries of knowledge management and moving us into the era of the Social Knowledge Exchange.

Kate Leggett, Forrester’s leading expert analyst on knowledge management will lead the conversation and provide industry trends and insights on the future of the Social Knowledge Exchange. We'll also hear from Sarah Nichols, Director of Knowledge Management for ClimateWorks, a foundation dedicated to supporting public policies that prevent dangerous climate change, and learn how ClimateWorks uses its social intranet to:

Create a central services portal that connects its global network of non-profits
Connect systems of record to systems of engagement
Develop innovative UX search and content discovery mechanisms
Apply best practices to increase intranet adoption and usage.

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  • The world that we live in is changing very rapidly. Employees no longer work only from the office – they work from home and the road, with 33% working in all locationsThe number of devices that they are using is rapidly increasing
  • More than that, the volume of data and information is exploding. Data doubles every 18 months; unstructured information multiplies 6x faster. This data is located everywhere in a company, and is not available to decision makers and company employees in formats that they can act on it.
  • And the number of applications that employees use in the course of their workday is also increasing.This is the technology ecosystem of a telecom carrier whose customer-facing personnel use over 40 applications in the day.Even though they have a KM program, KM is another application that users have to access – n ot in the workflow of their day to day job.
  • And organizations across a company are using these tools --
  • Who is driving collaborative knowledge adoption? Its not the young generation
  • Quotes are from Kate Leggett’s blog; CONTENT IS MOST RELEVANT IF IT IS WITHIN THE CONTEXT OF A PROJECT – ATTACHING FILES TO A COLLABORATION SPACE COMPLETES THE PICTURE;
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • EXPLAIN CALL FOR COMMENTS; CONFIRM SEQUENTIAL COLLABORATIVE EDITING OF DOCUMENT; MENTION COMMENTS IF YOU SCROLL DOWN WIKI
  • REGISTRATION FORM HAD A GOOGLE DOC BEHIND IT; USERS HAD TO COMPLETE THEIR PROFILES IN ORDER TO BE IN THE FLIP BOOK PARTICIPANT DIRECTORY
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORKHARD COPY DIRECTORY WOULD HAVE COST $13K ; THIS GOT USERS ENGAGED WITH CWKX AT ANM
  • BACKUP SLIDE ONLY; IN CASE LIVE PRESENTATION DOES NOT WORK
  • NETWORK NEWSLETTER IS SENT AROUND VIA EMAIL; INCLUDES A LINK TO THIS ARCHIVE ; EXPLAIN “NETWORK MINUTE” AND THAT KRISHAN IS NEW TO THE NETWORK

Moving Beyond the Knowledge Base to the Social Knowledge Exchange Moving Beyond the Knowledge Base to the Social Knowledge Exchange Presentation Transcript